Adroitent

Menu

May 2025

A lawyer in a black suit reviewing documents at a wooden desk, with a gavel, legal scale, and clipboard in front of him in an office setting.

Quality Engineering Team Transformed Legal Management for a Leading US Financial Software Provider

QACoE, Software Engineering /

Quality Engineering Team Transformed Legal Management for a Leading US Financial Software Provider https://adroitent.ai/wp-content/uploads/2025/05/Legal_Platform_Modernization.mp4 About the Customer Our customer is a prominent provider of financial and practice management software and has been empowering law firms for over four decades. They develop software for mid-sized law firms that enhances workflow efficiency and maximizes financial performance. Business Challenge The client operated on a legacy legal management platform that, while functional, faced several critical limitations in a fast-evolving digital environment. To remain competitive and deliver greater value to their customers, modernization became imperative. Key Challenges: Outdated user experience: The existing interface, though operational, did not align with modern UX standards. This resulted in reduced user satisfaction and a weakened competitive market position. Inflexible architecture: The legacy system’s architecture hindered rapid deployment of new features and third-party integrations, which were increasingly demanded by users. Scalability and performance issues: As the client’s business expanded and data volumes surged, the platform struggled to deliver consistent performance, impacting user experience and operational reliability. High operational costs: Maintaining legacy infrastructure led to escalating expenses and inefficient, time-consuming operations, limiting the client’s agility and cost-effectiveness. Modernization Validation: The need for an independent quality assurance team to perform a thorough validation of the modernization effort. Adroitent’s Solution Adroitent collaborated closely with the customer to provide end-to-end Quality Engineering Services, ensuring the new platform met all functional and performance benchmarks. This seamless transition from a legacy system to a modern, user-friendly legal platform not only enhanced the user experience but also reinforced the customer’s competitive edge. Leveraging a rigorous testing methodology, strategic automation, and a collaborative delivery approach, we ensured the platform maintained the reliability their users depended on while elevating overall performance and usability. Testing Process Overview User story grooming: Worked closely with stakeholders to refine and prioritize user stories. Test case development: Developed detailed test cases based on acceptance criteria and created reusable components for efficient maintenance. Test execution: Conducted comprehensive testing cycles, including UI, functional, and regression tests. Automated repetitive smoke and regression test scenarios helped reduce testing cycle time between releases. Teams generated consistent test results with detailed reporting. Defect logging: Recorded bugs in Jira, providing clear visibility and traceability throughout the process. Re-testing: Validated fixes and performed regression testing to confirm issue resolution. Automation: Utilized TestComplete automation tool to automate repetitive test cases, enhancing efficiency and coverage. Testing coverage: The QA team was engaged in executing Functional, UI, Smoke, Regression, and User Acceptance Testing (UAT). Agile methodology: Adopted the Scrum model to facilitate iterative development and continuous feedback. Technologies Leveraged: js for building dynamic user interfaces Jira for efficient project and issue tracking TestComplete for robust test automation Business Outcomes Modernized platform: With dedicated teamwork and an emphasis on quality, we enabled the customer to modernize their legal management platform, aligning it with the dynamic requirements of today’s law firms. Enhanced quality: Delivered a high-quality, user-friendly modernized application that met all functional requirements across all application modules, resulting in increased customer satisfaction. Cost efficiency: Automation and streamlined processes led to reduced testing cycles and operational costs. Law firm reported increased and faster onboarding time with the new intuitive interface. Their Client satisfaction scores also increased with the new modernized platform. Reusable test assets: The repository of automated test scripts and documentation, facilitated easy maintenance and scalability. It also reduced testing cycle time by 65% through automation and decreased defect leakage to production significantly.

Quality Engineering Team Transformed Legal Management for a Leading US Financial Software Provider Read More »

Blog header image from Adroitent featuring a digital cloud icon with interconnected nodes and upward/downward arrows, alongside the title: 'The Cloud Advantage: How Is It Reshaping Enterprises’ Business Operations in 2025?

The Cloud Advantage: How Is It Reshaping Enterprises’ Business Operations in 2025?

