Adroitent
Talk to our experts

Adroitent

April 2025

Managed Resourcing Engagement Model for GCC

Gcc Offerings, GCC Solutions /

Managed Resourcing for a Global Consulting Firm's GCC | Adroitent Home/ Customer Stories/ GCC Solutions Customer Story · GCC Solutions Talent on demand: managed resourcing that scales How Adroitent’s Managed Resourcing approach under the AgileSourcing engagement model gave an international management and technology consulting firm the talent depth to scale its global operations within its GCC. Adroitent Case FileConsultingGCC · AgileSourcing3 min read The inflection pointGrowth outpaced hiring The customer sought a technology partner capable of supporting their global expansion plans by providing a pool of skilled professionals across a range of technologies to serve their own clients. Significant obstacles scaling talent acquisition to keep pace with aggressive growth objectives Need for skilled professionals across a wide range of technologies Pressure to support global expansion without losing delivery quality Requirement for cost-effective, flexible resource engagement Growth stalls when talent can’t keep pace. The interventionManaged resourcing via AgileSourcing Adroitent delivered a comprehensive managed resourcing solution through the AgileSourcing Solution Framework — the AgileSourcing Model plus its Solution Enablers — addressing all of the customer’s resource needs. Sourcing & recruiting Sourced and recruited top-tier talent across diverse skill sets and technologies Access to a broad spectrum of highly skilled professionals Contract & payroll management Seamless contract administration and efficient payroll processing Comprehensive benefits management for every resource Ramp-up & ramp-down Proactive handling of resource ramp-up and ramp-down cycles Business agility as project demand shifts Attrition & stability KPI-driven resource management for workforce stability A responsive, high-performing talent pool The model AgileSourcing — talent that flexes with demand On-demand access to highly skilled IT professionals Diverse technology coverage across the customer’s delivery needs Streamlined contract, payroll and benefits administration Proactive ramp-up and ramp-down aligned to project cycles Talent PoolContract MgmtPayrollKPI GovernanceGCC By the numbers Diverse skilled talent pool Agility to adapt Supported business growth Improved operational efficiency By the numbers Diverse skilled talent pool Agility to adapt Supported business growth Improved operational efficiency The payoffScale, agility, cost savings Access to a diverse, skilled talent pool A broad spectrum of highly skilled professionals fostered innovation, enhanced global operational capabilities and helped the customer gain a competitive edge. Streamlined contract & resource management Seamless contract administration, efficient payroll processing, comprehensive benefits management and proactive ramp-up/ramp-down cycles ensured business agility. Agility to adapt to market conditions A responsive, high-performing talent pool let the customer respond swiftly to evolving market demands and capitalize on emerging opportunities. Supported business growth & expansion A scalable engagement model supported the customer’s strategic growth initiatives. Improved operational efficiency Streamlined operations and service delivery improved efficiency and optimized cost savings across the GCC. The stack behind itTools & technology AgileSourcing FrameworkTalent AcquisitionContract ManagementPayroll & BenefitsKPI Dashboards This engagement was delivered as part of Adroitent’s Global Capability Center (GCC) Solutions practice. Good to knowFrequently asked questions What is managed resourcing? Managed resourcing is an engagement model where a partner sources, hires and