GCC Solutions

Managed Resourcing Helped a Japanese Technology and Consulting Firm Improve Operational Efficiency and Optimize Cost Savings for their GCC https://adroitent.ai/wp-content/uploads/2025/04/Managed_Resourcing_Success_Final.mp4 About the Customer The customer is a global consulting firm specializing in management and technology. Their core focus areas include digital operations, infrastructure solutions, data management, application modernization and management, as well as multi-cloud acceleration. Key Business Outcomes Scalable engagement model supported the strategic growth initiatives of the customer. Improved operational efficiency with streamlined operations and service delivery. Customer’s Business Need The customer was seeking a technology partner capable of supporting their global expansion plans by providing a pool of skilled professionals across a range of technologies to deliver their services to its customers. The customer encountered significant obstacles in scaling their talent acquisition efforts to keep pace with their aggressive growth objectives. To support their business growth objectives, the customer collaborated with Adroitent through its Managed Resourcing approach under the AgileSourcing Engagement Model, enabling the scaling of their global operations within the Global Capability Center (GCC). Solution Delivered by Adroitent Adroitent delivered a comprehensive managed resourcing solution through the AgileSourcing Solution Framework (including the AgileSourcing Model and AgileSourcing Solution Enablers), addressing all of the customer’s resource needs. This involved sourcing and recruiting top-tier talent for the customer across diverse skill sets and technologies. Adroitent facilitated the placement of the right resources using its AI-driven talent management platform (AATMa – Adroitent Advanced Talent Management Platform), built on the proven AgileSourcing Solution Framework for the GCC. Major services delivered as a part of Managed Resourcing: Resource ramp-up process Activities/Services overview Skill Set catered to Gather forecast of resource requirements Dedicated Account Manager Cross platform Developers – .Net, Java, MEAN and others Understand requirements Continuous improvement through feedback Testers – Manual and Automation Screen profiles internally on communication, attitude, and other specifications Knowledge sharing on customer requirements Bigdata Perform reference checks Training on technology and soft skills Biztalk Perform background verification Handle team concerns Data Modeller On-boarding coordination Team motivation Dashboard and Metrics Talend, Cloud , Power Builder, SAP Workday, UI/UX, LANSA/ RPG, Magento Business outcomes: Access to a diverse and skilled talent pool: Adroitent provided the customer with access to a broad spectrum of highly skilled professionals, fostering innovation, enhancing global operational capabilities, and helped the customer gain a competitive edge. Streamlined contract and resource management: The engagement included seamless contract administration, efficient payroll processing, comprehensive benefits management, and proactive handling of resource ramp-up and ramp-down cycles, ensuring business agility. Agility to adapt to market conditions: By leveraging a responsive and high-performing talent pool, the customer was able to swiftly respond to evolving market demands, capitalize on emerging opportunities, and consistently deliver exceptional value to their end clients. Supported business growth and expansion: Adroitent’s scalable engagement model supported the strategic growth initiatives of the customer. Improved operational efficiency: Streamlined operations and service delivery improved the operational efficiency for the customer

Project Outsourcing Engagement model Helped a Global Professional Information Services Provider with Scalable and Robust High-Quality Solutions and Enabled Quicker ROI for their GCC About the Customer The customer is a global provider of professional information, software solutions, and services for the healthcare, tax and accounting, governance, risk and compliance, legal and regulatory, and Environmental, Social, and Governance (ESG) sectors.  The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Key Business Outcomes Accelerated release cycles with DevOps automation Enhanced user engagement through the implementation of advanced CMS platforms Increased monetization opportunities unlocking new revenue streams Optimized resource utilization and operational processes, leading to substantial cost reductions Customer Business Challenge As part of the customers’ global expansion strategy, they encountered a critical gap in establishing a full-scale support system for both ongoing and new initiatives. They required a dependable technology partner to provide comprehensive support across the application lifecycle—including project development, quality assurance, enhancements, and maintenance—for their existing and upcoming applications. The customer sought a reliable partner capable of