ITOutsourcing

Project Outsourcing for a Global Information Provider | Adroitent Home/ Customer Stories/ GCC Solutions Customer Story · GCC Solutions A decade of delivery: project outsourcing that compounds How Adroitent’s project outsourcing model gave a global professional information services provider end-to-end application delivery — development, QA, CMS enhancements and support — across a decade-long GCC engagement. Adroitent Case FileInformation ServicesGCC · CMS · Full Stack3 min read The inflection pointA gap in full-scale support The customer is a global provider of professional information, software and services for healthcare, tax and accounting, governance, risk and compliance, legal, regulatory and ESG sectors — serving customers in over 180 countries with around 21,400 employees. A critical gap in establishing full-scale support for ongoing and new initiatives during global expansion Need for comprehensive support across the entire application lifecycle Requirement for high-quality development, QA, CMS enhancements and application support Delivery had to scale without compromising quality or continuity Global expansion needs delivery that scales with it. The interventionEnd-to-end project outsourcing After a comprehensive assessment of business requirements, Adroitent deployed a multidisciplinary team of skilled professionals across a broad technology range, taking ownership from visioning through to production. Multidisciplinary team .NET and Java full stack, iOS, Android, Hybrid (Xamarin), C++ and VC++ Leading CMS platforms including Sitecore, Kentico and Drupal Knowledge acquisition A comprehensive knowledge-acquisition process across the application landscape Deep understanding and full documentation of every application Vision to production Involvement across the project lifecycle — visioning, requirements gathering, development Full-scale deployment into production Enhance & build new Existing applications enhanced over time New applications developed from the ground up The engagement A decade of seamless execution An engagement now spanning over a decade Consistently delivered seamless execution and scalability Ongoing support for the customer’s global digital initiatives Delivered entirely within the customer’s Global Capability Center SitecoreKenticoDrupal.NETJavaXamarin By the numbers 90% higher user engagement Increased monetization Low resource attrition Quicker ROI By the numbers 90% higher user engagement Increased monetization Low resource attrition Quicker ROI The payoffEngagement up, ROI faster Enhanced user engagement Improved user interaction by 90% through personalized bookmarking and enriched content within CMS platforms. Increased monetization Enabled multichannel commerce and flexible purchasing options, expanding revenue opportunities. Low resource attrition Maintained workforce stability with KPI-driven resource management across projects. Enhanced brand visibility Personalized experiences and curated content significantly boosted brand recognition and market presence. Optimized user experience Delivered a seamless, unified user experience across platforms, enhancing customer satisfaction. Quicker ROI Accelerated feature rollouts and operational efficiency led to a quicker return on investment. The stack behind itTools & technology .NET Full StackJava Full StackiOS / AndroidXamarinC++ / VC++SitecoreKenticoDrupal This engagement was delivered as part of Adroitent’s Global Capability Center (GCC) Solutions practice. Good to knowFrequently asked questions What is project outsourcing? Project outsourcing is engaging an external partner to own delivery of a defined project end to end — from requirements and design through development, testing and deployment — with accountability for outcomes rather than just supplying people. How does project outsourcing differ from staff augmentation? Staff augmentation adds skilled individuals to your team, and you manage them. In project outsourcing, the partner owns the scope, team, process and delivery outcome, taking responsibility for timelines, quality and results. What does full-lifecycle application delivery include? It spans visioning and requirements gathering, architecture and design, development, quality assurance, deployment to production, and ongoing enhancement and support — one partner accountable across every stage. Why do enterprises use CMS platforms like Sitecore, Kentico or Drupal? Enterprise CMS platforms let organizations manage large volumes of content across channels, personalize experiences, and integrate commerce and marketing tools — improving engagement, brand consistency and monetization at scale. How do you keep quality consistent in a long-term outsourced engagement? Through structured knowledge acquisition and documentation, defined delivery processes and QA, KPI-driven resource management to limit attrition, and continuous collaboration — so context is retained and delivery stays consistent over years. Outsource delivery, not accountability. End-to-end project ownership from vision to production. Start a conversation Explore GCC Solutions More from Adroitent: all customer stories · insights & blog · adroitent.ai