administers skilled professionals on your behalf — handling recruitment, contracts, payroll and workforce scaling — so you get the right talent without carrying the full hiring and admin overhead. How does managed resourcing differ from staff augmentation? Staff augmentation adds individual contractors to your team for specific gaps. Managed resourcing goes further: the partner also owns sourcing pipelines, contract and payroll administration, attrition management and ramp-up/ramp-down cycles as an ongoing, governed service. What is ramp-up and ramp-down in IT resourcing? Ramp-up is scaling a team up as project demand grows; ramp-down is releasing resources as it declines. Proactively managing both keeps costs aligned to actual need and avoids both delivery bottlenecks and idle bench capacity. How do GCCs solve talent acquisition challenges? A Global Capability Center gives enterprises direct access to large offshore talent pools with specialized skills. Paired with a resourcing partner, it shortens hiring cycles, broadens technology coverage and provides a scalable, cost-effective way to grow delivery capacity. How is workforce attrition managed in an outsourced model? Through KPI-driven resource management: tracking engagement and performance, planning succession and backfills, maintaining a ready talent pipeline, and investing in career paths — so delivery continuity holds even when individuals move on. By the numbers Diverse skilled talent pool Agility to adapt Supported business growth Improved operational efficiency The payoffScale, agility, cost savings Access to a diverse, skilled talent pool A broad spectrum of highly skilled professionals fostered innovation, enhanced global operational capabilities and helped the customer gain a competitive edge. Streamlined contract & resource management Seamless contract administration, efficient payroll processing, comprehensive benefits management and proactive ramp-up/ramp-down cycles ensured business agility. Agility to adapt to market conditions A responsive, high-performing talent pool let the customer respond swiftly to evolving market demands and capitalize on emerging opportunities. Supported business growth & expansion A scalable engagement model supported the customer’s strategic growth initiatives. Improved operational efficiency Streamlined operations and service delivery improved efficiency and optimized cost savings across the GCC. The stack behind itTools & technology AgileSourcing FrameworkTalent AcquisitionContract ManagementPayroll & BenefitsKPI Dashboards This engagement was delivered as part of Adroitent’s Global Capability Center (GCC) Solutions practice. Good to knowFrequently asked questions What is managed resourcing? Managed resourcing is an engagement model where a partner sources, hires and administers skilled professionals on your behalf — handling recruitment, contracts, payroll and workforce scaling — so you get the right talent without carrying the full hiring and admin overhead. How does managed resourcing differ from staff augmentation? Staff augmentation adds individual contractors to your team for specific gaps. Managed resourcing goes further: the partner also owns sourcing pipelines, contract and payroll administration, attrition management and ramp-up/ramp-down cycles as an ongoing, governed service. What is ramp-up and ramp-down in IT resourcing? Ramp-up is scaling a team up as project demand grows; ramp-down is releasing resources as it declines. Proactively managing both keeps costs aligned to actual need and avoids both delivery bottlenecks and idle bench capacity. How do GCCs solve talent acquisition challenges? A Global Capability Center gives enterprises direct access to large offshore talent pools with specialized skills. Paired with a resourcing partner, it