delivering high-quality development, Quality Assurance, CMS enhancements, and application support services. Additionally, they needed a flexible and scalable resourcing model that could reduce time-to-market, optimize delivery costs, and maintain workforce stability with minimal attrition for their Global Capability Center (GCC). The customer’s key requirements were Project management with end-to-end ownership of new and existing applications across platforms. Modernization of CMS platforms including Sitecore and Kentico. High-quality assurance with test automation to ensure robust user experience. Rapid deployment cycles embracing Agile and DevOps processes. Partnership by Adroitent After a comprehensive assessment of business requirements, Adroitent deployed a multidisciplinary team of skilled professionals with expertise in a range of technologies such as .NET Full Stack, Java Full Stack, iOS, Android, Hybrid (Xamarin), C++, VC++, and leading CMS platforms including Sitecore, Kentico, and Drupal. The team undertook a comprehensive knowledge acquisition process, ensuring a deep understanding and documentation of the application landscape. Over time, existing applications were enhanced and new applications developed from the ground up. This engagement, now spanning over a decade, has consistently delivered seamless execution, scalability, and ongoing support for the customer’s global digital initiatives within their Global Capability Center (GCC).  Activities Overview Vision to production deployment: Adroitent played a pivotal role across the project lifecycle from initial visioning and requirements gathering to full-scale development and deployment into production. This included both web and mobile applications Architecture, design, and development: Designed and developed a secure, scalable, and high-performance architecture, enabling seamless application development across web and mobile platforms. Database design and implementation: Engineered a robust and scalable database architecture to securely manage complex data structures and ensure high system reliability. Comprehensive data integration: Facilitated seamless data migration and integration, ensuring consistency and accuracy across legacy and modern systems. Independent testing and validation: Performed thorough functional and non-functional testing, including automated performance testing, to ensure system resilience, scalability, and quality. CMS Upgrades: Upgrades to the CMS platforms—Sitecore and Kentico—were executed through a well-defined, robust process guided by a comprehensive implementation cookbook. This ensured consistency, minimized risks, and streamlined the upgrade lifecycle across environments. Ongoing support and maintenance: For existing applications took up enhancements, support and performance tuning   Independent Testing: Provided an unbiased and objective evaluation of software quality by separating QA from development. This enhanced defect detection and ensured broader test coverage. With a robust testing process framework in place, the quality of production deployments improved significantly Agile and DevOps implementation: Adopted Scrum-based Agile methodology with bi-weekly sprints and monthly releases, integrated with CI/CD pipelines to accelerate delivery and streamline deployment cycles. Process customizations : The project processes were tailored to meet customer-specific requirements while maintaining a lean and efficient approach AI Usage: Our internal AI framework supported accelerated code development, automated code quality checks, code optimization, and the efficient generation of test cases and test data thereby accelerating delivery and improving overall efficiency. Technology Stack Leveraged The technology stack included DotNet Full stack, Java Full stack, iOS and Android, Hybrid – Xamarin, C++, VC++ Developer, CMS – Sitecore, Kentico and Drupal, and Selenium.   Business Outcomes Accelerated release cycles: Enabled rapid and high-quality software deployments through Selenium automation and DevOps CI/CD implementation. Enhanced user engagement: Improved user interaction by 90% through personalized bookmarking and enriched content within CMS platforms. Increased monetization: Enabled multichannel commerce and flexible purchasing options, expanding revenue opportunities. Low resource attrition: Maintained workforce stability with KPI-driven resource management across projects. Enhanced brand visibility: Personalized experiences and curated content significantly boosted brand recognition and the customer’s market presence. Optimized user experience: Delivered a seamless, unified user experience across platforms, enhancing customer satisfaction. Quicker ROI: Accelerated feature rollouts and operational efficiency which led to quicker return on investment (ROI). Adroitent provided scalable teams, reliable engineering, and effective quality assurance services within the customers’ GCC, that enabled the customer to improve time-to-market, maximize ROI, and enhance customer experience across their digital platforms.