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ServiceNow ITSM Quality Assurance services enabled a leading global management

Leave a Comment / SaaS and ERP /

ServiceNow ITSM Quality Assurance services enabled a leading global technology consulting firm to improve operational efficiency, and gain a competitive advantage About the Customer The customer is a globally recognized management and technology consulting firm, delivering innovative solutions across digital operations, infrastructure modernization, data management, application transformation, and multi-cloud acceleration. With a diverse, international client base, the customer is known for its commitment to technological innovation and operational excellence. Customer’s Business Challenge As the customer expanded their digital operations, they encountered increasing complexity in managing and validating their ServiceNow IT Service Management (ITSM) platform. The absence of a structured and robust Quality Assurance (QA) framework led to significant challenges, introducing risks to service reliability and adversely affecting the overall customer experience. Some of the Key Challenges Identified were: Absence of a streamlined process to validate critical workflows such as Incident Management, Change Management, and Problem Management Elevated risk of service delays due to insufficient validation mechanisms Reduced agility in responding to service requests and managing incidents Inconsistent quality assurance practices negatively affected customer satisfaction With a strong international presence, the customer served its clients across various industries by delivering innovative solutions but lacked proper quality assurance practices for their ServicesNow ITSM implementation. Solution Delivered by Adroitent Adroitent partnered with the customer to design and implement a comprehensive Quality Assurance framework for their ServiceNow ITSM deployment. The Adroitent QA team played a critical role in validating and verifying the quality, reliability, and performance of the ServiceNow ITSM modules, ensuring alignment with defined business requirements Key Solution Components End-to-end QA services: Implemented a comprehensive QA framework covering functional testing, integration testing, and regression testing for effective validation of business rules. Developed test scenarios and reusable test cases aligned with ServiceNow workflows. Established a foundation for automation by developing robust and scalable Quality Assurance scripts and assets Provided QA best practices, documentation, and post-implementation support to ensure consistency, traceability, and agility in handling new updates and new configurations. Adopted agile methodology with 2 week sprints cycles enabling faster and quality releases Verification of ITSM functionalities: Tested and validated the core ITSM modules, including Incident Management, Change Management, Problem Management, and Service Request Management, Service Catalogue Management, and Knowledge Management to ensure each module operated as per defined business requirements Technology Stack Leveraged ServiceNow ITSM Test Management 2.0 integrated with Agile Development, Azure DevOps (for DevOps integration and release coordination) Postman/REST (for testing integrations and APIs). Business Outcomes Increased efficiency and reliability: Achieved faster incident response times through the use of pre-validated workflows and comprehensive automated test coverage. Enhanced agility: Accelerated the deployment of ServiceNow updates and customizations by minimizing QA-related delays. Improved customer satisfaction: Delivered a seamless and consistent user experience for both internal stakeholders and external consumers of ITSM services. Strengthened competitive advantage: With stabilized ITSM operations, the customer confidently scaled support and service delivery, consistently meeting enterprise SLAs and surpassing customer expectations.

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Shared Services Engagement Model for GCCs

GCC Solutions /

Shared Services Helped Global Enterprises Scale Efficiently and Accelerate Time-to-Market within the GCC. https://adroitent.ai/wp-content/uploads/2025/05/Shared_Services_Video.mp4 About the Customers Adroitent collaborated with several global enterprises across diverse industries—such as healthcare, financial services, and banking—to implement a Shared Services model within their Global Capability Centers (GCCs) These organizations required cost-effective, flexible, and scalable resource engagement models designed to meet their dynamic project requirements while ensuring operational continuity, strict confidentiality, and delivering consistently high-quality outcomes. Business Need of Customers Amid rising operational costs, evolving business demands, and increasing delivery complexities, enterprises required a reliable partner to: Provide part-time and shared resources tailored to project-specific needs. Optimize costs while maintaining expertise, service continuity, and delivery excellence. Facilitate seamless collaboration across diverse domains and technology ecosystems. Uphold data security and confidentiality within a shared services environment. Global enterprises selected Adroitent for its proven GCC delivery model, AgileSourcing Model of resource management, and strong operational governance—providing scalable, secure support tailored to evolving business needs. Shared Services Enabled by Adroitent Adroitent established a Shared Services Hub to deliver cross-functional and multi-technology expertise across projects/customers through a well-governed and secure shared services engagement model that included: Due diligence & requirements analysis: A proper assessment of each customer’s requirement, application, and workflow needs. Tailored resource allocation: Align skilled professionals for both full-time and fractional, based on specific delivery needs. Multi-client engagement model: Enable a structured resource mapping across clients while ensuring SLA compliance and knowledge retention. The shared services were supported through: Knowledge management portal: A shared repository capturing reusable assets, best practices, and onboarding artifacts. Data privacy & infrastructure security: Establish secure environments and enforce NDAs to protect customer IP. Agile & cross-project flexibility: Resources were able to seamlessly shift between projects, enabling optimal utilization and on-time delivery Type of Resources Deployed Adroitent deployed skilled professionals across a broad range of technologies, delivering specialized expertise tailored to each engagement. To name a few : : Test Leads – Design test strategies and ensure effective QA across project lifecycle Architects & Technical Consultants – Design roadmaps to build scalable solutions Business Analysts – Drive requirement analysis and functional documentation Scrum Masters – Lead Agile sprints, and track delivery milestones Automation Engineers – Implement test automation frameworks Database Administrators (SQL) – Manage performance tuning and security SAP SuccessFactors Consultants – Deliver HR tech configuration and support Key Business Outcomes Optimized resource utilization: Enabled effective resource sharing model across multiple projects / customers. Increased agility & delivery velocity: Agile-led execution and shared knowledge base improved sprint success rates. Accelerated time-to-market: Manual intervention reduced via automation to ensure faster feature rollouts and deployments. Operational efficiency: Shared services model ensured streamlined collaboration and better ROI per resource Accelerate innovation: Adroitent enabled multiple enterprises to optimize operations, manage complex project deliveries, and drive accelerated innovation. This Shared Services model continue to deliver strategic value through efficient resource management empowering digital agility to global enterprises.

