Customer Story · GCC Solutions
One hub, many clients: shared services that scale
How Adroitent's Shared Services engagement model gave global enterprises across healthcare, financial services and banking a cost-effective, flexible way to scale delivery within their Global Capability Centers.
The inflection pointRising costs, evolving demands
Adroitent collaborated with several global enterprises across healthcare, financial services and banking to implement a Shared Services model within their GCCs. Amid rising operational costs, evolving business demands and increasing delivery complexity, they needed a reliable partner to deliver flexible, scalable engagement.
- Provide part-time and shared resources tailored to project-specific needs
- Optimize costs while maintaining expertise, service continuity and delivery excellence
- Facilitate seamless collaboration across diverse domains and technology ecosystems
- Ensure operational continuity, strict confidentiality and consistently high-quality outcomes
Share expertise across clients — without sharing risk.
The interventionA governed Shared Services Hub
Adroitent established a Shared Services Hub to deliver cross-functional and multi-technology expertise across projects and customers, through a well-governed and secure shared services engagement model.
Due diligence & requirements analysis
- A proper assessment of each customer's requirements, applications and workflow needs
- Clear scoping before any resource is allocated
Tailored resource allocation
- Skilled professionals aligned for both full-time and fractional engagement
- Matched to specific delivery needs, not generic capacity
Multi-client engagement model
- Structured resource mapping across clients
- SLA compliance and knowledge retention maintained throughout
Knowledge management portal
- A shared repository capturing reusable assets and best practices
- Onboarding artifacts that accelerate ramp-up for every new engagement
The model
AgileSourcing — governed, secure, multi-client
- Proven GCC delivery model with strong operational governance
- AgileSourcing model of resource management across engagements
- Scalable, secure support tailored to evolving business needs
- Strict confidentiality maintained across a multi-client hub
By the numbers
Optimized resource utilization
Increased delivery velocity
Accelerated time-to-market
Operational efficiency
By the numbers
Optimized resource utilization
Increased delivery velocity
Accelerated time-to-market
Operational efficiency
The payoffEfficient, agile, faster to market
- Optimized resource utilization
- Enabled an effective resource-sharing model across multiple projects and customers.
- Increased agility & delivery velocity
- Agile-led execution and a shared knowledge base improved sprint success rates.
- Accelerated time-to-market
- Manual intervention was reduced via automation, ensuring faster feature rollouts and deployments.
- Operational efficiency
- The shared services model ensured streamlined collaboration and a better ROI per resource.
- Accelerated innovation
- Multiple enterprises optimized operations, managed complex project deliveries and drove accelerated innovation.
The stack behind itTools & technology
This engagement was delivered as part of Adroitent's Global Capability Center (GCC) Solutions practice.
Good to knowFrequently asked questions
What is a shared services model?
What is a Global Capability Center (GCC)?
How does shared services differ from a dedicated team model?
How is confidentiality maintained in a multi-client shared services hub?
How does a shared services model accelerate time-to-market?
Scale your GCC without scaling cost.
A governed shared services model that flexes with your delivery needs.