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Scalable engagement model empowered a global consulting firm GCC

Scalable engagement model empowered a global consulting firm

Home/ Customer Stories/ GCC Solutions Customer Story · GCC Solutions Talent, unblocked: 30% lower operational cost How Adroitent’s AI-enabled Managed Resourcing model, powered by the AgileSourcing Framework, removed the talent bottleneck for a global consulting firm — transforming speed-to-hire and cutting operational expenses by 30%. Adroitent Case FileConsultingAgileSourcing · AI Talent3 min read The inflection pointWhen talent becomes the bottleneck to growth The customer is a leading global consulting firm at the forefront of digital innovation, delivering solutions across digital operations, application modernization, data platforms and multi-cloud environments. With ambitious global expansion plans, talent agility was mission-critical to sustaining growth momentum. Inability to onboard right-fit talent at the speed of business Frequent project delays due to resource gaps Growing pressure to support multi-geo expansion with specialized skills Lack of a scalable and responsive talent supply model They didn’t need recruitment support. They needed a strategic talent partner. The interventionAgileSourcing: an AI-enabled talent ecosystem Adroitent stepped in as a transformation partner through its Managed Resourcing model, powered by the AgileSourcing Framework — a holistic, AI-enabled talent ecosystem designed for speed, precision and scalability. AI-driven talent precision Leveraged AATMa and Talentalign to intelligently match candidates to roles Faster, bias-free and highly accurate hiring decisions Always-ready talent cloud A curated, on-demand talent pool across technologies and geographies Zero lag between demand and fulfilment End-to-end lifecycle ownership From sourcing and onboarding to payroll and performance tracking A frictionless, fully managed experience Enterprise-grade governance Backed by CMMI Level 3, ISO 9001 and ISO 27001 aligned processes Quality, security and compliance assured at scale The game changer Real-time visibility and collaboration Integrated dashboards in Power BI and Tableau for live tracking and insights Seamless collaboration via Microsoft Teams, Zoom and Slack AI-based talent management through AATMa and Talentalign Dynamic ramp-up and ramp-down as market conditions shift AATMaTalentalignPower BITableauCMMI L3 By the numbers Speed to hire transformed Operational agility at scale 30% cost optimization Accelerated expansion By the numbers Speed to hire transformed Operational agility at scale 30% cost optimization Accelerated expansion The payoffFaster, leaner, expanding Speed to hire transformed Critical roles were filled faster, eliminating project delays and accelerating delivery timelines. Global talent, on-demand Unlocked access to a diverse, multi-skilled talent pool, enabling seamless global operations. Operational agility at scale Dynamic ramp-up and ramp-down capability allowed the business to adapt instantly to market shifts. 30% cost optimization Streamlined processes and AI-driven efficiencies led to significant cost savings and improved margins. Accelerated business expansion With talent no longer a constraint, the customer confidently expanded into new markets and opportunities. The stack behind itTools & technology AATMaTalentalignNaukri / LinkedIn SourcingMicrosoft TeamsZoomSlackPower BITableau This engagement was delivered as part of Adroitent’s Global Capability Center (GCC) Solutions practice. Good to knowFrequently asked questions What is a scalable engagement model? A scalable engagement model lets an organization expand or contract delivery capacity as demand changes, without renegotiating the relationship each time. It combines a ready talent pool, defined governance and flexible commercial terms so scale is a dial, not a project. How does AI improve talent acquisition? AI can match candidate profiles to role requirements at speed and scale, surface non-obvious matches, and reduce human bias in shortlisting. The result is a shorter time-to-fill and more accurate placements, with recruiters focused on judgement rather than screening. What is time-to-fill and why does it matter? Time-to-fill measures how long it takes to hire for an open role. Long times leave projects understaffed, delay delivery and cost revenue — so it is one of the clearest indicators of whether a talent supply model is actually working. How does managed resourcing reduce operational costs? By consolidating sourcing, onboarding, payroll and performance management with one accountable partner, and by scaling capacity to actual demand. That removes duplicated overhead, avoids paying for idle bench, and reduces delays that cost money downstream. Why do CMMI and ISO certifications matter in outsourcing? They indicate that a partner’s delivery, quality and security practices have been independently assessed against recognized standards. For regulated or enterprise buyers, this provides assurance of process maturity, data protection and repeatable quality at scale. Stop letting talent cap your growth. AI-enabled managed resourcing that scales with your business. Start a conversation Explore GCC Solutions Keep reading Related customer stories GCC solutions Shared services engagement model for GCCs Read story Software engineering Driving digital excellence for a North American automotive leader Read story Software engineering Powering AI-driven travel experiences with DevOps and AWS Read story More from Adroitent: all customer stories · insights & blog · adroitent.ai

