ServiceNow offerings
Streamline and Enhance your IT services for Improved Efficiency and Reliability with Adroitent’s ServiceNow Offerings
Adroitent provides a range of ServiceNow offerings for enterprises to enhance their IT service management, operations, and overall business processes. Our ServiceNow offerings enable enterprises to streamline their IT and business processes, enhance service delivery, improve operational efficiency, and achieve strategic business objectives.
Some of our ServiceNow Offerings:
IT Service Management (ITSM) | IT Operations Management (ITOM) | IT Business Management (ITBM) |
Incident Management: Streamline the process of handling IT incidents, reducing downtime and improving service availability. | Event Management: Monitor and manage IT infrastructure to ensure proactive and quick issue resolution. | Project Portfolio Management (PPM): Manage IT projects, portfolios, and resources to align with business goals. |
Problem Management: Identify and manage the root causes of IT issues to prevent recurrence. | Service Mapping: Map IT services to underlying infrastructure for better visibility and control. | Application Portfolio Management (APM): Gain visibility and manage the lifecycle of IT applications. |
Change Management: Manage and control IT changes to minimize risk and disruption. |
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Create and maintain a centralized knowledge base for improved issue resolution and information sharing. | Orchestration: Automate IT processes and workflows to improve efficiency and reduce manual efforts. |
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Customer Service Management (CSM) | Human Resources Service Delivery (HRSD) | Security Operations (SecOps) |
Case Management: Manage customer interactions and service requests efficiently. | Employee Service Center: Provide employees with a centralized portal for HR services and information. | Security Incident Response: Automate and manage the response to security incidents. |
Customer Self-Service: |
Manage HR cases and maintain an HR knowledge base for consistent and efficient service delivery. | Vulnerability Response: Identify, prioritize, and remediate vulnerabilities in IT infrastructure. |
| Onboarding and Transitions: Streamline the onboarding and transition processes for new employees. | Threat Intelligence: Integrate threat intelligence data to enhance security posture and incident response. |
SharePoint Services
Adroitent offers a comprehensive suite of SharePoint services designed to enhance collaboration, streamline workflows, and improve organizational productivity.
SharePoint consulting and strategy: Our teams performs a detailed analysis of business requirements to determine the best SharePoint solutions. Then we create an effective roadmap for SharePoint implementation and optimization.
SharePoint implementation and migration: We set up SharePoint environments tailored to your business needs. We ensure seamless migration from legacy systems or older SharePoint versions to the latest SharePoint platforms.
Integration: Our teams help you in integrating SharePoint with other enterprise systems and applications enabling a cohesive digital workplace.
Custom Development: We develop custom web parts, workflows, and applications to your specific business requirements.
SharePoint intranet and collaboration portals: We build user-friendly intranet portals that facilitate communication and collaboration. We create team-specific sites to manage projects, documents, and tasks efficiently. We also develop secure extranets for collaboration with external partners and clients.
SharePoint content management: Implement robust document management systems for efficient storage, retrieval, and sharing of documents. We also ensure compliance with regulatory requirements through effective records management.