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Managed Resourcing Engagement Model for GCC

Gcc Offerings, GCC Solutions /

Managed Resourcing Helped a Japanese Technology and Consulting Firm Improve Operational Efficiency and Optimize Cost Savings for their GCC https://adroitent.ai/wp-content/uploads/2025/04/Managed_Resourcing_Success_Final.mp4 About the Customer The customer is a global consulting firm specializing in management and technology. Their core focus areas include digital operations, infrastructure solutions, data management, application modernization and management, as well as multi-cloud acceleration. Key Business Outcomes Scalable engagement model supported the strategic growth initiatives of the customer. Improved operational efficiency with streamlined operations and service delivery. Customer’s Business Need The customer was seeking a technology partner capable of supporting their global expansion plans by providing a pool of skilled professionals across a range of technologies to deliver their services to its customers. The customer encountered significant obstacles in scaling their talent acquisition efforts to keep pace with their aggressive growth objectives. To support their business growth objectives, the customer collaborated with Adroitent through its Managed Resourcing approach under the AgileSourcing Engagement Model, enabling the scaling of their global operations within the Global Capability Center (GCC). Solution Delivered by Adroitent Adroitent delivered a comprehensive managed resourcing solution through the AgileSourcing Solution Framework (including the AgileSourcing Model and AgileSourcing Solution Enablers), addressing all of the customer’s resource needs. This involved sourcing and recruiting top-tier talent for the customer across diverse skill sets and technologies. Adroitent facilitated the placement of the right resources using its AI-driven talent management platform (AATMa – Adroitent Advanced Talent Management Platform), built on the proven AgileSourcing Solution Framework for the GCC. Major services delivered as a part of Managed Resourcing: Resource ramp-up process Activities/Services overview Skill Set catered to Gather forecast of resource requirements Dedicated Account Manager Cross platform Developers – .Net, Java, MEAN and others Understand requirements Continuous improvement through feedback Testers – Manual and Automation Screen profiles internally on communication, attitude, and other specifications Knowledge sharing on customer requirements Bigdata Perform reference checks Training on technology and soft skills Biztalk Perform background verification Handle team concerns Data Modeller On-boarding coordination Team motivation Dashboard and Metrics Talend, Cloud , Power Builder, SAP Workday, UI/UX, LANSA/ RPG, Magento Business outcomes: Access to a diverse and skilled talent pool: Adroitent provided the customer with access to a broad spectrum of highly skilled professionals, fostering innovation, enhancing global operational capabilities, and helped the customer gain a competitive edge. Streamlined contract and resource management: The engagement included seamless contract administration, efficient payroll processing, comprehensive benefits management, and proactive handling of resource ramp-up and ramp-down cycles, ensuring business agility. Agility to adapt to market conditions: By leveraging a responsive and high-performing talent pool, the customer was able to swiftly respond to evolving market demands, capitalize on emerging opportunities, and consistently deliver exceptional value to their end clients. Supported business growth and expansion: Adroitent’s scalable engagement model supported the strategic growth initiatives of the customer. Improved operational efficiency: Streamlined operations and service delivery improved the operational efficiency for the customer

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Project Outsourcing Engagement model for a GCC