Articles /

Table of Contents Introduction What are the different types of Cloud Computing Models? What is the Cloud advantage for digital enterprises in 2025? How is Cloud Reshaping Digital Enterprises in 2025? What are the top Cloud solutions for enterprises to look in 2025? Conclusion. Adroitent’s Cloud Capabilities. Why choose Adroitent for your Cloud Solutions?. Introduction In 2025, cloud computing is no longer seen as a mere technological shift but has become the cornerstone of digital transformation for enterprises. Cloud computing is a key enabler of digital transformation, allowing organizations to modernize operations, accelerate innovation, and scale with ease. It offers the infrastructure, platforms, and services essential for enhancing and optimizing business processes. By adopting cloud solutions, enterprises can streamline operations, increase agility, and significantly reduce costs. Various cloud service models are available, each offering unique capabilities that help reshape and improve how businesses function. What are the different types of Cloud Computing Models? Infrastructure as a Service (IaaS): This model provides virtualized computing resources on-demand such as servers, storage, and networking. It allows businesses to scale their infrastructure on demand on a pay-as-you-go basis that is cost-effective. Businesses can maintain access to data and applications during outages or disasters, while also having the flexibility to scale computing resources up or down based on demand. Platform as a Service (PaaS): This is an effective cloud computing model that allows development teams to build, test, deploy, and scale applications without managing the underlying infrastructure. This model streamlines application development and deployment and is considered cost-effective. In this model, a third-party provider delivers hardware and software tools to businesses. Software as a Service (SaaS): This is a cloud-based model that allows users to access applications over the internet with a subscription-based services model. In this method, customers pay to access and use cloud-hosted software over the internet rather than purchasing it that ensures cost effective for businesses. What is the Cloud Advantage for digital enterprises in 2025 Let us know some of the important cloud advantages for enterprises and what leading research analyst say: According to Gartner projections, the end-user cloud spending is set to increase 21.5% globally to $723 billion in 2025. The cloud market will reach nearly $600 billion in 2025, the analyst firm said. Gartner expects 90% of organizations to have hybrid cloud deployments by 2027. Gartner predicts that 90% of organizations will adopt a hybrid cloud approach through 2027, and the most urgent GenAIchallenge necessary to address over the next year will be data synchronization across the hybrid cloud environment.” According to a Statista report, “The worldwide public cloud computiang market continues to grow and is expected to reach an estimated 723.42 billion U.S. dollars in 2025. This encompasses business processes, platform, infrastructure, software, management, security, and advertising services delivered by public cloud services.” According to another latest 2025 CIODIVE report, Cloud-based applications and software services continue to be the largest spending segment in their analysis report. Spending on SaaS applications will approach $300 billion in 2025, up from just over $250 billion in 2024. Infrastructure and platform services, the second and third largest segments, are the fastest-growing markets with expected year-over-year spending increases of 25% and 22% respectively. These latest reports showcase the increasing cloud adoption and the related cloud advantage for enterprises. Now, let us know the important cloud benefits for enterprises.   Faster deployments: Cloud-native applications can be deployed and updated faster than on-premise solutions. Collaboration and communication: Cloud-based collaboration tools facilitate seamless communication and teamwork, regardless of location.   Automation and cost optimization: Cloud-based technologies enable the automation of repetitive tasks, enabling optimization of business processes and reducing overall costs.     Faster innovation: Cloud platforms provide access to cutting-edge technologies, such as AI and machine learning, which help accelerate enterprises’ innovation.   Real-time analytics: Edge computing helps enterprises to process data closer to users, reducing latency and improving the real-time analytics. Advanced security: Cloud providers invest heavily in security and many cloud solutions offer advanced security features and compliance. Cloud storage protects against data breaches, ransomware, and cyber threats. Optimized IT spending: Reduces the overall IT overhead with less manual effort needed for server and infrastructure management. This reduction in IT overhead results in optimized IT spending. Data-driven decision-making: Various Cloud-based analytics and AI tools provide businesses with deeper insights into their data, leading to more informed decisions. Improves business agility: The Cloud provides on-demand scaling that enables businesses to either increase or decrease IT resources need-based which improves business agility. According to leading analysts, as today’s enterprises modernize data operations and adopt cloud-based GenAI tools, hybrid cloud ecosystems that integrate on-premise systems with infrastructure are bound to grow in the forthcoming years. Thus, Cloud platforms enable businesses to quickly adapt to changing market conditions and scale their business operations accelerating digital transformation.   How Cloud is Reshaping Digital Enterprises in 2025 Digital enterprises typically imply enterprises and businesses that heavily rely on technology and data, which makes the cloud’s influence critically profound for them. According to a leading   global technology market analyst firm with a distinct channel focus it said, its cloud services spending report states that cloud spending to grow 19% in 2025. Amazon Web Services (AWS) maintained its leadership position in the global cloud market in Q4 2024, securing a 33% market share and achieving 19% year-on-year revenue growth. Microsoft Azure remained the second-largest cloud provider in Q4 2024, with a 20% share and impressive annual growth of 31%. Microsoft reported that Azure’s growth included a 13% contribution from AI services, which grew 157% year on year. Google Cloud, the third largest cloud provider, retained an 11% market share and reported strong 32% year-on-year growth. As of 31 December 2024, Google Cloud’s revenue backlog grew to US$93.2 billion, up from US$86.8 billion in Q3. According to the latest update to the International Data Corporation (IDC) Worldwide Software and Public Cloud Services Spending Guide, “Worldwide spending on public cloud services is forecast to reach $805 billion in 2024 and double in size by 2028.” “Cloud