Managed Resourcing Engagement Model for GCC Read More »

Global business professionals networking and shaking hands in a modern office setting, with a digital world map and global connection network overlay symbolizing international collaboration and digital transformation.

Project Outsourcing Engagement model for a GCC

Gcc Offerings, GCC Solutions /

Project Outsourcing for a Global Information Provider | Adroitent Home/ Customer Stories/ GCC Solutions Customer Story · GCC Solutions A decade of delivery: project outsourcing that compounds How Adroitent’s project outsourcing model gave a global professional information services provider end-to-end application delivery — development, QA, CMS enhancements and support — across a decade-long GCC engagement. Adroitent Case FileInformation ServicesGCC · CMS · Full Stack3 min read The inflection pointA gap in full-scale support The customer is a global provider of professional information, software and services for healthcare, tax and accounting, governance, risk and compliance, legal, regulatory and ESG sectors — serving customers in over 180 countries with around 21,400 employees. A critical gap in establishing full-scale support for ongoing and new initiatives during global expansion Need for comprehensive support across the entire application lifecycle Requirement for high-quality development, QA, CMS enhancements and application support Delivery had to scale without compromising quality or continuity Global expansion needs delivery that scales with it. The interventionEnd-to-end project outsourcing After a comprehensive assessment of business requirements, Adroitent deployed a multidisciplinary team of skilled professionals across a broad technology range, taking ownership from visioning through to production. Multidisciplinary team .NET and Java full stack, iOS, Android, Hybrid (Xamarin), C++ and VC++ Leading CMS platforms including Sitecore, Kentico and Drupal Knowledge acquisition A comprehensive knowledge-acquisition process across the application landscape Deep understanding and full documentation of every application Vision to production Involvement across the project lifecycle — visioning, requirements gathering, development Full-scale deployment into production Enhance & build new Existing applications enhanced over time New applications developed from the ground up The engagement A decade of seamless execution An engagement now spanning over a decade Consistently delivered seamless execution and scalability Ongoing support for the customer’s global digital initiatives Delivered entirely within the customer’s Global Capability Center SitecoreKenticoDrupal.NETJavaXamarin By the numbers 90% higher user engagement Increased monetization Low resource attrition Quicker ROI By the numbers 90% higher user engagement Increased monetization Low resource attrition Quicker ROI The payoffEngagement up, ROI faster Enhanced user engagement Improved user interaction by 90% through personalized bookmarking and enriched content within CMS platforms. Increased monetization Enabled multichannel commerce and flexible purchasing options, expanding revenue opportunities. Low resource attrition Maintained workforce stability with KPI-driven resource management across projects. Enhanced brand visibility Personalized experiences and curated content significantly boosted brand recognition and market presence. Optimized user experience Delivered a seamless, unified user experience across platforms, enhancing customer satisfaction. Quicker ROI Accelerated feature rollouts and operational efficiency led to a quicker return on investment. The stack behind itTools & technology .NET Full StackJava Full StackiOS / AndroidXamarinC++ / VC++SitecoreKenticoDrupal This engagement was delivered as part of Adroitent’s Global Capability Center (GCC) Solutions practice. Good to knowFrequently asked questions What is project outsourcing? Project outsourcing is engaging an external partner to own delivery of a defined project end to end — from requirements and design through development, testing and deployment — with accountability for outcomes rather than just supplying people. How does project outsourcing differ from staff augmentation? Staff augmentation adds skilled individuals to your team, and you manage them. In project outsourcing, the partner owns the scope, team, process and delivery outcome, taking responsibility for timelines, quality and results. What does full-lifecycle application delivery include? It spans visioning and requirements gathering, architecture and design, development, quality assurance, deployment to production, and ongoing enhancement and support — one partner accountable across every stage. Why do enterprises use CMS platforms like Sitecore, Kentico or Drupal? Enterprise CMS platforms let organizations manage large volumes of content across channels, personalize experiences, and integrate commerce and marketing tools — improving engagement, brand consistency and monetization at scale. How do you keep quality consistent in a long-term outsourced engagement? Through structured knowledge acquisition and documentation, defined delivery processes and QA, KPI-driven resource management to limit attrition, and continuous collaboration — so context is retained and delivery stays consistent over years. Outsource delivery, not accountability. End-to-end project ownership from vision to production. Start a conversation Explore GCC Solutions More from Adroitent: all customer stories · insights & blog · adroitent.ai

Project Outsourcing Engagement model for a GCC Read More »

A business professional holding a glowing digital globe in front of a modern glass building at sunset, symbolizing Adroitent as the preferred GCC partner for multinational corporations.

