Customer Story · Cloud & Support
Zero-downtime, worldwide: Azure support at scale
How Adroitent gave the world's sixth-largest automaker multi-region Azure application support — proactive patching, PowerShell automation and JP1 monitoring across 100+ VMs — for stable, always-available operations.
The inflection pointMulti-region Azure complexity
With operational environments across Japan (East & West), Northeast Asia and Europe, the customer — a leading automaker with 80+ years of history and operations spanning Europe, North America and Asia — faced growing complexity maintaining its multi-region Azure-based infrastructure.
- Consistent troubleshooting and patching across regions
- Timely certificate and password updates
- Disk cleanup and regular VM health monitoring
- Database backup and fine-tuning
- Migration to newer Azure versions as Microsoft sunset legacy features — while avoiding HTTP 502/503 errors critical to business continuity
Keep multi-region infrastructure stable, secure and always-on.
The interventionSeamless global application support
Adroitent designed a comprehensive application support strategy tailored to the customer's multi-region Azure environment, with proactive, automated maintenance across 100+ virtual machines.
Proactive maintenance
- Quarterly patching and troubleshooting; annual certificate renewals
- Ad-hoc disk cleanups, VM password updates and Active Directory account generation
Automation with PowerShell
- Automated disk cleanup, database patching and legacy-to-modern Azure migrations
- Log collection, memory capping and need-based VM scale up/down
Azure version migration
- Migrated Azure services across environments ahead of Microsoft's deprecation deadlines
- Full coverage for 100+ VMs — database, content, batch, APA, CPAA and AD servers
Monitoring & fail-safe
- JP1 monitoring integration for real-time alerts and event logs
- Rollbacks and VM backups for fail-safe updates; secure remote access via VPN
The model
Automated, monitored, fail-safe support across 100+ VMs
- PowerShell automation for disk cleanup, patching and migrations
- JP1 monitoring for real-time CPU/health alerts and event logs
- Rollbacks and VM backups for fail-safe updates
- Secure remote troubleshooting via VPN and a centralized maintenance server
By the numbers
Zero downtime
Security & compliance
Successful Azure migration
Operational efficiency
By the numbers
Zero downtime
Security & compliance
Successful Azure migration
Operational efficiency
The payoffZero downtime, region-wide
- Zero downtime
- Reduced 502/503 errors post-implementation, ensuring continuous availability of business-critical applications.
- Security & compliance
- Passwords and certificates were updated on time across all VMs and servers, strengthening security.
- Successful Azure migration
- Smooth transition to updated Azure versions across global environments, ahead of Microsoft's deprecation deadlines.
- Streamlined monitoring
- Issues were detected and resolved quickly via automated alerts and effective patching mechanisms.
- Operational efficiency
- Reduced downtime and stable, seamless application availability across all regions of the customer's operations.
The stack behind itTools & technology
This engagement was delivered as part of Adroitent's Software Engineering Services practice.
Good to knowFrequently asked questions
What is Azure application support and maintenance?
What causes HTTP 502 and 503 errors, and how are they prevented?
How does PowerShell automation help manage cloud infrastructure?
Why migrate to newer Azure service versions?
What is proactive infrastructure monitoring?
Keep your cloud stable and always-on.
Proactive, automated application support across every region you operate in.