About the Customer
A large healthcare provider network operating across multiple facilities aimed to modernize its data and analytics environment to improve clinical, operational, and financial insights while maintaining strong controls over sensitive healthcare information.
Business Challenge
· Data silos across EHR, claims, laboratory, radiology, and other clinical and operational systems, limiting unified data access and insights.
· Slow analytics and delayed reporting caused by legacy and fragile ETL pipelines, impacting timely decision-making.
· Limited data governance and inconsistent access controls, creating challenges in securely managing sensitive PHI datasets.
· Challenges in enabling ML and AI use cases such as readmission risk prediction, capacity forecasting, and revenue leakage detection due to unreliable and duplicated data sources.
About Customer
Our customer is a leading US-based staffing and workforce solutions provider, supporting multiple industries at scale. The customer has a network of over 10,000 contractors across the healthcare, IT, and financial services sectors.
Customer Challenge
The staffing provider faced several challenges that limited its ability to make proactive, data-driven decisions:
- Fragmented data across ATS, CRM, VMS, payroll, and other systems
- Manual forecasting of demand and candidate availability
- Inability to accurately predict placement success, employee attrition, and revenue trends
- Limited reporting without predictive or forward-looking insights
- Growing global services needed seamless insights for informed decision making
- Slow Time-to-Fill (TTF) rates for niche roles
The customer wanted to modernize its analytics platform to improve talent demand forecasting, candidate placement accuracy, and improve overall operational efficiency. With rapidly growing data volumes across recruitment, sales, and delivery systems, the organization needed a scalable, intelligent solution to stay competitive and needed an Analytics implementation partner.
Solution Delivered: Predictive Analytics
Adroitent leveraged Databricks platform to unify data, apply advanced analytics, and operationalize machine learning models across the staffing lifecycle to empower the customer with streaming and real-time analytics.
Key Solution Components
- Unified Data Platform:
- Consolidated structured and semi-structured data from ATS, CRM, VMS, and payroll into Databricks using Delta Lake.
- Medallion Architecture (Bronze, Silver, Gold):
- Bronze: Raw ingestion of candidate, job, placement, and sales data was done
- Silver: Cleaned, standardized, and enriched datasets
- Gold: Curated analytics and ML-ready feature tables
- Governance & Security:
- Deployed Unity Catalog to ensure that sensitive PII (Personally Identifiable Information) was secure and compliant with US data privacy regulations.
- Centralized governance with Unity Catalog, ensuring secure role-based access and audit-ready data controls.
- ML Model Enablement & Predictive Analytics:
- Demand forecasting for open roles and future requisitions
- Candidate placement success prediction
- Attrition and redeployment risk scoring
- Revenue and pipeline forecasting
- BI Analytics within Databricks
- Delivered predictive insights through dashboards integrated with existing Databricks reporting tools for recruiters, sales leaders, and C-level executives.
Project Highlights
Adroitent implemented a value-driven delivery methodology comprising:
- Business use case discovery aligned with staffing KPIs
- Analytics-optimized Lakehouse architecture design
- Accelerated data engineering through reusable frameworks and components
- ML model development and validation using Databricks MLflow
- Performance tuning and production deployment
- Ongoing managed services and continuous platform improvement
Technology Stack Leveraged
Databricks Platform, Delta live tables, MLFlow
Business Outcome
The predictive analytics solution built on Databricks generated measurable business impact, including:
- Improved forecasting accuracy for demand and placements
- Faster decision-making enabled by actionable data insights
- Streamlined workforce planning with reduced manual intervention
- Better placement outcomes through predictive demand insights
- Enhanced operational efficiency organization-wide
- Stronger global business growth