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Shared Services Engagement Model for GCCs

Shared Services Model for GCCs: Scale Faster | Adroitent Home/ Customer Stories/ GCC Solutions Customer Story · GCC Solutions One hub, many clients: shared services that scale How Adroitent’s Shared Services engagement model gave global enterprises across healthcare, financial services and banking a cost-effective, flexible way to scale delivery within their Global Capability Centers. Adroitent Case FileMulti-industryGCC · AgileSourcing3 min read The inflection pointRising costs, evolving demands Adroitent collaborated with several global enterprises across healthcare, financial services and banking to implement a Shared Services model within their GCCs. Amid rising operational costs, evolving business demands and increasing delivery complexity, they needed a reliable partner to deliver flexible, scalable engagement. Provide part-time and shared resources tailored to project-specific needs Optimize costs while maintaining expertise, service continuity and delivery excellence Facilitate seamless collaboration across diverse domains and technology ecosystems Ensure operational continuity, strict confidentiality and consistently high-quality outcomes Share expertise across clients — without sharing risk. The interventionA governed Shared Services Hub Adroitent established a Shared Services Hub to deliver cross-functional and multi-technology expertise across projects and customers, through a well-governed and secure shared services engagement model. Due diligence & requirements analysis A proper assessment of each customer’s requirements, applications and workflow needs Clear scoping before any resource is allocated Tailored resource allocation Skilled professionals aligned for both full-time and fractional engagement Matched to specific delivery needs, not generic capacity Multi-client engagement model Structured resource mapping across clients SLA compliance and knowledge retention maintained throughout Knowledge management portal A shared repository capturing reusable assets and best practices Onboarding artifacts that accelerate ramp-up for every new engagement The model AgileSourcing — governed, secure, multi-client Proven GCC delivery model with strong operational governance AgileSourcing model of resource management across engagements Scalable, secure support tailored to evolving business needs Strict confidentiality maintained across a multi-client hub Shared Services HubSLA GovernanceKnowledge PortalAgileAutomation By the numbers Optimized resource utilization Increased delivery velocity Accelerated time-to-market Operational efficiency By the numbers Optimized resource utilization Increased delivery velocity Accelerated time-to-market Operational efficiency The payoffEfficient, agile, faster to market Optimized resource utilization Enabled an effective resource-sharing model across multiple projects and customers. Increased agility & delivery velocity Agile-led execution and a shared knowledge base improved sprint success rates. Accelerated time-to-market Manual intervention was reduced via automation, ensuring faster feature rollouts and deployments. Operational efficiency The shared services model ensured streamlined collaboration and a better ROI per resource. Accelerated innovation Multiple enterprises optimized operations, managed complex project deliveries and drove accelerated innovation. The stack behind itTools & technology AgileSourcing FrameworkShared Services HubKnowledge Management PortalSLA GovernanceAgile / ScrumAutomation This engagement was delivered as part of Adroitent’s Global Capability Center (GCC) Solutions practice. Good to knowFrequently asked questions What is a shared services model? A shared services model consolidates expertise and resources into a central hub that supports multiple projects, business units or customers. It reduces duplication, improves resource utilization and lowers cost per outcome while maintaining consistent quality and governance. What is a Global Capability Center (GCC)? A GCC is an offshore or nearshore center owned and operated by a company to run critical capabilities such as engineering, data and AI, cloud, cybersecurity and business operations — giving access to global talent and serving as a strategic extension of the enterprise. How does shared services differ from a dedicated team model? Dedicated teams work exclusively on one client or project, giving deep focus. A shared services model pools specialists across engagements, so organizations pay only for the capacity they use — ideal for fractional, variable or cross-technology needs. How is confidentiality maintained in a multi-client shared services hub? Through strong operational governance: access controls, segregated environments, defined SLAs, secure infrastructure and strict data-handling policies aligned to standards such as ISO 27001 — so client information stays isolated even when expertise is shared. How does a shared services model accelerate time-to-market? Pooled, ready-to-deploy expertise removes hiring delays, while reusable assets, shared knowledge bases and automation cut manual effort. Agile execution across the hub then speeds up sprint delivery, feature rollouts and deployments. Scale your GCC without scaling cost. A governed shared services model that flexes with your delivery needs. Start a conversation Explore GCC Solutions Keep reading Related customer stories GCC solutions Scalable engagement model empowered a global consulting firm Read story Software engineering Driving digital excellence for a North American automotive leader Read story Software engineering Powering AI-driven travel experiences with DevOps and AWS Read story More from Adroitent: all customer stories · insights & blog · adroitent.ai

