Customer Story · Artificial Intelligence
Exceptional customer support and engagement
Facing rising customer expectations, a customer-centric enterprise turned to Adroitent to integrate DROIT AI into its help desk — cutting search time by 90% and support requests by 50%.
Key takeaways
- The customer wanted to leverage AI to meet rising customer expectations for support and help amid increasing service complexity.
- Adroitent integrated DROIT into the client’s help desk to enhance support, streamline operations, and provide a competitive edge.
- DROIT lets customers search product information and manuals conversationally and deep-dive for additional clarifications.
- Search time for information dropped by 90% and help desk and maintenance support requests fell by 50%.
The challengeMeeting rising customer expectations with AI
In today’s hyper-connected world, exceptional customer service is not merely a competitive advantage; it’s an absolute necessity. Our customer is committed to excellence, innovation, and customer-centricity,
With increasing customer expectations, and increasing complexity of services, our customer wanted to leverage AI to meet his customer’s expectation for support and help.
The solutionDROIT integrated into the help desk
We integrated DROIT into their help desk system to greatly enhance customer support, streamline operations, and offer a competitive edge. Some of the salient features of our solution were:
- Ability to search the database of product information, maintenance manuals and other relevant information related to products and services
- Enable customers to have a conversation and get the relevant information and enable them to deep dive into the information for additional clarifications
- Enable enterprise to publish and dissipate the latest information about their products and services and be available to customers immediately.
The outcomeThe results
We could redefine the way our customer could connect, engage, and support their valued customers by reducing the time that customers spend in searching for information by 90%. We could reduce the time for customers to dive deeper for additional information and thereby, reduce the help desk and maintenance support requests by 50%.
Search time cut by 90% and help desk requests reduced by 50% with DROIT.
Good to knowFrequently asked questions
What problem did the customer want to solve?
How did Adroitent use DROIT for customer support?
What can customers do with the DROIT-powered help desk?
What results did the solution deliver?
What is DROIT?
How does DROIT keep information current?
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