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Blog banner by Adroitent titled 'How is the Transformative Power of AI in Software Engineering Empowering Businesses?'. Image features a person holding a digital representation of AI surrounded by futuristic AI-related icons, including a brain, data, settings gear, shield, and chatbot. Adroitent logo with tagline 'Agility. Delivered' is shown at the top left.

How is The Transformative Power of AI in Software Engineering Empowering Businesses?

Table of Contents Title: How is The Transformative Power of AI in Software Engineering Empowering Businesses? An Overview: Transformative Synergy between Artificial Intelligence and Software Engineering. How AI is Revolutionizing Software Engineering? Benefits for Businesses Leveraging AI in Software Engineering How Enterprises Can Navigate the Future with AI-powered Evolution? Conclusion. An Overview of Adroitent’s Software Engineering Services Adroitent’s AI Innovation – DevAlley (An AI Platform for Software Engineering) An Overview: Transformative Synergy between Artificial Intelligence and Software Engineering The digital landscape today is increasingly complex, with change accelerating rapidly with an ever-growing demand for innovative solutions. In this dynamic environment, businesses and enterprises are constantly looking to unlock new technologies and methodologies to develop innovative solutions to streamline operations, improve operational efficiency, and gain a competitive edge. Moreover, today’s businesses need to innovate faster, operate smarter, and deliver unmatched customer experiences to stay ahead of the competition. At the heart of this transformation lies the compelling intersection of Artificial Intelligence (AI) and Software Engineering. AI is the driving force for transformation and continues to act as an undeniable force within software development. When AI is integrated into software engineering, it empowers automation and redefines how software is designed, built, tested, and deployed. For a long time, people viewed AI and software engineering as separate domains. AI scientists focused on algorithms and models, while software engineers built the applications that housed them. However, in recent times, there has been a profound shift, where AI is not just an add-on feature but an integral part of the software development lifecycle, fundamentally reshaping how we build, deploy, and maintain applications, ultimately unlocking its transformative power for businesses. How AI is Revolutionizing Software Engineering? AI has become a practical and intelligent toolkit empowering software engineers in numerous ways: Intelligent code generation: Specific AI assistants have been developed that can understand the coding intent of the developer and suggest relevant code snippets, auto-complete complex functions, and even generate entire blocks of code based on specifications. This significantly accelerates development cycles, reduces repetitive tasks, and minimizes the risk of human error. Automated testing with AI tools: AI-powered testing tools can quickly identify potential bugs, enable self-healing, predict failure points, and automate testing that would be time-consuming and resource-intensive for human testers. This helps to deliver higher software quality with fewer defects with faster release cycles enabling faster time-to-market. Enhanced quality through intelligent testing: Traditional testing methods often struggle to keep up with rapid software development. AI transforms testing by predicting failure points, generating test cases, and adapting to code changes in real time. This leads to higher software reliability with faster and higher quality releases. Personalized development environments: AI can learn individual developer preferences and workflows, tailoring integrated development environment (IDE) settings, suggesting relevant documentation, and even providing personalized learning resources, thereby boosting productivity and enhancing developer satisfaction with development. Smarter project management: AI algorithms can analyze project data, predict potential roadblocks, optimize resource allocation, and even assess team performance. This enables more efficient project management, better risk mitigation, and faster time-to-market. Data-driven insights for development: AI can analyze vast amounts of code, user feedback, and performance data to provide valuable insights for optimizing software design, identifying areas for improvement, and predicting future user needs. Enhanced security: AI-driven security tools can analyze code for threats and vulnerabilities to detect anomalous behavior in running applications. They help to proactively identify and respond to potential cyber threats, leading to more secure and resilient systems. Adaptive systems and continuous learning: AI enables software to adapt in real-time learning from usage patterns, optimizing performance, and even predicting infrastructure needs. From self-healing applications to context-focused interfaces, AI makes systems more resilient and customer-centric. Strategic business impact: By embedding AI into software engineering processes, enterprises can scale innovation, drive operational efficiency, and unlock new revenue opportunities. Whether it’s automating manual workflows or enabling predictive analytics, AI transforms various software functions to empower business growth. Benefits for Businesses Leveraging AI in Software Engineering The integration of AI into software engineering is playing a key role in delivering tangible benefits to businesses: Increased developer productivity: Tools like GitHub Copilot or Tabnine use AI to suggest or generate code, reducing time spent on boilerplate or repetitive tasks. AI can generate and maintain documentation, saving developer time and ensuring consistency. This empowers businesses with better software outputs at a quicker pace. Faster Time to Market: By automating parts of coding, testing, and deployment, AI shortens development timelines. AI enhances CI/CD pipelines by predicting build failures, optimizing deployments, and auto-resolving infrastructure issues. The quickening of quality releases ensures businesses with faster time to market. Improved tester productivity: AI-powered tools analyze codebases to find bugs, vulnerabilities, and code smells which helps testers to quicken their testing processes and effectively improve their overall productivity with faster testing outcomes. Enhanced decision-making: AI models can predict time, cost, and resource requirements after analyzing historical data.  AI supports product managers and development teams in prioritizing features and bug fixes by analyzing user behavior, system impact, and usage patterns. This helps businesses to improve their overall productivity with informed decisions from various teams. Better maintenance and legacy code management: Through code refactoring suggestions, AI helps modernize and refactor legacy codebases efficiently. It can also predict the ripple effects of a code change across a complex system. This refactoring code helps businesses with faster time to market due to accelerated feature development. Improved user experience: Through AI-driven user behavior analysis, developers can understand how users interact with software, enabling more user-centric development with better outcomes for solutions. Innovation: AI continues to empower teams of different departments to experiment more, explore novel solutions, and ultimately drive greater innovation for enterprises and businesses. Strategic decision-making: AI provides data-driven insights, aiding businesses in making informed decisions with software development and deployment. How Enterprises Can Navigate the Future with AI-powered Evolution? The transformative power of AI in software engineering is not a future aspiration; it is a current event and a present reality that is rapidly evolving.