Adroitent : The Preferred GCC Partner for Multinational Corporations

Articles /

Adroitent | Preferred GCC Partner for Global Enterprises Home/ Blog/ Adroitent: the preferred GCC partner for multinational corporations Insights · GCC Adroitent: the preferred GCC partner for multinational corporations GCCs have evolved beyond traditional outsourcing into strategic innovation hubs. Adroitent helps MNCs establish, manage, and scale future-ready Global Capability Centers through its exclusive AgileSourcing Solution Framework. Adroitent InsightsGCCAgileSourcing9 min read Key takeaways Adroitent is a GCC-focused organization that helps MNCs establish, manage, and scale Global Capability Centers as innovation hubs. Its exclusive AgileSourcing Solution Framework combines an engagement model with technology solution enablers. The four engagement methods are Managed Resourcing, Project Outsourcing, Shared Services, and a Competence-driven Technology/Practice Center. Adroitent is SEI CMMI Level 3, ISO 9001, and ISO 27001 certified, with dedicated Centers of Excellence for AI, Cloud, and SaaS. IntroductionGCCs have evolved into strategic innovation hubs The relationship between IT services providers and Global Capability Centers (GCCs) of MNCs has evolved beyond traditional outsourcing into a strategic partnership model. Today, GCCs are strategic hubs that drive innovation and deliver operational excellence, accelerating enterprises’ digital transformation. Today’s enterprises and MNCs need a trusted and experienced GCC partner to seamlessly establish, manage, and scale a GCC and, at the same time, should align with their business objectives. The partnerAdroitent as a GCC-focused organization Adroitent is a leading GCC-focused organization that enables MNCs and enterprises to accelerate digital transformation, optimize costs with a global talent pool and established centers of excellence (CoEs) for latest technologies. Adroitent exclusive AgileSourcing solution framework and customer-centric GCC solutions enable enterprises to expand their global operations with enhanced operational efficiency while fostering innovation with digital technology enablement. With our deep expertise in establishing and empowering enterprises to leap frog beyond the early stages and ensure value creation from the initial phases. Our digital-first approach, AI-driven solutions and innovation CoE across technologies, we enable organizations to make their GCC a strategic innovation power house. With flexible models, global talent pool, and proven AgileSourcing solution framework execution, we ensure that you stay ahead of the curve. Adroitent’s expertise spans latest technologies including AI, ML, RPA, etc., shared services enablement, business processes optimization, effective risk management, and AI-enabled talent augmentation, thus helping enterprises foster innovation, operational efficiency, and cross-cultural collaboration within their GCCs. We ensure that your GCC is not just an extension of your business but a center of excellence (CoE) for technology and talent empowering your business transformation. By partnering with a GCC-focused company like Adroitent, MNCs can quickly establish new GCCs and also manage their existing GCCs while leveraging specialized global talent pool, cutting-edge technologies, and market insights with underlying thought leadership. Adroitent acts as a business growth accelerator and as an innovation center of excellence (CoE) hub for MNCs and delivers many benefits. According to McKinsey’s latest podcast, Global Capability Centers (GCCs) are rapidly evolving beyond their traditional roles as execution centers, becoming increasingly important as enterprise innovation hubs. This shift is underpinned by the ability of GCCs to attract high-caliber talent, foster visionary leadership, and create a culture of innovation. Leaders are steering GCCs