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Managed Resourcing Engagement Model for GCC

Managed Resourcing for a Global Consulting Firm's GCC | Adroitent Home/ Customer Stories/ GCC Solutions Customer Story · GCC Solutions Talent on demand: managed resourcing that scales How Adroitent’s Managed Resourcing approach under the AgileSourcing engagement model gave an international management and technology consulting firm the talent depth to scale its global operations within its GCC. Adroitent Case FileConsultingGCC · AgileSourcing3 min read The inflection pointGrowth outpaced hiring The customer sought a technology partner capable of supporting their global expansion plans by providing a pool of skilled professionals across a range of technologies to serve their own clients. Significant obstacles scaling talent acquisition to keep pace with aggressive growth objectives Need for skilled professionals across a wide range of technologies Pressure to support global expansion without losing delivery quality Requirement for cost-effective, flexible resource engagement Growth stalls when talent can’t keep pace. The interventionManaged resourcing via AgileSourcing Adroitent delivered a comprehensive managed resourcing solution through the AgileSourcing Solution Framework — the AgileSourcing Model plus its Solution Enablers — addressing all of the customer’s resource needs. Sourcing & recruiting Sourced and recruited top-tier talent across diverse skill sets and technologies Access to a broad spectrum of highly skilled professionals Contract & payroll management Seamless contract administration and efficient payroll processing Comprehensive benefits management for every resource Ramp-up & ramp-down Proactive handling of resource ramp-up and ramp-down cycles Business agility as project demand shifts Attrition & stability KPI-driven resource management for workforce stability A responsive, high-performing talent pool The model AgileSourcing — talent that flexes with demand On-demand access to highly skilled IT professionals Diverse technology coverage across the customer’s delivery needs Streamlined contract, payroll and benefits administration Proactive ramp-up and ramp-down aligned to project cycles Talent PoolContract MgmtPayrollKPI GovernanceGCC By the numbers Diverse skilled talent pool Agility to adapt Supported business growth Improved operational efficiency By the numbers Diverse skilled talent pool Agility to adapt Supported business growth Improved operational efficiency The payoffScale, agility, cost savings Access to a diverse, skilled talent pool A broad spectrum of highly skilled professionals fostered innovation, enhanced global operational capabilities and helped the customer gain a competitive edge. Streamlined contract & resource management Seamless contract administration, efficient payroll processing, comprehensive benefits management and proactive ramp-up/ramp-down cycles ensured business agility. Agility to adapt to market conditions A responsive, high-performing talent pool let the customer respond swiftly to evolving market demands and capitalize on emerging opportunities. Supported business growth & expansion A scalable engagement model supported the customer’s strategic growth initiatives. Improved operational efficiency Streamlined operations and service delivery improved efficiency and optimized cost savings across the GCC. The stack behind itTools & technology AgileSourcing FrameworkTalent AcquisitionContract ManagementPayroll & BenefitsKPI Dashboards This engagement was delivered as part of Adroitent’s Global Capability Center (GCC) Solutions practice. Good to knowFrequently asked questions What is managed resourcing? Managed resourcing is an engagement model where a partner sources, hires and administers skilled professionals on your behalf — handling