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Modernization of Healthcare Applications for Cerner | Adroitent Home/ Customer Stories/ Software Engineering Customer Story · Software Engineering Modernization of Healthcare Applications for Cerner Healthcare Technology Provider Our Customer is a global leader in health information technology, dedicated to advancing healthcare delivery and improving the health of communities worldwide. Adroitent Case FileHealthcare ITHL7 · FHIR · .NET4 min read The inflection point Our Customer is a global leader in health information technology, dedicated to advancing healthcare delivery and improving the health of communities worldwide. The organization serves over 27,000 facilities globally, including more than 2,650 hospitals, 3,750 physician practices, 40 employer sites, and 1,600 retail pharmacies. By delivering integrated clinical and financial platforms, Cerner empowers healthcare providers to streamline operations and manage revenue cycles efficiently through innovative technology. As a massive global entity, Cerner faced the complex task of evolving its legacy systems to meet modern healthcare standards. Legacy systems transformation: A large portfolio of legacy Visual Basic applications required migration to a more scalable, efficient, and future-ready platform. Interoperability challenges: There were significant gaps in seamless data exchange across clinical, financial, and enterprise systems, necessitating the adoption of advanced integration capabilities. Application modernization needs: Critical applications, including inpatient pharmacy and registration modules within the Customer’s Millennium Suite, required a structured modernization approach to enhance functionality and performance. Reliability and performance assurance: Mission-critical production applications needed strengthened operational oversight to ensure high availability, stability, and optimal performance. A massive global entity, evolving its legacy systems to meet modern healthcare standards. The interventionSolution Adroitent played a pivotal role in the architecture, design, and integration of core solutions within the Cerner ecosystem. Adroitent maintained a long-standing, high-capacity partnership with the customer to ensure the continued stability and seamless operation of their mission-critical systems. Duration of involvement: 10+ Years. Team size: 45+ specialized professionals. Methodology: Agile. Design, and development Led architecture, design, development, quality certification, integration, and support for multiple core solutions within the Customer’s Healthcare ecosystem. Modernization approach Defined target architectures for mission-critical uplift programs and successfully migrated legacy Visual Basic applications to the .NET platform that improved the scalability, performance, and maintainability. Teams also played a key role in defining the target architecture for multiple mission-critical uplift programs such as Inpatient Pharmacy and Registration from their Healthcare Millennium Suite. Interoperability & API development Designed and implemented healthcare integrations using HL7 and FHIR standards. This included building FHIR-based RESTful APIs to support both modern and legacy hybrid integration scenarios. Quality engineering Developed custom quality certification and testing tools to strengthen automated quality control. Ensured system stabilization by conducting rigorous performance and memory testing and resolved root-cause issues through crash analysis to ensure system stability. Crash analysis and performance tuning Stabilized mission-critical applications through in-depth crash analysis, performance tuning, and root-cause resolution to ensure production reliability. Agile methodology Adopted Agile practices, delivering features through structured sprint cycles to ensure timely implementation, continuous feedback, and iterative improvement. The engagement A long-standing, high-capacity partnership Duration of involvement: 10+ Years Team size: 45+ specialized professionals Methodology: Agile Continued stability and seamless operation of mission-critical systems HL7 / DICOMFHIR R4SMART on FHIR.NET PlatformMirthRhapsodyOAuth 2.0 By the numbers Enhanced scalability Seamless interoperability Improved quality & reliability Clinician-centric results By the numbers Enhanced scalability Seamless interoperability Improved quality & reliability Clinician-centric results The payoffBusiness Outcomes Enhanced scalability Successful migration to .NET improved the performance and maintainability of the customer’s critical healthcare applications. Seamless interoperability Enabled unified data flow across labs, radiology, pharmacy, and external devices via standardized FHIR and HL7 interfaces. Improved quality & reliability Automated quality control and root-cause resolution led to stabilized production environments for mission-critical apps. Clinician-centric results Modernized UIs (PowerChart) and streamlined clinical workflows allowed physicians to focus on patient care rather than the underlying technology. The stack behind itTools & technology Secure network protocolsHL7/DICOM standardsFHIR R4CDAX12 (EDI)SMART on FHIR.NET PlatformOpen EngineMirthRhapsodyCloverleafOAuth 2.0TLS/SSLToken-based exchange This engagement was delivered as part of Adroitent’s Software Engineering Services practice. Good to knowFrequently asked questions What is healthcare application modernization? Healthcare application modernization is the process of upgrading legacy clinical and administrative software — re-platforming, re-architecting or rebuilding it — to improve scalability, security, interoperability and maintainability while preserving critical functionality and data. What are HL7 and FHIR, and why do they matter? HL7 and FHIR are healthcare data-exchange standards. HL7 defines messaging for clinical and administrative data; FHIR is a modern, API-friendly standard using RESTful web services. Together they let different health systems share patient data securely and consistently. Why migrate legacy Visual Basic applications to .NET? Migrating from legacy Visual Basic to .NET improves performance, security and maintainability, unlocks modern frameworks and cloud services, and reduces the risk and cost