to align global strategies with localized agility, ensuring operational excellence and a unified organizational vision. As strategic hubs, GCCs are playing a pivotal role in enabling enterprises to scale, innovate, and achieve global goals. The frameworkExclusive AgileSourcing Solution Framework for GCC — ideated by Adroitent leadership AgileSourcing Solution Framework consists of AgileSourcing Engagement Model and AgileSourcing Solution Enablers. Adroitent delivers a full suite of GCC solutions built on a robust AgileSourcing solution framework with customer-focused engagement models and technology enablers. AgileSourcing Engagement Model Our customer-centric engagement model ensures dedicated and professionally managed GCC teams with four key engagement methods: Managed Resourcing: On-demand access to highly skilled IT professionals. Project Outsourcing: End-to-end delivery of IT and business projects. Shared Services: Optimized, scalable solutions for operational support. Competence-driven Technology/Practice Center: Dedicated CoEs for AI, Cloud, and SaaS. AgileSourcing Solution Enablers To enhance the efficiency and security of GCCs, Adroitent provides: Quality Management System: SEI CMMI Level 3, and ISO 9001 certifications. Information Security: Compliance with ISO 27001. Talent Management: AI-enabled Talent Management Platform (AATMa) and Absence Management Solution (AAPTA). Performance Dashboards: Real-time tracking for productivity and KPIs. Devailey: AI-assisted SDLC support for developers. Associate Management Platform: Powered by SuccessFactors HCM for talent engagement. The offeringsAdroitent comprehensive service offerings Our end-to-end GCC solutions empower MNCs to drive innovation, reduce costs, and enhance operational efficiency across diverse business functions. Advanced Technology Solutions Software Product Engineering AI Solutions SaaS & ERP Implementations Digital Transformation and Cloud Solutions Business Intelligence Infrastructure & Management Solutions GCC Solutions Software Product Engineering Product Engineering Product Re-engineering DevOps CI/CD Software Quality Engineering Integration Services Support & Sustenance AI Solutions AI-Preparedness Center of Excellence (CoE) – Dataworks LLM Model Training & Fine-Tuning AI AgentWorks AssureWorks SaaS & ERP Implementations CMS- Sitecore & Kentico ERP- SAP, Oracle, Microsoft RPA UiPath ServiceNow Cloud Solutions Site Reliability Engineering Cloud Architecture & Transformation Cloud Optimization & Migration Services Cybersecurity Cloud Integration Services Business Intelligence & Automation AI-powered Business Intelligence Solutions Intelligent Automation Independent Quality Engineering Infrastructure & Management Solutions Infrastructure & Managed Services GCC Setup & Management AI-based Talent Management Vendor Management Solutions GCC Establishment & Management Network & Infrastructure Setup Talent Sourcing & Augmentation Shared Services Compliance & Cybersecurity Build-Operate-Transfer (BOT) Model Your GCC is not just an extension of your business, but a center of excellence for technology and talent. Why AdroitentWhy choose Adroitent as your preferred GCC partner? Proven thought leadership: Deep expertise in establishing and managing GCCs for Fortune 500 companies. Global accreditations: SEI CMMI Level 3, ISO 9001, and ISO 27001-certified processes for quality and security. Exclusive AgileSourcing solution framework for GCC: A unique framework designed for GCC optimization. Accelerated Time-to-Market: Agile & DevOps-driven software development & product delivery, and Centers of Excellence (CoEs): Dedicated AI, Cloud, and SaaS innovation hubs. Innovation & digital transformation: Our solutions around AI, GenAI, Cloud, SaaS & ERP, and BI empowers enterprises’ business transformations. AI-driven operational efficiency: Our GCC-exclusive AI automation of business