recruitment, contracts, payroll and workforce scaling — so you get the right talent without carrying the full hiring and admin overhead. How does managed resourcing differ from staff augmentation? Staff augmentation adds individual contractors to your team for specific gaps. Managed resourcing goes further: the partner also owns sourcing pipelines, contract and payroll administration, attrition management and ramp-up/ramp-down cycles as an ongoing, governed service. What is ramp-up and ramp-down in IT resourcing? Ramp-up is scaling a team up as project demand grows; ramp-down is releasing resources as it declines. Proactively managing both keeps costs aligned to actual need and avoids both delivery bottlenecks and idle bench capacity. How do GCCs solve talent acquisition challenges? A Global Capability Center gives enterprises direct access to large offshore talent pools with specialized skills. Paired with a resourcing partner, it shortens hiring cycles, broadens technology coverage and provides a scalable, cost-effective way to grow delivery capacity. How is workforce attrition managed in an outsourced model? Through KPI-driven resource management: tracking engagement and performance, planning succession and backfills, maintaining a ready talent pipeline, and investing in career paths — so delivery continuity holds even when individuals move on. By the numbers Diverse skilled talent pool Agility to adapt Supported business growth Improved operational efficiency The payoffScale, agility, cost savings Access to a diverse, skilled talent pool A broad spectrum of highly skilled professionals fostered innovation, enhanced global operational capabilities and helped the customer gain a competitive edge. Streamlined contract & resource management Seamless contract administration, efficient payroll processing, comprehensive benefits management and proactive ramp-up/ramp-down cycles ensured business agility. Agility to adapt to market conditions A responsive, high-performing talent pool let the customer respond swiftly to evolving market demands and capitalize on emerging opportunities. Supported business growth & expansion A scalable engagement model supported the customer’s strategic growth initiatives. Improved operational efficiency Streamlined operations and service delivery improved efficiency and optimized cost savings across the GCC. The stack behind itTools & technology AgileSourcing FrameworkTalent AcquisitionContract ManagementPayroll & BenefitsKPI Dashboards This engagement was delivered as part of Adroitent’s Global Capability Center (GCC) Solutions practice. Good to knowFrequently asked questions What is managed resourcing? Managed resourcing is an engagement model where a partner sources, hires and administers skilled professionals on your behalf — handling recruitment, contracts, payroll and workforce scaling — so you get the right talent without carrying the full hiring and admin overhead. How does managed resourcing differ from staff augmentation? Staff augmentation adds individual contractors to your team for specific gaps. Managed resourcing goes further: the partner also owns sourcing pipelines, contract and payroll administration, attrition management and ramp-up/ramp-down cycles as an ongoing, governed service. What is ramp-up and ramp-down in IT resourcing? Ramp-up is scaling a team up as project demand grows; ramp-down is releasing resources as it declines. Proactively managing both keeps costs aligned to actual need and avoids both delivery bottlenecks and idle bench capacity. How do GCCs solve talent acquisition challenges? A Global Capability Center gives enterprises direct access to large offshore talent pools with specialized skills. Paired with a resourcing partner, it

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Project Outsourcing Engagement model for a GCC