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A lawyer in a black suit reviewing documents at a wooden desk, with a gavel, legal scale, and clipboard in front of him in an office setting.

Quality Engineering Team Transformed Legal Management for a Leading US Financial Software Provider

Quality Engineering Team Transformed Legal Management for a Leading US Financial Software Provider About the Customer Our customer is a prominent provider of financial and practice management software and has been empowering law firms for over four decades. They develop software for mid-sized law firms that enhances workflow efficiency and maximizes financial performance. Business Challenge The client operated on a legacy legal management platform that, while functional, faced several critical limitations in a fast-evolving digital environment. To remain competitive and deliver greater value to their customers, modernization became imperative. Key Challenges: Outdated user experience: The existing interface, though operational, did not align with modern UX standards. This resulted in reduced user satisfaction and a weakened competitive market position. Inflexible architecture: The legacy system’s architecture hindered the rapid deployment of new features and third-party integrations, which were increasingly demanded by users. Scalability and performance issues: As the client’s business expanded and data volumes surged, the platform struggled to deliver consistent performance, impacting user experience and operational reliability. High operational costs: Maintaining legacy infrastructure led to escalating expenses and inefficient, time-consuming operations, limiting the client’s agility and cost-effectiveness. Modernization Validation: The need for an independent quality assurance team to perform a thorough validation of the modernization effort. Adroitent’s Solution Adroitent collaborated closely with the customer to provide end-to-end Quality Engineering Services, ensuring the new platform met all functional and performance benchmarks. This seamless transition from a legacy system to a modern, user-friendly legal platform not only enhanced the user experience but also reinforced the customer’s competitive edge. Leveraging a rigorous testing methodology, strategic automation, and a collaborative delivery approach, we ensured the platform maintained the reliability their users depended on while elevating overall performance and usability. Testing Process Overview User story grooming: Worked closely with stakeholders to refine and prioritize user stories. Test case development: Developed detailed test cases based on acceptance criteria and created reusable components for efficient maintenance. Test execution: Conducted comprehensive testing cycles, including UI, functional, and regression tests. Automated repetitive smoke and regression test scenarios helped reduce testing cycle time between releases. Teams generated consistent test results with detailed reporting. Defect logging: Recorded bugs in Jira, providing clear visibility and traceability throughout the process. Re-testing: Validated fixes and performed regression testing to confirm issue resolution. Automation: Utilized TestComplete automation tool to automate repetitive test cases, enhancing efficiency and coverage. Testing coverage: The QA team was engaged in executing Functional, UI, Smoke, Regression, and User Acceptance Testing (UAT). Agile methodology: Adopted the Scrum model to facilitate iterative development and continuous feedback. Technologies Leveraged React js for building dynamic user interfaces Jira for efficient project and issue tracking TestComplete for robust test automation Business Outcomes Modernized platform: With dedicated teamwork and an emphasis on quality, we enabled the customer to modernize their legal management platform, aligning it with the dynamic requirements of today’s law firms. Enhanced quality: Delivered a high-quality, user-friendly modernized application that met all functional requirements across all application modules, resulting in increased customer satisfaction. Cost efficiency: Automation and streamlined processes led to reduced testing cycles and operational costs. Law firm reported increased and faster onboarding time with the new intuitive interface. Their Client satisfaction scores also increased with the new modernized platform. Reusable test assets: The repository of automated test scripts and documentation, facilitated easy maintenance and scalability. It also reduced testing cycle time by 65% through automation and decreased defect leakage to production significantly. 