Gcc Offerings, GCC Solutions /

Project Outsourcing Engagement model Helped a Global Professional Information Services Provider with Scalable and Robust High-Quality Solutions and Enabled Quicker ROI for their GCC About the Customer The customer is a global provider of professional information, software solutions, and services for the healthcare, tax and accounting, governance, risk and compliance, legal and regulatory, and Environmental, Social, and Governance (ESG) sectors.  The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Key Business Outcomes Accelerated release cycles with DevOps automation Enhanced user engagement through the implementation of advanced CMS platforms Increased monetization opportunities unlocking new revenue streams Optimized resource utilization and operational processes, leading to substantial cost reductions Customer Business Challenge As part of the customers’ global expansion strategy, they encountered a critical gap in establishing a full-scale support system for both ongoing and new initiatives. They required a dependable technology partner to provide comprehensive support across the application lifecycle—including project development, quality assurance, enhancements, and maintenance—for their existing and upcoming applications. The customer sought a reliable partner capable of delivering high-quality development, Quality Assurance, CMS enhancements, and application support services. Additionally, they needed a flexible and scalable resourcing model that could reduce time-to-market, optimize delivery costs, and maintain workforce stability with minimal attrition for their Global Capability Center (GCC). The customer’s key requirements were Project management with end-to-end ownership of new and existing applications across platforms. Modernization of CMS platforms including Sitecore and Kentico. High-quality assurance with test automation to ensure robust user experience. Rapid deployment cycles embracing Agile and DevOps processes. Partnership by Adroitent After a comprehensive assessment of business requirements, Adroitent deployed a multidisciplinary team of skilled professionals with expertise in a range of technologies such as .NET Full Stack, Java Full Stack, iOS, Android, Hybrid (Xamarin), C++, VC++, and leading CMS platforms including Sitecore, Kentico, and Drupal. The team undertook a comprehensive knowledge acquisition process, ensuring a deep understanding and documentation of the application landscape. Over time, existing applications were enhanced and new applications developed from the ground up. This engagement, now spanning over a decade, has consistently delivered seamless execution, scalability, and ongoing support for the customer’s global digital initiatives within their Global Capability Center (GCC).  Activities Overview Vision to production deployment: Adroitent played a pivotal role across the project lifecycle from initial visioning and requirements gathering to full-scale development and deployment into production. This included both web and mobile applications Architecture, design, and development: Designed and developed a secure, scalable, and high-performance architecture, enabling seamless application development across web and mobile platforms. Database design and implementation: Engineered a robust and scalable database architecture to securely manage complex data structures and ensure high system reliability. Comprehensive data integration: Facilitated seamless data migration and integration, ensuring consistency and accuracy across legacy and modern systems. Independent testing and validation: Performed thorough functional and non-functional testing, including automated performance testing, to ensure system resilience, scalability, and quality. CMS Upgrades: Upgrades to the CMS platforms—Sitecore and Kentico—were executed through a well-defined, robust process guided by a comprehensive implementation cookbook. This ensured consistency, minimized risks, and streamlined the upgrade lifecycle across environments. Ongoing support and maintenance: For existing applications took up enhancements, support and performance tuning   Independent Testing: Provided an unbiased and objective evaluation of software quality by separating QA from development. This enhanced defect detection and ensured broader test coverage. With a robust testing process framework in place, the quality of production deployments improved significantly Agile and DevOps implementation: Adopted Scrum-based Agile methodology with bi-weekly sprints and monthly releases, integrated with CI/CD pipelines to accelerate delivery and streamline deployment cycles. Process customizations : The project processes were tailored to meet customer-specific requirements while maintaining a lean and efficient approach AI Usage: Our internal AI framework supported accelerated code development, automated code quality checks, code optimization, and the efficient generation of test cases and test data thereby accelerating delivery and improving overall efficiency. Technology Stack Leveraged The technology stack included DotNet Full stack, Java Full stack, iOS and Android, Hybrid – Xamarin, C++, VC++ Developer, CMS – Sitecore, Kentico and Drupal, and Selenium.   Business Outcomes Accelerated release cycles: Enabled rapid and high-quality software deployments through Selenium automation and DevOps CI/CD implementation. Enhanced user engagement: Improved user interaction by 90% through personalized bookmarking and enriched content within CMS platforms. Increased monetization: Enabled multichannel commerce and flexible purchasing options, expanding revenue opportunities. Low resource attrition: Maintained workforce stability with KPI-driven resource management across projects. Enhanced brand visibility: Personalized experiences and curated content significantly boosted brand recognition and the customer’s market presence. Optimized user experience: Delivered a seamless, unified user experience across platforms, enhancing customer satisfaction. Quicker ROI: Accelerated feature rollouts and operational efficiency which led to quicker return on investment (ROI). Adroitent provided scalable teams, reliable engineering, and effective quality assurance services within the customers’ GCC, that enabled the customer to improve time-to-market, maximize ROI, and enhance customer experience across their digital platforms.

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A business professional holding a glowing digital globe in front of a modern glass building at sunset, symbolizing Adroitent as the preferred GCC partner for multinational corporations.