Project Outsourcing for a Global Information Provider | Adroitent Home/ Customer Stories/ GCC Solutions Customer Story · GCC Solutions A decade of delivery: project outsourcing that compounds How Adroitent’s project outsourcing model gave a global professional information services provider end-to-end application delivery — development, QA, CMS enhancements and support — across a decade-long GCC engagement. Adroitent Case FileInformation ServicesGCC · CMS · Full Stack3 min read The inflection pointA gap in full-scale support The customer is a global provider of professional information, software and services for healthcare, tax and accounting, governance, risk and compliance, legal, regulatory and ESG sectors — serving customers in over 180 countries with around 21,400 employees. A critical gap in establishing full-scale support for ongoing and new initiatives during global expansion Need for comprehensive support across the entire application lifecycle Requirement for high-quality development, QA, CMS enhancements and application support Delivery had to scale without compromising quality or continuity Global expansion needs delivery that scales with it. The interventionEnd-to-end project outsourcing After a comprehensive assessment of business requirements, Adroitent deployed a multidisciplinary team of skilled professionals across a broad technology range, taking ownership from visioning through to production. Multidisciplinary team .NET and Java full stack, iOS, Android, Hybrid (Xamarin), C++ and VC++ Leading CMS platforms including Sitecore, Kentico and Drupal Knowledge acquisition A comprehensive knowledge-acquisition process across the application landscape Deep understanding and full documentation of every application Vision to production Involvement across the project lifecycle — visioning, requirements gathering, development Full-scale deployment into production Enhance & build new Existing applications enhanced over time New applications developed from the ground up The engagement A decade of seamless execution An engagement now spanning over a decade Consistently delivered seamless execution and scalability Ongoing support for the customer’s global digital initiatives Delivered entirely within the customer’s Global Capability Center SitecoreKenticoDrupal.NETJavaXamarin By the numbers 90% higher user engagement Increased monetization Low resource attrition Quicker ROI By the numbers 90% higher user engagement Increased monetization Low resource attrition Quicker ROI The payoffEngagement up, ROI faster Enhanced user engagement Improved user interaction by 90% through personalized bookmarking and enriched content within CMS platforms. Increased monetization Enabled multichannel commerce and flexible purchasing options, expanding revenue opportunities. Low resource attrition Maintained workforce stability with KPI-driven resource management across projects. Enhanced brand visibility Personalized experiences and curated content significantly boosted brand recognition and market presence. Optimized user experience Delivered a seamless, unified user experience across platforms, enhancing customer satisfaction. Quicker ROI Accelerated feature rollouts and operational efficiency led to a quicker return on investment. The stack behind itTools & technology .NET Full StackJava Full StackiOS / AndroidXamarinC++ / VC++SitecoreKenticoDrupal This engagement was delivered as part of Adroitent’s Global Capability Center (GCC) Solutions practice. Good to knowFrequently asked questions What is project outsourcing? Project outsourcing is engaging an external partner to own delivery of a defined project end to end — from requirements and design through development, testing and deployment — with accountability for outcomes rather than just supplying people. How does project outsourcing differ from staff augmentation? Staff augmentation adds skilled individuals to your team, and you manage them. In project outsourcing, the partner owns the scope, team, process and delivery outcome, taking responsibility for timelines, quality and results. What does full-lifecycle application delivery include? It spans visioning and requirements gathering, architecture and design, development, quality assurance, deployment to production, and ongoing enhancement and support — one partner accountable across every stage. Why do enterprises use CMS platforms like Sitecore, Kentico or Drupal? Enterprise CMS platforms let organizations manage large volumes of content across channels, personalize experiences, and integrate commerce and marketing tools — improving engagement, brand consistency and monetization at scale. How do you keep quality consistent in a long-term outsourced engagement? Through structured knowledge acquisition and documentation, defined delivery processes and QA, KPI-driven resource management to limit attrition, and continuous collaboration — so context is retained and delivery stays consistent over years. Outsource delivery, not accountability. End-to-end project ownership from vision to production. Start a conversation Explore GCC Solutions More from Adroitent: all customer stories · insights & blog · adroitent.ai

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