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Blog header image from Adroitent featuring a digital cloud icon with interconnected nodes and upward/downward arrows, alongside the title: 'The Cloud Advantage: How Is It Reshaping Enterprises’ Business Operations in 2025?

The Cloud Advantage: How Is It Reshaping Enterprises’ Business Operations in 2025?

Table of Contents Introduction What are the different types of Cloud Computing Models? What is the Cloud advantage for digital enterprises in 2025? How is Cloud Reshaping Digital Enterprises in 2025? What are the top Cloud solutions for enterprises to look in 2025? Conclusion. Adroitent’s Cloud Capabilities. Why choose Adroitent for your Cloud Solutions?. Introduction In 2025, cloud computing is no longer seen as a mere technological shift but has become the cornerstone of digital transformation for enterprises. Cloud computing is a key enabler of digital transformation, allowing organizations to modernize operations, accelerate innovation, and scale with ease. It offers the infrastructure, platforms, and services essential for enhancing and optimizing business processes. By adopting cloud solutions, enterprises can streamline operations, increase agility, and significantly reduce costs. Various cloud service models are available, each offering unique capabilities that help reshape and improve how businesses function. What are the different types of Cloud Computing Models? Infrastructure as a Service (IaaS): This model provides virtualized computing resources on-demand such as servers, storage, and networking. It allows businesses to scale their infrastructure on demand on a pay-as-you-go basis that is cost-effective. Businesses can maintain access to data and applications during outages or disasters, while also having the flexibility to scale computing resources up or down based on demand. Platform as a Service (PaaS): This is an effective cloud computing model that allows development teams to build, test, deploy, and scale applications without managing the underlying infrastructure. This model streamlines application development and deployment and is considered cost-effective. In this model, a third-party provider delivers hardware and software tools to businesses. Software as a Service (SaaS): This is a cloud-based model that allows users to access applications over the internet with a subscription-based services model. In this method, customers pay to access and use cloud-hosted software over the internet rather than purchasing it that ensures cost effective for businesses. What is the Cloud Advantage for digital enterprises in 2025 Let us know some of the important cloud advantages for enterprises and what leading research analyst say: According to Gartner projections, the end-user cloud spending is set to increase 21.5% globally to $723 billion in 2025. The cloud market will reach nearly $600 billion in 2025, the analyst firm said. Gartner expects 90% of organizations to have hybrid cloud deployments by 2027. Gartner predicts that 90% of organizations will adopt a hybrid cloud approach through 2027, and the most urgent GenAIchallenge necessary to address over the next year will be data synchronization across the hybrid cloud environment.” According to a Statista report, “The worldwide public cloud computiang market continues to grow and is expected to reach an estimated 723.42 billion U.S. dollars in 2025. This encompasses business processes, platform, infrastructure, software, management, security, and advertising services delivered by public cloud services.” According to another latest 2025 CIODIVE report, Cloud-based applications and software services continue to be the largest spending segment in their analysis report. Spending on SaaS applications will approach $300 billion in 2025, up from just over $250 billion in 2024. Infrastructure and platform services, the second and third largest segments, are the fastest-growing markets with expected year-over-year spending increases of 25% and 22% respectively. These latest reports showcase the increasing cloud adoption and the related cloud advantage for enterprises. Now, let us know the important cloud benefits for enterprises.   Faster deployments: Cloud-native applications can be deployed and updated faster than on-premise solutions. Collaboration and communication: Cloud-based collaboration tools facilitate seamless communication and teamwork, regardless of location.   Automation and cost optimization: Cloud-based technologies enable the automation of repetitive tasks, enabling optimization of business processes and reducing overall costs.     