Adroitent : The Preferred GCC Partner for Multinational Corporations

Articles /

Table of Contents Introduction Adroitent as a GCC-focused Organization Exclusive AgileSourcing Solution Framework for GCCs – Ideated by Adroitent Leadership AgileSourcing Engagement Model AgileSourcing Solution Enablers Adroitent Comprehensive Service Offerings Why choose Adroitent as your preferred GCC partner Conclusion Introduction The relationship between IT services providers and Global Capability Centers (GCCs) of MNCs has evolved beyond traditional outsourcing into a strategic partnership model. Today, GCCs are strategic hubs that drive innovation and deliver operational excellence, accelerating enterprises’ digital transformation. Today’s enterprises and MNCs need a trusted and experienced GCC partner to seamlessly establish, manage, and scale a GCC and, at the same time, should align with their business objectives. Adroitent as a GCC-focused Organization Adroitent is a leading GCC-focused organization that enables MNCs and enterprises to accelerate digital transformation, optimize costs with a global talent pool and established centers of excellence (CoEs) for latest technologies. Adroitent exclusive AgileSourcing solution framework and customer-centric GCC solutions enable enterprises to expand their global operations with enhanced operational efficiency while fostering innovation with digital technology enablement.  With our deep expertise in establishing and empowering enterprises to leap frog beyond the early stages and ensure value creation from the initial phases. Our digital-first approach, AI-driven solutions and innovation CoE across technologies, we enable organizations to make their GCC a strategic innovation power house. With flexible models, global talent pool, and proven AgileSourcing solution framework execution, we ensure that you stay ahead of the curve.  Adroitent’s expertise spans latest technologies including AI, ML, RPA, etc., shared services enablement, business processes optimization, effective risk management, and AI-enabled talent augmentation, thus helping enterprises foster innovation, operational efficiency, and cross-cultural collaboration within their GCCs. We ensure that your GCC is not just an extension of your business but a center of excellence (CoE) for technology and talent empowering your business transformation.  By partnering with a GCC-focused company like Adroitent, MNCs can quickly establish new GCCs and also manage their existing GCCs while leveraging specialized global talent pool, cutting-edge technologies, and market insights with underlying thought leadership. Adroitent acts as a business growth accelerator and as an innovation center of excellence (CoE) hub for MNCs and delivers many benefits.   According to McKinsey’s latest podcast, Global Capability Centers (GCCs) are rapidly evolving beyond their traditional roles as execution centers, becoming increasingly important as enterprise innovation hubs. This shift is underpinned by the ability of GCCs to attract high-caliber talent, foster visionary leadership, and create a culture of innovation. Leaders are steering GCCs to align global strategies with localized agility, ensuring operational excellence and a unified organizational vision. As strategic hubs, GCCs are playing a pivotal role in enabling enterprises to scale, innovate, and achieve global goals.   Exclusive AgileSourcing Solution Framework for GCC-Ideated by Adroitent Leadership AgileSourcing Solution Framework consists of AgileSoucing Engagement Model and AgileSourcing Solution Enablers.  Adroitent delivers a full suite of GCC solutions built on a robust AgileSourcing solution framework with customer-focused engagement models and technology enablers.   AgileSourcing Engagement Model Our customer-centric engagement model ensures dedicated and professionally managed GCC teams with four key engagement methods: Managed Resourcing: On-demand access to highly skilled IT professionals. Project Outsourcing: End-to-end delivery of IT and business projects. Shared Services: Optimized, scalable solutions for operational support. Competence-driven Technology/Practice Center: Dedicated CoEs for AI, Cloud, and SaaS. AgileSourcing Solution Enablers To enhance the efficiency and security of GCCs, Adroitent provides: Quality Management System: SEI CMMI Level 3, and ISO 9001 certifications. Information Security: Compliance with ISO 27001. Talent Management: AI-enabled Talent Management Platform (AATMa) and Absence Management Solution (AAPTA). Performance Dashboards: Real-time tracking for productivity and KPIs. DevAlley: AI-assisted SDLC support for developers. Associate Management Platform: Powered by SuccessFactors HCM for talent engagement. Adroitent Comprehensive Service Offerings Our end-to-end GCC solutions empower MNCs to drive innovation, reduce costs, and enhance operational efficiency across diverse business functions. Advanced Technology Solutions Software Product Engineering AI Solutions SaaS & ERP Implementations Digital Transformation and Cloud Solutions Business Intelligence Infrastructure & Management Solutions GCC Solutions Software Product Engineering Product Engineering Product Re-engineering DevOps CI/CD Software Quality Engineering Integration Services Support & Sustenance AI Solutions AI-Preparedness Center of Excellence (CoE) – Dataworks LLM Model Training & Fine-Tuning AI AgentWorks AssureWorks SaaS & ERP Implementations CMS- Sitecore & Kentico ERP- SAP, Oracle, Microsoft RPA UiPath ServiceNow Cloud Solutions Site Reliability Engineering Cloud Architecture & Transformation Cloud Optimization & Migration Services Cybersecurity Cloud Integration Services Business Intelligence & Automation AI-powered Business Intelligence Solutions Intelligent Automation Independent Quality Engineering Infrastructure & Management Solutions Infrastructure & Managed Services GCC Setup & Management AI-based Talent Management Vendor Management Solutions GCC Establishment & Management Network & Infrastructure Setup Talent Sourcing & Augmentation Shared Services Compliance & Cybersecurity Build-Operate-Transfer (BOT) Model Why choose Adroitent as your preferred GCC partner? Proven thought leadership: Deep expertise in establishing and managing GCCs for Fortune 500 companies. Global accreditations: SEI CMMI Level 3, ISO 9001, and ISO 27001-certified processes for quality and security. Exclusive AgileSourcing solution framework for GCC: A unique framework designed for GCC optimization. Accelerated Time-to-Market: Agile & DevOps-driven software development & product delivery, and Centers of Excellence (CoEs): Dedicated AI, Cloud, and SaaS innovation hubs. Innovation & digital transformation: Our solutions around AI, GenAI, Cloud, SaaS & ERP, and BI empowers enterprises’ business transformations AI-driven operational efficiency: Our GCC-exclusive AI automation of business functions using AI agents leveraging LLMs enables seamless workflows, improving enterprises’ operational efficiency. Cybersecurity & risk mitigation: We ensure compliance with effective threat detection and response services. Business continuity & scalability: Our 24/7 operational support, multi-location delivery models, and cloud-based disaster recovery management empower enterprises’ global growth. Cost-effectiveness: We provide a customer-centric approach that ensures cost-effectiveness. Conclusion MNCs looking to establish, manage, and scale their GCCs require a trusted partner with deep domain expertise, AI-powered digital capabilities, and global delivery models. Adroitent stands as a preferred GCC partner, offering tailored GCC solutions that drive business agility, innovation, and operational efficiency. Our AgileSourcing solution framework ensures seamless integration with MNCs and enterprises’ ecosystems, making us the ideal choice for empowering them with scalable and future-ready GCC

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ERP Implementation for a Railroad Company Enhanced Data Accuracy and Improved Operational Efficiency