The Cloud Advantage: How Is It Reshaping Enterprises’ Business Operations in 2025? Read More »

Businessman holding a digital tablet with floating holographic icons representing enterprise resource planning (ERP), automation, workflow management, and service operations.

ServiceNow ITSM Quality Assurance services enabled a leading global management

SaaS and ERP /

ServiceNow ITSM Quality Assurance services enabled a leading global technology consulting firm to improve operational efficiency, and gain a competitive advantage About the Customer The customer is a globally recognized management and technology consulting firm, delivering innovative solutions across digital operations, infrastructure modernization, data management, application transformation, and multi-cloud acceleration. With a diverse, international client base, the customer is known for its commitment to technological innovation and operational excellence. Customer’s Business Challenge As the customer expanded their digital operations, they encountered increasing complexity in managing and validating their ServiceNow IT Service Management (ITSM) platform. The absence of a structured and robust Quality Assurance (QA) framework led to significant challenges, introducing risks to service reliability and adversely affecting the overall customer experience. Some of the Key Challenges Identified were: Absence of a streamlined process to validate critical workflows such as Incident Management, Change Management, and Problem Management Elevated risk of service delays due to insufficient validation mechanisms Reduced agility in responding to service requests and managing incidents Inconsistent quality assurance practices negatively affected customer satisfaction With a strong international presence, the customer served its clients across various industries by delivering innovative solutions but lacked proper quality assurance practices for their ServicesNow ITSM implementation. Solution Delivered by Adroitent Adroitent partnered with the customer to design and implement a comprehensive Quality Assurance framework for their ServiceNow ITSM deployment. The Adroitent QA team played a critical role in validating and verifying the quality, reliability, and performance of the ServiceNow ITSM modules, ensuring alignment with defined business requirements Key Solution Components End-to-end QA services: Implemented a comprehensive QA framework covering functional testing, integration testing, and regression testing for effective validation of business rules. Developed test scenarios and reusable test cases aligned with ServiceNow workflows. Established a foundation for automation by developing robust and scalable Quality Assurance scripts and assets Provided QA best practices, documentation, and post-implementation support to ensure consistency, traceability, and agility in handling new updates and new configurations. Adopted agile methodology with 2 week sprints cycles enabling faster and quality releases Verification of ITSM functionalities: Tested and validated the core ITSM modules, including Incident Management, Change Management, Problem Management, and Service Request Management, Service Catalogue Management, and Knowledge Management to ensure each module operated as per defined business requirements Technology Stack Leveraged ServiceNow ITSM Test Management 2.0 integrated with Agile Development, Azure DevOps (for DevOps integration and release coordination) Postman/REST (for testing integrations and APIs). Business Outcomes Increased efficiency and reliability: Achieved faster incident response times through the use of pre-validated workflows and comprehensive automated test coverage. Enhanced agility: Accelerated the deployment of ServiceNow updates and customizations by minimizing QA-related delays. Improved customer satisfaction: Delivered a seamless and consistent user experience for both internal stakeholders and external consumers of ITSM services. Strengthened competitive advantage: With stabilized ITSM operations, the customer confidently scaled support and service delivery, consistently meeting enterprise SLAs and surpassing customer expectations.

