Customer Story · Software Engineering
Quality, centralized: a QA Center of Excellence
How Adroitent established a competence-driven Quality Assurance Center of Excellence for a North American automotive software leader — standardizing quality practices, catching defects early and accelerating releases.
The inflection pointReleases delayed, defects in production
The customer is a technology-enabled automotive leader bringing dealers and consumers together across North America, with all-in-one dealer software spanning trade-in valuations, payment calculators, digital brochures and sales videos.
- Time-to-market was largely delayed, with bugs identified in production
- No effective quality assurance practice existed within their system
- Releases were delayed by defects with no proper QA to verify and validate software
- Issues impacted dealers and prospects, adversely affecting the business bottom line
Without a QA practice, production finds your bugs first.
The interventionA competence-driven QA CoE
Adroitent partnered with the customer to establish and manage an end-to-end Quality Assurance Center of Excellence as part of a competence-driven Technology Center of Excellence — a centralized hub to standardize, improve and oversee quality practices across all projects.
Core team deployed
- Delivery Head, Project Manager, Test Lead, Business Analyst
- Test Engineers across both manual and automated testing
Automation tools & technologies
- TypeScript with the Playwright automation tool
- Jira, X-ray for test management and Confluence for documentation
Reusable test repository
- Test plans, procedures and best-practice QA documentation
- Reusable test cases, automation scripts and test templates
Reporting & continuous improvement
- Dashboards with real-time quality metrics, defect trends and test coverage
- Regular CoE performance assessment and data-driven QA recommendations
The game changer
Early defect detection across the SDLC
- 20–30% cost savings through early detection of defects across the SDLC
- Accelerated time-to-market by 10%
- Smoke-test-led approach surfaced bugs beyond the reported tickets
- Mobile coverage across both iOS and Android use cases
By the numbers
20–30% cost savings
10% faster time-to-market
Better test coverage
Improved customer satisfaction
By the numbers
20–30% cost savings
10% faster time-to-market
Better test coverage
Improved customer satisfaction
The payoffFewer defects, faster releases
- Ensured better test coverage
- QA teams created more test cases for superior coverage, leading to fewer defects and avoiding repetitive work at later stages — ensuring a fully functional product.
- Enhanced efficiency and productivity
- The QA CoE streamlined processes, workflows and resources, resulting in fewer production issues, lower costs and a better market position.
- Improved customer satisfaction
- The team identified tricky bugs in mobile apps, with effective use cases written and tested for both iOS and Android, significantly improving satisfaction.
- Cost savings across the SDLC
- Early detection of defects across the software development lifecycle enabled 20–30% cost savings.
- Accelerated time-to-market
- Standardized, automation-led quality practices accelerated time-to-market by 10%.
The stack behind itTools & technology
This engagement was delivered as part of Adroitent's Software Engineering Services practice.
Good to knowFrequently asked questions
What is a Quality Assurance Center of Excellence (QA CoE)?
What is Playwright and why is it used for test automation?
Why is early defect detection important?
What are reusable test assets?
How do QA dashboards and metrics improve software quality?
Build quality in, not on top.
A Center of Excellence that standardizes quality across every project.