SaaS and ERP /

ERP Implementation for a Leading Short Line Railroad Company in the US Enhanced Data Accuracy, Improved Operational Efficiency, and Delivered Significant Cost Savings. About the Customer  The customer is a prominent American short line railroad holding company that owns and maintains an interest in many railroads. They operate across North America and owns or leases over 100 freight railroads, employing 4,000+ employees and serving 2,000+ customers over a vast network of 13,000 track miles.  Key Business Outcomes Enhanced freight safety & audit tracking Improved data accuracy & operational efficiency Delivered significant cost savings Customer Business Challenge  The customer’s freight operations were hindered by their legacy systems and outdated processes that lacked real-time data visibility and operational efficiency. Some of their key challenges were:  Lack of data synchronization of freight information across regions Absence of derail data management and audit tracking mechanisms Inefficient implementation of the derail information systems Improper monitoring and verification of engine checks and maintenance Frequent incidents of missing data entry by mechanics, leading to derailments involving costly repairs Inefficient automation of inventory management system and safety audit systems Ineffective defect management system resulting in operational risks and increased costs    Solution Delivered by Adroitent  Adroitent partnered with the customer to modernize their freight operations by implementing an end-to-end ERP solution integrated with Microsoft Dynamics 365 (MD365), Power Apps, and Power Automate.    Main components of the solution:  ERP implementation: A robust ERP framework was designed and implemented specifically for freight data management, derail application completion, and audit tracking.  Created workflows with Power Apps & Power Automate: Automated workflows were created to conduct daily route and region-wise safety audits to ensure various derailment incidents were minimized.   Defect & Repair Tracking: A defect management solution was enabled via Power Apps, ensuring real-time visibility of engine checks, missed updates, and defects leading to faster repairs and ensured cost savings.  An Overview of the Project Activities 1. End-to-End ERP implementation using Microsoft Dynamics 365 (MD365): Adroitent’s team undertook a full-cycle ERP implementation, starting from business process analysis to system deployment. Requirement gathering and gap analysis. Customization of modules to meet the unique operational needs of freight and railroad management. Configuration of business workflows in alignment with the customer’s processes ensuring data security, compliance, and operational  2. Feature-wise testing and validation of business workflows: A structured testing strategy was adopted by the Quality assurance team to ensure robust functionality. Conducted detailed feature-wise testing of ERP modules. Validated key business workflows like freight management, derail data capture management, and engine maintenance tracking. Conducted integration testing to ensure smooth interoperability with other business systems. Performed regression testing and user acceptance testing (UAT) prior to production rollout. 3. Comprehensive data integration across regions: Teams handled the data silos across the customer’s multiple regions. Data migration and cleansing from legacy systems. Synchronized real-time data of freight information across different operational regions. Standardized data formats to improve data accuracy and visibility and ensured smooth data flow between the ERP system and external applications. 4. Power automate implementation for freight safety audits: To ensure daily freight safety checks and compliance, Adroitent leveraged Power Automate. Designed and deployed automated workflows using Microsoft Power Automate. Enabled automatic audit tracking for daily freight inspections and derail safety checks. Integrated audit data with the ERP system for real-time visibility and correction 5. Derail information system implementation & integration: The team successfully developed and implemented a derail data management system within the ERP framework. Enabled real-time tracking and logging of derail events. Integrated the derail information system with freight operations, audit workflows, and maintenance logs. Provided data-driven insights to reduce derail risks and improve freight safety. 6. Post-implementation support and optimization: The Adroitent team was involved with the post-implementation support and optimization to ensure the sustainability and continuous improvement of the solution. Enabled support during the initial go-live phase. Performed system monitoring, incident resolution, and performance tuning. Conducted periodic assessments and recommendations for functional and technical enhancements. Ensured knowledge transfer and conducted user training sessions. 7. Agile implementation approach: The project followed the Agile delivery model to ensure flexibility and faster delivery. Implemented two-week sprint cycles to drive continuous progress. Enabled monthly working model releases with incremental delivery of features. Conducted regular stakeholder reviews and feedback loops that ensured alignment with customer expectations. Adopted scrum methodology to promote cross-functional collaboration and faster issue resolution. Technology Stack Leveraged The technology stack included Microsoft Dynamics 365 ERP, Power Apps, Power Automate, Azure, Jira, Azure DevOps, and Visual Studio. Microsoft Dynamics 365 ERP – Core ERP platform for operational workflows Power Apps & Power Automate – Cloud flow Process automation Azure Cloud Platform – Infrastructure hosting, scalability, and security Jira – Agile project management and sprint tracking Azure DevOps Visual Studio – Development environment along with Source control, DevOps CI/CD pipelines, and release management Business Outcomes Uniform sync of freight data across regions: The ERP solution enabled uniform synchronization of freight data for the customer across different regions, reducing communication gaps and operational delays enabling significant cost savings. Enhanced freight safety & audit tracking: Daily audits and digital tracking of derail information helped the customer to proactively manage risks and avoid derailment incidents. Improved data accuracy & operational efficiency: Mechanics were empowered to log missed data in real-time, reducing operational mishaps and minimizing repair costs. Delivered significant cost savings: With real-time defect tracking and audit implementation, the customer successfully avoided unnecessary repairs and costs associated with misinformation and operational risks, thus saving significant costs.