ServiceNow ITSM Quality Assurance services enabled a leading global management Read More »

Shared Services Engagement Model for GCCs

GCC Solutions /

Shared Services Helped Global Enterprises Scale Efficiently and Accelerate Time-to-Market within the GCC. https://adroitent.ai/wp-content/uploads/2025/05/Shared_Services_Video.mp4 About the Customers Adroitent collaborated with several global enterprises across diverse industries—such as healthcare, financial services, and banking—to implement a Shared Services model within their Global Capability Centers (GCCs) These organizations required cost-effective, flexible, and scalable resource engagement models designed to meet their dynamic project requirements while ensuring operational continuity, strict confidentiality, and delivering consistently high-quality outcomes. Business Need of Customers Amid rising operational costs, evolving business demands, and increasing delivery complexities, enterprises required a reliable partner to: Provide part-time and shared resources tailored to project-specific needs. Optimize costs while maintaining expertise, service continuity, and delivery excellence. Facilitate seamless collaboration across diverse domains and technology ecosystems. Uphold data security and confidentiality within a shared services environment. Global enterprises selected Adroitent for its proven GCC delivery model, AgileSourcing Model of resource management, and strong operational governance—providing scalable, secure support tailored to evolving business needs. Shared Services Enabled by Adroitent Adroitent established a Shared Services Hub to deliver cross-functional and multi-technology expertise across projects/customers through a well-governed and secure shared services engagement model that included: Due diligence & requirements analysis: A proper assessment of each customer’s requirement, application, and workflow needs. Tailored resource allocation: Align skilled professionals for both full-time and fractional, based on specific delivery needs. Multi-client engagement model: Enable a structured resource mapping across clients while ensuring SLA compliance and knowledge retention. The shared services were supported through: Knowledge management portal: A shared repository capturing reusable assets, best practices, and onboarding artifacts. Data privacy & infrastructure security: Establish secure environments and enforce NDAs to protect customer IP. Agile & cross-project flexibility: Resources were able to seamlessly shift between projects, enabling optimal utilization and on-time delivery Type of Resources Deployed Adroitent deployed skilled professionals across a broad range of technologies, delivering specialized expertise tailored to each engagement. To name a few : : Test Leads – Design test strategies and ensure effective QA across project lifecycle Architects & Technical Consultants – Design roadmaps to build scalable solutions Business Analysts – Drive requirement analysis and functional documentation Scrum Masters – Lead Agile sprints, and track delivery milestones Automation Engineers – Implement test automation frameworks Database Administrators (SQL) – Manage performance tuning and security SAP SuccessFactors Consultants – Deliver HR tech configuration and support Key Business Outcomes Optimized resource utilization: Enabled effective resource sharing model across multiple projects / customers. Increased agility & delivery velocity: Agile-led execution and shared knowledge base improved sprint success rates. Accelerated time-to-market: Manual intervention reduced via automation to ensure faster feature rollouts and deployments. Operational efficiency: Shared services model ensured streamlined collaboration and better ROI per resource Accelerate innovation: Adroitent enabled multiple enterprises to optimize operations, manage complex project deliveries, and drive accelerated innovation. This Shared Services model continue to deliver strategic value through efficient resource management empowering digital agility to global enterprises.

Shared Services Engagement Model for GCCs Read More »