Adroitent : The Preferred GCC Partner for Multinational Corporations Read More »

ERP Implementation for a Railroad Company

SaaS and ERP /

ERP Implementation for a Leading Short Line Railroad Company in the US Enhanced Data Accuracy, Improved Operational Efficiency, and Delivered Significant Cost Savings. About the Customer  The customer is a prominent American short line railroad holding company that owns and maintains an interest in many railroads. They operate across North America and owns or leases over 100 freight railroads, employing 4,000+ employees and serving 2,000+ customers over a vast network of 13,000 track miles.  Key Business Outcomes Enhanced freight safety & audit tracking Improved data accuracy & operational efficiency Delivered significant cost savings Customer Business Challenge  The customer’s freight operations were hindered by their legacy systems and outdated processes that lacked real-time data visibility and operational efficiency. Some of their key challenges were:  Lack of data synchronization of freight information across regions Absence of derail data management and audit tracking mechanisms Inefficient implementation of the derail information systems Improper monitoring and verification of engine checks and maintenance Frequent incidents of missing data entry by mechanics, leading to derailments involving costly repairs Inefficient automation of inventory management system and safety audit systems Ineffective defect management system resulting in operational risks and increased costs    Solution Delivered by Adroitent  Adroitent partnered with the customer to modernize their freight operations by implementing an end-to-end ERP solution integrated with Microsoft Dynamics 365 (MD365), Power Apps, and Power Automate.    Main components of the solution:  ERP implementation: A robust ERP framework was designed and implemented specifically for freight data management, derail application completion, and audit tracking.  Created workflows with Power Apps & Power Automate: Automated workflows were created to conduct daily route and region-wise safety audits to ensure various derailment incidents were minimized.   Defect & Repair Tracking: A defect management solution was enabled via Power Apps, ensuring real-time visibility of engine checks, missed updates, and defects leading to faster repairs and ensured cost savings.  An Overview of the Project Activities 1. End-to-End ERP implementation using Microsoft Dynamics 365 (MD365): Adroitent’s team undertook a full-cycle ERP implementation, starting from business process analysis to system deployment. Requirement gathering and gap analysis. Customization of modules to meet the unique operational needs of freight and railroad management. Configuration of business workflows in alignment with the customer’s processes ensuring data security, compliance, and operational  2. Feature-wise testing and validation of business workflows: A structured testing strategy was adopted by the Quality assurance team to ensure robust functionality. Conducted detailed feature-wise testing of ERP modules. Validated key business workflows like freight management, derail data capture management, and engine maintenance tracking. Conducted integration testing to ensure smooth interoperability with other business systems. Performed regression testing and user acceptance testing (UAT) prior to production rollout. 3. Comprehensive data integration across regions: Teams handled the data silos across the customer’s multiple regions. Data migration and cleansing from legacy systems. Synchronized real-time data of freight information across different operational regions. Standardized data formats to improve data accuracy and visibility and ensured smooth data flow between the ERP system and external applications. 4. Power automate implementation for freight safety audits: To ensure daily freight safety checks and compliance, Adroitent leveraged Power Automate. Designed and deployed automated workflows using Microsoft Power Automate. Enabled automatic audit tracking for daily freight inspections and derail safety checks. Integrated audit data with the ERP system for real-time visibility and correction 5. Derail information system implementation & integration: The team successfully developed and implemented a derail data management system within the ERP framework. Enabled real-time tracking and logging of derail events. Integrated the derail information system with freight operations, audit workflows, and maintenance logs. Provided data-driven insights to reduce derail risks and improve freight safety. 6. Post-implementation support and optimization: The Adroitent team was involved with the post-implementation support and optimization to ensure the sustainability and continuous improvement of the solution. Enabled support during the initial go-live phase. Performed system monitoring, incident resolution, and performance tuning. Conducted periodic assessments and recommendations for functional and technical enhancements. Ensured knowledge transfer and conducted user training sessions. 7. Agile implementation approach: The project followed the Agile delivery model to ensure flexibility and faster delivery. Implemented two-week sprint cycles to drive continuous progress. Enabled monthly working model releases with incremental delivery of features. Conducted regular stakeholder reviews and feedback loops that ensured alignment with customer expectations. Adopted scrum methodology to promote cross-functional collaboration and faster issue resolution. Technology Stack Leveraged The technology stack included Microsoft Dynamics 365 ERP, Power Apps, Power Automate, Azure, Jira, Azure DevOps, and Visual Studio. Microsoft Dynamics 365 ERP – Core ERP platform for operational workflows Power Apps & Power Automate – Cloud flow Process automation Azure Cloud Platform – Infrastructure hosting, scalability, and security Jira – Agile project management and sprint tracking Azure DevOps Visual Studio – Development environment along with Source control, DevOps CI/CD pipelines, and release management Business Outcomes Uniform sync of freight data across regions: The ERP solution enabled uniform synchronization of freight data for the customer across different regions, reducing communication gaps and operational delays enabling significant cost savings. Enhanced freight safety & audit tracking: Daily audits and digital tracking of derail information helped the customer to proactively manage risks and avoid derailment incidents. Improved data accuracy & operational efficiency: Mechanics were empowered to log missed data in real-time, reducing operational mishaps and minimizing repair costs. Delivered significant cost savings: With real-time defect tracking and audit implementation, the customer successfully avoided unnecessary repairs and costs associated with misinformation and operational risks, thus saving significant costs.

ERP Implementation for a Railroad Company Read More »

DROIT buddy

🟢 Online