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Kentico CMS Implementation

Kentico CMS Implementation: An Informative Guide for Digital Enterprises in 2025

Articles /

Table of Contents What is a Content Management System (CMS)? What is the Importance of Kentico CMS for Digital Enterprises? Digital Experience benefits with Kentico CMS include What are the latest versions of Kentico for Businesses to Know? What are the 6 Phases involved in Kentico CMS Implementation? What are the Best Practices for Kentico Implementation? 3 Critical Kentico CMS implementation challengesWhy choose Adroitent for your Kentico CMS Implementation? Adroitent’s Content Management Services –Kentico CMS What is a Content Management System (CMS)? A content management system (CMS) is a software that helps users to create, manage, and modify digital content. Users can create, edit, and organize their content along with publishing the same content from the dashboard. The CMS helps users customize the interface to their needs and assign privileges to different roles. The various types of CMS include Open Source, Proprietary, and Software as a Service (SaaS) CMS including cloud-based solutions. This CMS software helps to modify content and upload without the need for any coding or technical knowledge. CMS Features Overview and Major CMS Platforms Some of the most important features of CMS include intuitive indexing, quick search and indexing, seamless format management of HTM and PDF documents, and publishing content using templates. Some of the most common CMS platforms WordPress: This is an open-source CMS that is widely used by many organizations. It is highly customizable with both paid and free themes and plugins available.  Drupal: This CMS is designed for large organizations and offers a large library of modules and themes to choose from. It is easy to customize and deploy and can handle large volumes of data. Joomla: This is an open-source web CMS and is built on a model-view-controller framework. It is written in PHP and has many features such as caching, RSS feeds, blog posts, search, and support for language translation. Sitecore: It is a widely used Web CMS globally. Some of its features include personalization, marketing automation and E-commerce sites. Sitecore is best used to improve businesses’ online presence and improve engagement and conversion rates. Kentico: Kentico is also a Web CMS and a digital experience platform (DXP) that enables organizations to build, customize, and manage websites, online stores, and various other digital applications. This blog article focuses on various aspects of Kentico and why its implementation will matter a lot to digital enterprises in 2025. What is the Importance of Kentico CMS for Digital Enterprises? In recent times, the Kentico CMS platform has gained a lot of importance for enterprises, as it has powerful features and is best defined as a digital experience platform (DXP). It is an ASP.Net-based CMS best suited for mid-sized to enterprise-level businesses. Kentico CMS innovative features Some of its major features include Drag and drop page builder helps with quick content creation, quick and easy Multi-site management, E-commerce capabilities for building online stores, personalized shopping experiences, seamless payment gateway integrations, and AI-powered content recommendations. The other features include: Effective digital experience platform (DXP): DXP has been named as enabling the best digital experience platform and provides personalized content delivery and supports A/B testing, email marketing, and marketing campaigns. Easy-to-use interface: Kentico CMS is defined as a robust CMS with an easy-to-use drag-and-drop interface. Enterprise-level security: It delivers robust security features with enterprise-level security delivering peace of mind to businesses and their customers. Scalability & flexibility: Kentico CMS improves scalability, provides more flexibility, and optimizes the performance of websites with effective performance optimization. Personalized user experiences: It delivers personalized user experiences based on customer behavior, preferences, and demographics which enhances brands’ online presence. Security and Compliance: Supports GDPR, HIPAA, and other data privacy regulations. Multi-level and multi-lingual: Allows to create and manage content in multiple languages across websites from a single platform. Digital Experience benefits with Kentico CMS include Best CMS for E-commerce and Online Shopping Sites: It is best suited for building,managing, and optimizing websites, especially E-commerce sites, enabling a unified digital experience. Personalized experiences: Uses AI-driven personalization to customize experiences based on the user behavior. Omnichannel content delivery: Delivers a consistent and engaging user experiences across multiple channels such as websites, mobile apps, email, social media, etc. AI-powered marketing automation: Enables quick and easy marketing automation for emails and campaigns. Data-driven decisions: Enables data-driven decision-making by leveraging data insights to optimize marketing strategies. Brand loyalty: Improves brand loyalty with personalized customer journeys enabling seamless CX. Go-to-market: Helps enterprises to go to market faster with streamlined workflows by repurposing content. What are the latest versions of Kentico for Businesses to Know? Kentico CMS platform features have significantly evolved over the years with continuous improvements with added new features Kentico has versions from Version 1 to Version 13. The Kentico Xperience 13 has a total of 10 refresh versions in it, named as 13.1, 13.2…13.10.  Each of these versions has special features such as a powerful search index, content personalization using Recombee AI, sentiment analysis, widget zone names, Jira integration, Algolia integration, Google search console integration, enhanced UX in widget properties, Twilio SMS integration, Salesforce integration, Support for WebP and SVG formats, etc. Xperience by Kentico’s hybrid headless architecture: This architecture enables faster and more flexible implementation, allowing you to start small and build as you evolve. With its rich set of ready-to-go capabilities and APIs Kentico Xperience: A complete DXP solution for web content, e-commerce, and marketing. Kentico Kontent: A headless CMS for structured content management via APIs. With so many benefits listed, digital businesses should adopt Kentico CMS implementation to get the complete benefits of digital experience across all content channels. After having known about the various features and benefits of Kentico CMS, let us have a look at its implementation steps. What are the 6 Phases involved in Kentico CMS Implementation? The Kentico implementation for a digital enterprise follows a structured six-phase approach to ensure smooth deployment, scalability, and business alignment. Discovery and Planning Phase Conduct in-depth business analysis to define the information architecture tailored to organizational needs. Prepare Kentico content architecture – Audience Awareness (content managers) Perform rendering and component architecture

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Unleashing the Top Seven Trends in Recruitment for 2025

