Adroitent: the preferred GCC partner for multinational corporations

IntroductionGCCs have evolved into strategic innovation hubs

The relationship between IT services providers and Global Capability Centers (GCCs) of MNCs has evolved beyond traditional outsourcing into a strategic partnership model. Today, GCCs are strategic hubs that drive innovation and deliver operational excellence, accelerating enterprises’ digital transformation. Today’s enterprises and MNCs need a trusted and experienced GCC partner to seamlessly establish, manage, and scale a GCC and, at the same time, should align with their business objectives.

The partnerAdroitent as a GCC-focused organization

Adroitent is a leading GCC-focused organization that enables MNCs and enterprises to accelerate digital transformation, optimize costs with a global talent pool and established centers of excellence (CoEs) for latest technologies. Adroitent exclusive AgileSourcing solution framework and customer-centric GCC solutions enable enterprises to expand their global operations with enhanced operational efficiency while fostering innovation with digital technology enablement.

With our deep expertise in establishing and empowering enterprises to leap frog beyond the early stages and ensure value creation from the initial phases. Our digital-first approach, AI-driven solutions and innovation CoE across technologies, we enable organizations to make their GCC a strategic innovation power house. With flexible models, global talent pool, and proven AgileSourcing solution framework execution, we ensure that you stay ahead of the curve.

Adroitent’s expertise spans latest technologies including AI, ML, RPA, etc., shared services enablement, business processes optimization, effective risk management, and AI-enabled talent augmentation, thus helping enterprises foster innovation, operational efficiency, and cross-cultural collaboration within their GCCs. We ensure that your GCC is not just an extension of your business but a center of excellence (CoE) for technology and talent empowering your business transformation.

By partnering with a GCC-focused company like Adroitent, MNCs can quickly establish new GCCs and also manage their existing GCCs while leveraging specialized global talent pool, cutting-edge technologies, and market insights with underlying thought leadership. Adroitent acts as a business growth accelerator and as an innovation center of excellence (CoE) hub for MNCs and delivers many benefits.

According to McKinsey’s latest podcast, Global Capability Centers (GCCs) are rapidly evolving beyond their traditional roles as execution centers, becoming increasingly important as enterprise innovation hubs. This shift is underpinned by the ability of GCCs to attract high-caliber talent, foster visionary leadership, and create a culture of innovation. Leaders are steering GCCs to align global strategies with localized agility, ensuring operational excellence and a unified organizational vision. As strategic hubs, GCCs are playing a pivotal role in enabling enterprises to scale, innovate, and achieve global goals.

The frameworkExclusive AgileSourcing Solution Framework for GCC — ideated by Adroitent leadership

AgileSourcing Solution Framework consists of AgileSourcing Engagement Model and AgileSourcing Solution Enablers. Adroitent delivers a full suite of GCC solutions built on a robust AgileSourcing solution framework with customer-focused engagement models and technology enablers.

AgileSourcing Engagement Model

Our customer-centric engagement model ensures dedicated and professionally managed GCC teams with four key engagement methods:

• Managed Resourcing: On-demand access to highly skilled IT professionals.
• Project Outsourcing: End-to-end delivery of IT and business projects.
• Shared Services: Optimized, scalable solutions for operational support.
• Competence-driven Technology/Practice Center: Dedicated CoEs for AI, Cloud, and SaaS.

AgileSourcing Solution Enablers

To enhance the efficiency and security of GCCs, Adroitent provides:

• Quality Management System: SEI CMMI Level 3, and ISO 9001 certifications.
• Information Security: Compliance with ISO 27001.
• Talent Management: AI-enabled Talent Management Platform (AATMa) and Absence Management Solution (AAPTA).
• Performance Dashboards: Real-time tracking for productivity and KPIs.
• Devailey: AI-assisted SDLC support for developers.
• Associate Management Platform: Powered by SuccessFactors HCM for talent engagement.

The offeringsAdroitent comprehensive service offerings

Our end-to-end GCC solutions empower MNCs to drive innovation, reduce costs, and enhance operational efficiency across diverse business functions.

Advanced Technology Solutions

• Software Product Engineering
• AI Solutions
• SaaS & ERP Implementations
• Digital Transformation and Cloud Solutions
• Business Intelligence
• Infrastructure & Management Solutions
• GCC Solutions

Software Product Engineering

• Product Engineering
• Product Re-engineering
• DevOps CI/CD
• Software Quality Engineering
• Integration Services
• Support & Sustenance

AI Solutions

• AI-Preparedness Center of Excellence (CoE) – Dataworks
• LLM Model Training & Fine-Tuning
• AI AgentWorks
• AssureWorks

SaaS & ERP Implementations

• CMS- Sitecore & Kentico
• ERP- SAP, Oracle, Microsoft
• RPA UiPath
• ServiceNow

Cloud Solutions

• Site Reliability Engineering
• Cloud Architecture & Transformation
• Cloud Optimization & Migration Services
• Cybersecurity
• Cloud Integration Services

Business Intelligence & Automation

• AI-powered Business Intelligence Solutions
• Intelligent Automation
• Independent Quality Engineering

Infrastructure & Management Solutions

• Infrastructure & Managed Services
• GCC Setup & Management
• AI-based Talent Management
• Vendor Management Solutions

GCC Establishment & Management

• Network & Infrastructure Setup
• Talent Sourcing & Augmentation
• Shared Services
• Compliance & Cybersecurity
• Build-Operate-Transfer (BOT) Model

Why AdroitentWhy choose Adroitent as your preferred GCC partner?

• Proven thought leadership: Deep expertise in establishing and managing GCCs for Fortune 500 companies.
• Global accreditations: SEI CMMI Level 3, ISO 9001, and ISO 27001-certified processes for quality and security.
• Exclusive AgileSourcing solution framework for GCC: A unique framework designed for GCC optimization.
• Accelerated Time-to-Market: Agile & DevOps-driven software development & product delivery, and Centers of Excellence (CoEs): Dedicated AI, Cloud, and SaaS innovation hubs.
• Innovation & digital transformation: Our solutions around AI, GenAI, Cloud, SaaS & ERP, and BI empowers enterprises’ business transformations.
• AI-driven operational efficiency: Our GCC-exclusive AI automation of business functions using AI agents leveraging LLMs enables seamless workflows, improving enterprises’ operational efficiency.
• Cybersecurity & risk mitigation: We ensure compliance with effective threat detection and response services.
• Business continuity & scalability: Our 24/7 operational support, multi-location delivery models, and cloud-based disaster recovery management empower enterprises’ global growth.
• Cost-effectiveness: We provide a customer-centric approach that ensures cost-effectiveness.

ConclusionThe ideal partner for scalable, future-ready GCCs

MNCs looking to establish, manage, and scale their GCCs require a trusted partner with deep domain expertise, AI-powered digital capabilities, and global delivery models. Adroitent stands as a preferred GCC partner, offering tailored GCC solutions that drive business agility, innovation, and operational efficiency. Our AgileSourcing solution framework ensures seamless integration with MNCs and enterprises’ ecosystems, making us the ideal choice for empowering them with scalable and future-ready GCC solutions.

Good to knowFrequently asked questions

Explore Adroitent’s GCC solutions and AgileSourcing for GCC.