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AgileSourcing for GCCs

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Adroitent leadership team brings decades of combined experience in establishing and managing Global Capability Centers (GCCs) for leading international organizations. With thought leadership and years of IT services expertise, Adroitent team has developed an AgileSourcing solution framework which is imperative for a GCC’s success to meet enterprises and MNCs’ objectives and vision.

Adroitent Global Capability Center (GCC) solutions are delivered through a comprehensive AgileSourcing Solution Framework – known as Adroitent AgileSourcing for GCC. This framework is designed to provide organizations with flexible, customer-centric IT engagement and operational excellence. 

Key components of AgileSourcing Solution Framework include: AgileSourcing Engagement Model and AgileSourcing Solution Enablers

AgileSourcing Engagement Model

Adroitent model ensures that GCCs benefit from dedicated, professional IT teams managed by Adroitent. It offers four distinct, customer-focused engagement methods:

  • Managed Resourcing
  • Project Outsourcing
  • Shared Services
  • Competence-driven Technology/Practice Center
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AgileSourcing Solution Enablers

A suite of well-defined enablers supports establishing and scaling GCCs for offshore or nearshore operations, driving faster ROI. These include:

  • Quality Management System (QMS): Underpinned by ITSM, SEI CMMI, and ISO 9001 standards, ensuring robust IT delivery practices.

  • Information Security: Featuring state-of-the-art physical and virtual infrastructure with ISO 27001 and SOC2 compliant processes and policies.
  • Talent Management & Fulfillment: Leveraging an AI-enabled Talent Management Platform (AATMa) alongside an Absence Management Solution (AARAM) for exclusive GCC sourcing management.
  • Dashboard and Metrics: Providing clear performance visibility and operational insights.
  • DevAlley: An AI-assisted software engineering platform that facilitates development, support, and quality assurance for projects across all technology stacks.
  • Associate Management Platform: Powered by SuccessFactors HCM, further enhancing talent engagement and operational management.

This integrated AgileSourcing Solution framework by Adroitent empowers enterprises and multinational companies to efficiently establish and expand their Global Capability Centers, ensuring high-quality IT services and a quicker return on investment (ROI).