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Table of Contents An Overview of AI in RecruitmentWhat are the Key Benefits of AI in Recruitment for Enterprises?What are the top Seven Trends in Recruitment for Enterprises in 2025? Generative AI to Dominate AI-driven Candidate Sourcing and Matching Hyper-personalized Candidate Experience AI as Talent Acquisition (TA) Superpower Automation of Administrative Tasks AI Virtual Assessments and Interviews Predictive Analytics for Data-driven Hiring How can you Reduce Time-to-Hire by 50% with Adroitent’s DROIT AI? An Overview of AI in Recruitment Artificial Intelligence (AI) continues to evolve rampantly with ground breaking innovations shaping the world in an unprecedented way across all industry domains. The recruitment and talent acquisition landscape is evolving rapidly as AI and automation are leading this change. The integration of AI into the recruitment processes has emerged as a game-changer, enabling enterprises and organizations to attract top talent, enhance candidate experience, and make data-driven hiring decisions. AI and automation continue to play a significant role into recruitment. Today’s enterprises can transform their hiring process from a time-intensive process to a more streamlined process embracing AI.  Let us know some latest research analyst facts about the significance of AI in Recruitment According to Statista’s latest report, the market size in the AI market is projected to reach US$243.70bn in 2025. The market size is expected to show an annual growth rate (CAGR 2025-2030) of 27.67%, resulting in a market volume of US$826.70bn by 2030. In global comparison, the largest market size will be in the United States (US$66.21bn in 2025). According to an AI recruitment statistics report by Demandsage, the enterprise sector of AI recruitment will grow at a CAGR of 6.78% between the years of 2023 to 2030. 44% of recruiters said saving time is one of the main reasons to implement AI in hiring. According to 67% of hiring decision-makers, the main advantage of using AI in the recruitment process is its ability to save time. According to Market Research Future, AI Recruitment Market Size was valued at USD 577.7 Million in 2023. The AI Recruitment market industry is projected to grow from USD 617.5 Million in 2024 to USD 1,053.16 Million by 2032, exhibiting a CAGR of 6.9% during the forecast period (2024 – 2032). According to another report, AI is revolutionizing the world of recruitment. So, it is no surprise that 43% of human resources professionals are already using AI in their hiring processes. The reason behind this rapid adoption is that organizations are starting to see the potential of AI and what it can do to improve their recruitment efforts. What are the Key Benefits of AI in Recruitment for Enterprises? Enables to process large volumes of applications to get the right fit Ensures unbiased hiring with improved candidate quality Enhances candidate engagement and candidate experience Reduces time-to-hire significantly Helps to write job descriptions with candidates resumes Enables customizable recruitment pipelines Helps to optimize recruitment process Eliminates bias in recruitment Facilitates usage of predictive analytics for effective workforce planning Empowers businesses with a competitive advantage What are the Top Seven Trends in Recruitment for Enterprises in 2025? 1. Generative AI to Dominate According to an article titled, ‘A Comprehensive view of the Application of AI in Recruitment and Selection,’ by Research Gate 2024, Deep-learning AI models aims to find qualified internal and external candidates and fill the gap in talent availability with an unbiased selection enabling a personalized experience. Today, many organizations continue to leverage Generative AI models to find, select, hire, and retain talent. According to a report by Market Research Future 2024 , with an increasing number of organizations looking to automate and improve their hiring processes with AI, the market for recruiting by AI is witnessing a dramatic change. 2. AI-driven Candidate Sourcing and Matching The traditional methods of sourcing and screening candidates are time-consuming and lack viability in today’s changing business requirements. AI algorithms can analyze vast amounts of data to identify high-potential candidates. Enterprises using AI-driven candidate sourcing and screening have seen a reduction in time-to-fill positions by up to 50%. This approach minimizes human error and unconscious bias ensuring a more diverse and high-quality talent pool. Furthermore, AI-enabled sourcing and matching in 2025 enables recruiters to review large number of resumes in a short time, write job descriptions with candidate resumes, identify the best candidates and match them with suitable job opportunities. This shortens the recruitment process, and directly targets talent acquisitions, and significantly improves overall recruitment process. 3. Hyper-personalized Candidate Experience In today’s competitive hiring landscape, AI-powered recruitment strategies in the year 2025 will play a crucial role in engaging top talent effectively. AI enables recruiters to craft tailored messaging that aligns with individual candidate preferences, experiences, and career aspirations, fostering personalized candidate engagement and higher response rates. AI-driven insights help recruiters reconnect with past candidates, and strengthen employer branding, reinforcing relationships with candidates. Therefore, by leveraging AI, recruitment teams can deliver hyper-personalized, timely, and impactful communication, driving better candidate experiences and improved hiring outcomes. 4. AI as Talent Acquisition (TA) Superpower Embracing AI in recruitment definitely gives a competitive edge to enterprises as in 2025, it’s all about working smarter in an innovative manner. From screening inbound applicants to rediscovering talent, AI can help recruiters to make smart hiring with AI-enabled candidate screening and matching to get the right fit for the correct job role, thus making AI as a superpower for talent acquisition. 5. Automation of Administrative Tasks AI’s role in automating administrative tasks in recruitment enhances efficiency, reduces costs, and enables recruiters to focus on higher-value activities, ultimately leading to more effective and human-centric hiring processes. AI systems can swiftly analyze and rank resumes based on predefined criteria, ensuring that only the most qualified candidates are shortlisted. By automating tasks, AI not only streamlines the recruitment process but also allows human resource professionals to dedicate more time to focus on other strategic functions such as building relationships and developing effective hiring strategies. While AI and automation are redefining the nature of administrative work in 2025, they are also creating

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Established Quality Assurance Center of Excellence for Automotive Software leader

QACoE, Software Engineering /

Adroitent Quality Engineering Services established and set up a Competence-driven Technology Practice – Quality Assurance Center of Excellence(QACoE) for an Automotive Software Leader in the US. Key Business Outcomes Enabled 20-30% cost savings with early detection of defects across SDLC Accelerated time-to-market by 10% Improved customer satisfaction significantly About the Customer The customer is a technology-enabled automotive leader that brings dealers and consumers together across North America with cutting-edge software products for car dealers. The customer’s all-in-one software for dealers includes trade-in valuations, payment calculators, digital brochures, videos for sales teams, service departments, and other service offers. Customer Challenge The customer faced critical challenges with their software as their time-to-market was largely delayed with bugs identified in production and they did not have an effective quality assurance (QA) practice within their system. Their software releases were delayed due to defects and issues identified and had no proper QA in place to effectively verify and validate their software. The existence of issues impacted their dealers and other prospects and adversely affected their business bottom line. Solution Delivered Adroitent partnered with the customer to establish and manage an end-to-end Quality Assurance Center of Excellence (CoE) as a part of establishing a Competence-driven Technology Center of Excellence (TCoE). Adroitent’s team established a centralized hub to standardize, improve, and oversee quality practices across the customer’s projects to ensure best quality assurance practices are adopted to enable high-quality solutions. Solution Highlights Adroitent’s quality assurance (QA) team established a Quality Assurance Center of Excellence by setting up a testing practice that helped the customer to continuously improve its quality assurance process, reduce defects, and increase the quality of deliverables, thus achieving quicker time-to-market and quicker ROI. Technology Leveraged The technology leveraged included JIRA, Playwright test automation tool, and X-ray for test management. Activities taken up as Part of establishing Quality Assurance Center of Excellence (CoE) Deployed Adroitent’s core team: The Adroitent’s core team involved in this project consisted of the Delivery Head, Project Manager, Test Lead, Test Engineers (Manual and Automated), and Business Analyst. Leveraged Automation tools and technologies: Adroitent’s QA teams leveraged the technology stack that included Typescript – Playwright automation tool, Jira, X-ray for test management, and Confluence to ensure seamless testing of the modules. Established reusable test document repository: QA teams enabled effective documentation, developed test plans and procedures, and adopted best QA practices. The reusable test assets created were test cases, automation scripts, and various other test templates to ensure quicker and faster testing outcomes for the customer. Developed a comprehensive test automation framework: The process included Test planning and design, Test case creation and maintenance, Test execution and reporting, and Test data management. Adroitent’s QA teams adopted some key considerations for automation testing that included prioritization of test case selection, effective test data management, Test environment setup, Test reporting and analysis along with effective maintenance and optimization.  Established scalable quality assurance processes: Enabled functional testing for the customer. We performed reviews to ensure a seamless quality assurance process. Teams performed Defect Management to identify processes for identifying, tracking, and resolving defects. Enabled seamless reporting and analytics: Teams were involved in reporting dashboards and also enabled real-time views of quality metrics, defect trends, and test coverage. The detailed reports on quality performance were shared with the product owner and stakeholders and provided effective data-driven recommendations for QA process improvements. Adopted a process of continuous improvement: QA teams regularly assessed the CoE’s performance and identified opportunities for improvement. Teams ensured to stay updated with the latest testing trends and technologies to enable effective outcomes for the customer. Adroitent also conducted regular training and skill development programs for its team members. Business Outcome Teams identified defects at an early stage and the %Defect Rate on average was 31% thus reducing the overall costs by 20-30%. Production defect slippage was reduced significantly for critical and high-severity defects. Ensured better test coverage: QA teams created more test cases to ensure superior and better test coverage. This led to fewer defects and avoided repetitive work at later stages, ensuring enhanced customer satisfaction with a fully functional product. Enhanced efficiency and overall productivity: QA CoE helped to streamline processes, workflows, and resources, which enhanced efficiency and overall productivity. The customer had fewer production issues and other quality issues, leading to lower costs, and higher productivity, helping them gain a better market position. Improved customer satisfaction: QA team identified tricky bugs in mobile apps and effective use cases were written and tested for both iOS and Android. The QA team approach focused more on Smoke tests which helped to find more bugs apart from the tickets and supported infra execution through automated test cases that improved customer satisfaction significantly. Accelerated time-to-market by 10%: Adroitent’s QA CoE establishment helped to provide high-quality products to market by identifying and resolving show-stopper issues at an early stage during the agile development, thus accelerating time-to-market by 10%. Reduced costs and risks: QA CoE teams helped the customer to minimize the defects and ensured no re-work which reduced costs and risks significantly. Connect with us