of running unsupported technology while preserving critical business logic. What is SMART on FHIR? SMART on FHIR is an open standard that lets third-party applications securely plug into electronic health record systems using FHIR APIs and OAuth 2.0 authorization, enabling interoperable, app-based clinical tools that run across different EHR platforms. How is interoperability achieved between clinical systems? Interoperability relies on shared standards (HL7, FHIR, DICOM, X12), integration engines such as Mirth, Rhapsody or Cloverleaf, and secure APIs. These translate and route data between labs, pharmacy, radiology and enterprise systems so information flows consistently. Modernize your mission-critical systems. Migrate legacy apps and connect them with standards-based interoperability. Start a conversation Explore Software Engineering Keep reading Related customer stories Software engineering Driving digital excellence for a North American automotive leader Read story Software engineering Powering AI-driven travel experiences with DevOps and AWS Read story Software engineering End-to-end support for a North American AutoTech leader Read story More from Adroitent: all customer stories · insights & blog · adroitent.ai

Real-Time Agent Tracking System for a Global BPO | Adroitent Home/ Customer Stories/ Software Engineering Customer Story · Software Engineering Every agent, in real time: 100% workforce visibility How Adroitent built a real-time agent tracking system for a global BPO leader — live status, service-level monitoring and performance dashboards that let supervisors manage their workforce as it happens. Adroitent Case FileBPO · Customer Experience.NET Core · SignalR3 min read The inflection pointScaling support without visibility The customer is a global BPO leader in customer support, providing dedicated agents, advanced technology and customized strategies for innovative brands — scaling and optimizing customer experience through data-driven, brand-specific service solutions for a global clientele. Delivering expansive customer support services to large, innovative brands at scale Needed an effective real-time agent tracking system to boost efficiency Required tighter control over a distributed workforce of agents Service quality depended on supervisors seeing issues as they happened, not after You can’t manage a workforce you can’t see in real time. The interventionA real-time tracking system on .NET Adroitent partnered with the customer to develop a real-time agent tracking system, significantly improving supervisors’ ability to manage teams efficiently and lift overall productivity by tracking agent activity as it happens. Architecture & development Developed a scalable, efficient and secure architecture for real-time tracking Designed and built the system end to end on .NET Core with SignalR Live agent status Real-time visibility of agent activity and availability Snoozed status for agents on break, with alerts to supervisors when breaks overshoot Service level monitoring Supervisors track response times and customer wait times in real time Immediate corrective action when service levels slip Dashboards & reporting KPI dashboards: call resolution time, CSAT, first-call resolution, average handling time Custom reports aggregating agent performance, customer interactions and call quality The game changer Live data that drives live decisions Supervisors make quick, informed decisions during peak and high-demand periods Tasks assigned based on agent availability and proximity for faster response Delays reduced in fast-paced environments like customer service and technical support Resources optimally utilized across the workforce .NET CoreSignalREntity FrameworkPostgresSQL By the numbers 100% workforce visibility Optimized agent performance Improved decision-making Higher customer satisfaction By the numbers 100% workforce visibility Optimized agent performance Improved decision-making Higher customer satisfaction The payoffVisible, optimized, satisfied Enhanced agent visibility & monitoring Supervisors could track agent activities in real time, enhancing workforce visibility and monitoring by 100%. Optimized agent performance Real-time performance metrics and dashboards enabled supervisors to coach and correct in the moment, optimizing agent performance by 100%. Improved decision-making Real-time agent data enabled quick, informed decisions during peak times, with tasks assigned by availability and proximity for faster response. Increased operational efficiency Monitoring agent location, activities and status in real time ensured tasks were assigned efficiently and resources optimally utilized. Enhanced customer satisfaction Faster issue resolution and improved workforce task delegation contributed to significantly higher customer satisfaction. The stack behind itTools & technology .NET CoreSignalREntity FrameworkHTML / JavaScriptPostgresSQL This engagement was delivered as part of Adroitent’s Software Engineering Services practice. Good to knowFrequently asked questions What is a real-time agent tracking system? A real-time agent tracking system gives supervisors live visibility of workforce status — who is available, on a call, on break or idle — along with performance metrics, so teams can be managed and tasks reassigned as conditions change rather than after the fact. What is SignalR and when is it used? SignalR is a .NET library for adding real-time web functionality. It pushes updates from server to connected clients instantly, without the client having to poll — making it well suited to live dashboards, notifications, chat and status-tracking applications. What KPIs matter in contact center workforce management? Common measures include average handling time, first-call resolution rate, call resolution time, customer satisfaction (CSAT), service levels such as response and wait times, and adherence to schedules and breaks. Why is .NET Core used for enterprise applications? ​.NET Core is a cross-platform, high-performance framework with strong tooling, security and scalability. Enterprises use it for business applications and APIs that need reliable performance, straightforward integration and long-term maintainability. How does real-time monitoring improve customer satisfaction? When supervisors can see service levels slipping as it happens, they can reassign work, add capacity or coach agents immediately. Faster resolution and better task delegation reduce customer wait times and lift satisfaction. See your operation as it happens. Real-time systems that turn live data into better decisions. Start a conversation Explore Software Engineering Keep reading Related customer stories Software engineering Driving digital excellence for a North American automotive leader Read story Software engineering Powering AI-driven travel experiences with DevOps and AWS Read story Software engineering Modernization of healthcare applications in the US Read story More from Adroitent: all customer stories · insights & blog · adroitent.ai

