October 2023

Exceptional Customer Support and Engagement Home/ Blog/ Exceptional customer support and engagement Customer Story · Artificial Intelligence Exceptional customer support and engagement Facing rising customer expectations, a customer-centric enterprise turned to Adroitent to integrate DROIT AI into its help desk — cutting search time by 90% and support requests by 50%. Adroitent InsightsCustomer StoryArtificial Intelligence2 min read Key takeaways The customer wanted to leverage AI to meet rising customer expectations for support and help amid increasing service complexity. Adroitent integrated DROIT into the client’s help desk to enhance support, streamline operations, and provide a competitive edge. DROIT lets customers search product information and manuals conversationally and deep-dive for additional clarifications. Search time for information dropped by 90% and help desk and maintenance support requests fell by 50%. The challengeMeeting rising customer expectations with AI In today’s hyper-connected world, exceptional customer service is not merely a competitive advantage; it’s an absolute necessity. Our customer is committed to excellence, innovation, and customer-centricity, With increasing customer expectations, and increasing complexity of services, our customer wanted to leverage AI to meet his customer’s expectation for support and help. The solutionDROIT integrated into the help desk We integrated DROIT into their help desk system to greatly enhance customer support, streamline operations, and offer a competitive edge. Some of the salient features of our solution were: Ability to search the database of product information, maintenance manuals and other relevant information related to products and services Enable customers to have a conversation and get the relevant information and enable them to deep dive into the information for additional clarifications Enable enterprise to publish and dissipate the latest information about their products and services and be available to customers immediately. The outcomeThe results We could redefine the way our customer could connect, engage, and support their valued customers by reducing the time that customers spend in searching for information by 90%. We could reduce the time for customers to dive deeper for additional information and thereby, reduce the help desk and maintenance support requests by 50%. Search time cut by 90% and help desk requests reduced by 50% with DROIT. Good to knowFrequently asked questions What problem did the customer want to solve? Facing rising customer expectations and increasing service complexity, the customer wanted to leverage AI to better meet their own customers’ needs for support and help — delivering faster, more self-sufficient assistance. How did Adroitent use DROIT for customer support? Adroitent integrated DROIT into the client’s help desk system to enhance customer support, streamline operations, and provide a competitive edge, enabling conversational search across product information and maintenance manuals. What can customers do with the DROIT-powered help desk? Customers can search a database of product information, maintenance manuals, and related material; have a conversation to get relevant answers and deep-dive for clarifications; and access the latest product and service information as soon as the enterprise publishes it. What results did the solution deliver? The solution reduced the time customers spend searching for information by 90% and reduced help desk and maintenance support requests by 50%, redefining how the client connects with and supports its valued customers. What is DROIT? DROIT is Adroitent’s AI solution that uses conversational AI and large language models to surface answers from enterprise data — here applied to a help desk to power fast, self-service product support. How does DROIT keep information current? DROIT lets the enterprise publish and disseminate the latest information about its products and services so it is available to customers immediately, keeping the support knowledge base continuously up to date. See how Adroitent delivers DROIT and enterprise AI and generative AI solutions. Cut support requests with conversational AI. Adroitent’s DROIT AI turns your product knowledge into instant, self-service answers for customers. Talk to our experts Explore enterprise AI Keep reading Related articles Customer Story Personalizing Information Instantly to Salespeople Read article AI How is the Transformative Power of AI in Software Engineering Empowering Businesses? Read article AI What is the Role of AI Agents in Recruitment in 2025? Read article More from Adroitent: all articles · customer stories · adroitent.ai

Personalizing Information Instantly to Salespeople Home/ Blog/ Personalizing information instantly to salespeople Customer Story · Artificial Intelligence Personalizing information instantly to salespeople A customer wanted to revolutionize its sales and marketing operations with personalized content. Adroitent used DROIT AI to put the right materials at salespeople’s fingertips — cutting search time by 75%. Adroitent InsightsCustomer StoryArtificial Intelligence2 min read Key takeaways Sales teams need fast access to marketing materials — case studies, specs, and customer-centric content — but traditional approaches are slow and error-prone. The customer wanted to personalize content for salespeople and answer product questions on features, benefits, and applications instantly. Adroitent used DROIT to let salespeople search customer profiles, past projects, case studies, presentations, references, and quotes in real time. Time to search, locate, and organize information for prospects and clients dropped by 75%, with answers delivered on the spot. The challengeGetting the right content to sales, instantly In the competitive market landscape, staying ahead of the curve is imperative for success. Enterprises often produce a vast array of products and services, each with its unique features, technologies, advantages, and benefits. Sales teams need to have easy access to marketing materials, including case studies, product specifications, and customer-centric content, to effectively promote these products. Traditional approaches to creating, organizing, and disseminating these materials can be time-consuming, error-prone, and inefficient. Our customer wanted to revolutionize it’s sales and marketing operations, by providing personalized content to its salespeople and wanted a solution that can answer salespeople’s questions about specific products or services, such as their features, benefits, and applications instantaneously. The solutionDROIT for sales enablement By using DROIT, enterprises can ensure that their salespeople have access to all the marketing materials they need to sell their products and services effectively. DROIT enabled: the salespeople to search the complete database of customer profiles, past projects, case studies, marketing materials, sales presentations, references, quotes etc., the sales and marketing people to directly search for relevant information in real-time the salespeople to provide the most relevant past experiences and projects along with customer quotes etc., The outcomeThe results Overall, DROIT improved the efficiency and effectiveness of salespeople and freed up salespeople to focus on closing deals. We could reduce the time taken to search, locate and organize the information to prospects and new clients by 75%, and enabled salespeople to provide information on the spot during client interaction in real-time. Time to search, locate, and organize sales information reduced by 75% with DROIT. Good to knowFrequently asked questions What challenge did the sales team face? Enterprises produce a vast array of products and services, and sales teams need easy access to marketing materials such as case studies, product specifications, and customer-centric content. Traditional approaches to creating, organizing, and disseminating these materials were time-consuming, error-prone, and inefficient. How did Adroitent solve it with DROIT? Adroitent used DROIT to give salespeople instant, personalized access to the complete database of customer profiles, past projects, case studies, marketing materials, sales presentations, references, and quotes — with real-time search across all of it. What can salespeople do with DROIT? Salespeople can search the full content database, retrieve relevant information in real time, and surface the most relevant past experiences, projects, and customer quotes during client interactions. What results did the solution deliver? DROIT reduced the time taken to search, locate, and organize information for prospects and new clients by 75%, and enabled salespeople to provide information on the spot during client interactions in real time. How does DROIT improve sales productivity? By automating content retrieval and answering product questions instantly, DROIT improved the efficiency and effectiveness of salespeople and freed them up to focus on closing deals. What is DROIT? DROIT is Adroitent’s AI solution that uses conversational AI and large language models to surface answers from enterprise data — here applied to sales enablement for instant, personalized content. See how Adroitent delivers DROIT and enterprise AI and generative AI solutions. Give sales the right answer, on the spot. Adroitent’s DROIT AI puts your entire content library at your sales team’s fingertips in real time. Talk to our experts Explore enterprise AI Keep reading Related articles Customer Story Exceptional Customer Support and Engagement Read article Customer Story Revolutionizing Candidate Search in Large Resume Databases Read article AI How is the Transformative Power of AI in Software Engineering Empowering Businesses? Read article More from Adroitent: all articles · customer stories · adroitent.ai