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Helped a healthcare wellness provider with Analytics platform using Ruby on Rails

Ruby on Rails, Software Engineering /

Adroitent Product Engineering services helped a healthcare wellness provider with an integrated platform focusing on predictive analytics to help prevent and manage chronic diseases in the early stages. Key Business Outcomes Accurate prediction of chronic diseases in early stages Integrates with multiple healthcare providers and centers Helps to quantify organizational health About the Customer eKincare is a startup in the Indian healthcare environment – wellness focusing on providing predictive analytics to prevent and manage chronic diseases in the early stages. They provide effective predictive analytics for users when they upload their diagnostic reports. The information would be further analyzed to predict the user’s risk of getting chronic disease or chances of getting any other complications in the near future.  Also wellness programs are suggested to improve and maintain the users overall health. Customer Challenge The customer needed a comprehensive solution that not only allowed predictive health management but also integrated seamlessly with different service providers and diagnostic labs. The customer needed scalable and flexible solution with seamless integrations to multiple healthcare systems. Further, the solution was also needed to quantify organizational health and digitization to benefit employees,  and healthcare professionals. Solution Delivered The customer partnered with Adroitent to build a state-of-the-art integrated healthcare wellness solution that allows users to enter their vital signs and diagnostic reports data and provides related analytics. The platform is integrated with various labs and diagnostic centers, enabling users to conveniently book tests and appointments. The patients get to view and understand the trends in their health patterns as the values are projected in a graphical way and can be easily understood by users. They could also avail the recommended wellness programs from the relevant service providers. The platform can be used by individuals or by organizations who can make it available to their employees for better health management. Solution Highlights Architecture design and development: Adroitent’s team developed a scalable, efficient, and secure architecture to handle large volumes of health data while ensuring faster processing and effective analytics. Designed intuitive workflows: Enabled intuitive workflows within the system to ensure users with effective health monitoring and predictive analytics predictions. Mobile enabled: Delivered user-friendly mobile applications for both Android and iOS platforms, ensuring users can access healthcare services on the go. Design, architecture and development: Teams were involved in designing and development of the actual architecture for the healthcare portal. End-to-end testing: Conducted extensive testing to ensure optimal performance, security, and reliability of the solution across all workflows. Technology stack leveraged The technology stack used was Ruby on Rails, Python, React.js, JQuery, Android, iOS, Postgres, AWS, Elasticache, NGINX, and Heroku Cloud. The deployment architecture consisted of hosting on AWS private cloud, ISO 27001cettified information security standards, high availability with multi AZ-disaster recovery, and highly secure architecture with DMZ and VPC with intrusion prevention system. Features Developed Plugin-based architecture: Developed a highly configurable healthcare platform using a plugin-based architecture, which ensures scalability and allows easy customization based on the organization’s requirements. Integrations with multiple service providers: The platform connects users to a wide range of labs, diagnostics centers, and other healthcare providers, giving them the flexibility to choose services that best meet the user needs. User-friendly interface: The solution’s user-friendly interface provides clear, color-coded test results, graphical history, and clickable timelines to the users. Integration with EMR systems: The solution ensures healthcare providers can quickly view, manage, and analyze patient data in real-time with its seamless integration with EMR systems. Business Outcome Helps to implement targeted healthcare initiatives: The predictive data of an organization can be used to identify areas for improvement and implement targeted healthcare initiatives of its employees. The platform allows organizations to improve the health of their employees, offering a holistic view of organizational well-being. Enables proactive management: The platform uses advanced AI algorithms with digitization to analyze health data, enabling organizations to measure their employees’ health status and identify patterns or trends for proactive management. Generates health projections for patients: The patients get to view and understand the trends in their health pattern as the values are projected in a graphical way and easily understood. Connect with us

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