Medical Record Documentation Platform on .NET | Adroitent Home/ Customer Stories/ Software Engineering Customer Story · Software Engineering Less paperwork, more patients: 99% accurate records How Adroitent built a medical record documentation platform for a US clinical documentation provider — easing doctors’ dictation tasks by 99% and unifying patient records across facilities. Adroitent Case FileHealthcare.NET · EHR Integration3 min read The inflection pointDocumentation burden, fragmented records The customer offers clinical documentation and document-sharing solutions, providing clinical information and electronic health record templates to customers throughout the United States. A need for error-free medical record documentation for doctors and clinicians The existing system struggled to integrate comprehensive data from various healthcare facilities Fragmented patient records and increased administrative burden on doctors A robust solution was needed to streamline clinical documentation workflow and improve record quality Every hour on paperwork is an hour away from patients. The interventionA state-of-the-art documentation platform The customer partnered with Adroitent to build a state-of-the-art medical record documentation platform, helping doctors across outpatient clinics, hospitals and ambulatory surgery centers efficiently complete patient documentation. Architecture & design In-depth design and architecture producing a user-friendly interface Made it easy for doctors to adopt and use the system efficiently Dictation & editing Streamlined clinical documentation with dictation support Advanced backend and post-dictation editing features reduced errors Data integration Seamless data integration across healthcare facilities Unified, complete patient records replacing fragmented ones EMR adoption Improved physician satisfaction with accelerated EMR adoption Documentation workflow aligned to how clinicians actually work The game changer Dictation, edited and accurate Eased doctors’ dictation tasks by 99% Advanced backend and post-dictation editing improved record quality 99% accuracy achieved in medical record documentation Seamless integrations with EHRs in hospitals and outpatient clinics MS .NETEHR IntegrationDictationAmbulatory By the numbers 99% eased dictation 99% documentation accuracy Accelerated EMR adoption Improved patient care By the numbers 99% eased dictation 99% documentation accuracy Accelerated EMR adoption Improved patient care The payoffAccurate, unified, adopted Saved doctors’ time The platform significantly reduced the time doctors spent on paperwork, allowing them to focus more on patient care — easing dictation tasks by 99%. Improved documentation accuracy Advanced backend and post-dictation editing features reduced errors and improved the quality of patient records, ensuring high accuracy in documentation. Accelerated EMR adoption The platform helped improve physician satisfaction and accelerated adoption of electronic medical records. Improved coordination & patient care Unified, complete patient records with seamless data integration across healthcare facilities improved coordination and eased patient care. Easy adoption for doctors In-depth design and architecture produced a user-friendly interface, making it easy for doctors to adapt and use the system efficiently. The stack behind itTools & technology MS .NETEHR / EMR IntegrationClinical TemplatesDictation & EditingSQL This engagement was delivered as part of Adroitent’s Software Engineering Services practice. Good to knowFrequently asked questions What is clinical documentation? Clinical documentation is the record of a patient’s care — history, examination, diagnosis, treatment and outcomes. Accurate, complete documentation supports continuity of care, billing, compliance and clinical decision-making across the care team. What is the difference between an EMR and an EHR? An EMR is the digital chart within a single practice or organization. An EHR is designed to be shared across organizations, so a patient’s record follows them between providers — supporting better coordination and a fuller clinical picture. How does dictation software reduce clinician burnout? Dictation lets clinicians speak notes rather than type them, cutting time at the keyboard. Combined with post-dictation editing and templates, it reduces after-hours paperwork — a major contributor to burnout — and returns time to patient care. Why is healthcare data integration difficult? Data lives in many systems using different formats and standards, across facilities with distinct workflows and strict privacy rules. Integrating it requires standards like HL7 and FHIR, careful mapping, and secure exchange — otherwise records stay fragmented. What makes clinicians actually adopt a new system? Adoption follows usability: a system that saves time on the first day. Interfaces that reduce clicks, fit existing workflows, integrate with the EHR the clinician already uses, and require minimal training are the ones that stick. Give clinicians their time back. Healthcare platforms engineered around the clinical workflow. Start a conversation Explore Software Engineering Keep reading Related customer stories Software engineering Driving digital excellence for a North American automotive leader Read story Software engineering Powering AI-driven travel experiences with DevOps and AWS Read story Software engineering Modernization of healthcare applications in the US Read story More from Adroitent: all customer stories · insights & blog · adroitent.ai