Revolutionizing Candidate Search in Large Resume Databases Home/ Blog/ Revolutionizing candidate search in large resume databases Customer Story · Artificial Intelligence Revolutionizing candidate search in large resume databases Keyword search struggles to surface the right candidates. A large resourcing firm turned to Adroitent’s DROIT AI for semantic search — cutting shortlisting effort by 80%. Adroitent InsightsCustomer StoryArtificial Intelligence2 min read Key takeaways Traditional keyword search is ineffective for finding candidates with the specific skills and experience employers need. A large resourcing firm approached Adroitent for an AI solution ensuring fast searches, complete database coverage, and pinpoint accuracy. Using DROIT, Adroitent delivered contextual understanding via semantic search and enhanced personalization across the resume database. Resume shortlisting effort dropped by 80% and the probability of selecting the right candidate rose by 50%. The challengeWhen keyword search isn’t enough In the fast-paced world of recruitment and resourcing, finding the right candidate for a job opening can be a daunting task, especially for large resourcing firms with extensive databases of resumes. Traditional search methods often rely on keyword matching, which can be ineffective for finding candidates with the specific skills and experience that an employer is looking for. To streamline and enhance the candidate search process, a large resourcing firm approached Adroitent to provide a AI Solution that would ensure fast searches, complete database coverage, and pinpoint accuracy. The solutionSemantic search with DROIT Using DROIT, we could deliver a solution that had contextual understanding using semantic search, and enhanced personalization. DROIT solution enabled: The ability to search the complete database of resumes Reduced the number of shortlisted candidates based on job description Enabled end-users to directly search for suitable candidates Enabled recruiters to search deeper to identify the right candidate The outcomeThe results Leveraging DROIT we could revolutionize the way the resourcing firm searched and managed their vast resume databases. With the ability to understand context, personalize recommendations, and process data at lightning speed, we could reduce the Resume shortlisting effort by 80% and Increase the probability of selecting candidate by 50%. Resume shortlisting effort reduced by 80% and selection probability up 50% with DROIT. As AI continues to advance, Adroitent continues to stay at the forefront of these innovations to provide the competitive advantage to its customers. Good to knowFrequently asked questions Why is keyword search ineffective for recruitment? Traditional search methods rely on keyword matching, which struggles to find candidates with the specific skills and experience an employer needs — especially for large resourcing firms with extensive resume databases. How did Adroitent revolutionize candidate search? Using DROIT, Adroitent delivered a solution with contextual understanding through semantic search and enhanced personalization, enabling fast, accurate searches across the complete resume database. What did the DROIT solution enable? DROIT enabled searching the complete database of resumes, reducing shortlisted candidates based on the job description, letting end-users search directly for suitable candidates, and helping recruiters search deeper to identify the right candidate. What results did the solution deliver? By understanding context, personalizing recommendations, and processing data at high speed, DROIT reduced resume shortlisting effort by 80% and increased the probability of selecting the right candidate by 50%. What is semantic search in candidate matching? Semantic search understands the meaning and context behind a query rather than matching keywords alone, so it can surface candidates whose skills and experience truly fit a role — even when their resumes use different wording. What is DROIT? DROIT is Adroitent’s AI solution that uses semantic search and large language models to surface answers from enterprise data — here applied to talent sourcing across large resume databases. See how Adroitent delivers DROIT and enterprise AI and Talentalign. Find the right candidate, faster. Adroitent’s DROIT AI brings semantic search and personalization to your resume database. Talk to our experts Explore enterprise AI Keep reading Related articles Customer Story Personalizing Information Instantly to Salespeople Read article AI Unleashing the Top Seven Trends in Recruitment for 2025 Read article AI Meet Talentalign: The Future of Smart Hiring Read article More from Adroitent: all articles · customer stories · adroitent.ai