Faster innovation: Cloud platforms provide access to cutting-edge technologies, such as AI and machine learning, which help accelerate enterprises’ innovation.   Real-time analytics: Edge computing helps enterprises to process data closer to users, reducing latency and improving the real-time analytics. Advanced security: Cloud providers invest heavily in security and many cloud solutions offer advanced security features and compliance. Cloud storage protects against data breaches, ransomware, and cyber threats. Optimized IT spending: Reduces the overall IT overhead with less manual effort needed for server and infrastructure management. This reduction in IT overhead results in optimized IT spending. Data-driven decision-making: Various Cloud-based analytics and AI tools provide businesses with deeper insights into their data, leading to more informed decisions. Improves business agility: The Cloud provides on-demand scaling that enables businesses to either increase or decrease IT resources need-based which improves business agility. According to leading analysts, as today’s enterprises modernize data operations and adopt cloud-based GenAI tools, hybrid cloud ecosystems that integrate on-premise systems with infrastructure are bound to grow in the forthcoming years. Thus, Cloud platforms enable businesses to quickly adapt to changing market conditions and scale their business operations accelerating digital transformation.   How Cloud is Reshaping Digital Enterprises in 2025 Digital enterprises typically imply enterprises and businesses that heavily rely on technology and data, which makes the cloud’s influence critically profound for them. According to a leading   global technology market analyst firm with a distinct channel focus it said, its cloud services spending report states that cloud spending to grow 19% in 2025. Amazon Web Services (AWS) maintained its leadership position in the global cloud market in Q4 2024, securing a 33% market share and achieving 19% year-on-year revenue growth. Microsoft Azure remained the second-largest cloud provider in Q4 2024, with a 20% share and impressive annual growth of 31%. Microsoft reported that Azure’s growth included a 13% contribution from AI services, which grew 157% year on year. Google Cloud, the third largest cloud provider, retained an 11% market share and reported strong 32% year-on-year growth. As of 31 December 2024, Google Cloud’s revenue backlog grew to US$93.2 billion, up from US$86.8 billion in Q3. According to the latest update to the International Data Corporation (IDC) Worldwide Software and Public Cloud Services Spending Guide, “Worldwide spending on public cloud services is forecast to reach $805 billion in 2024 and double in size by 2028.” “Cloud

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ServiceNow ITSM Quality Assurance services enabled a leading global management

ServiceNow ITSM Quality Assurance services enabled a leading global technology consulting firm to improve operational efficiency, and gain a competitive advantage About the Customer The customer is a globally recognized management and technology consulting firm, delivering innovative solutions across digital operations, infrastructure modernization, data management, application transformation, and multi-cloud acceleration. With a diverse, international client base, the customer is known for its commitment to technological innovation and operational excellence. Customer’s Business Challenge As the customer expanded their digital operations, they encountered increasing complexity in managing and validating their ServiceNow IT Service Management (ITSM) platform. The absence of a structured and robust Quality Assurance (QA) framework led to significant challenges, introducing risks to service reliability and adversely affecting the overall customer experience. Some of the Key Challenges Identified were: Absence of a streamlined process to validate critical workflows such as Incident Management, Change Management, and Problem Management Elevated risk of service delays due to insufficient validation mechanisms Reduced agility in responding to service requests and managing incidents Inconsistent quality assurance practices negatively affected customer satisfaction With a strong international presence, the customer served its clients across various industries by delivering innovative solutions but lacked proper quality assurance practices for their ServicesNow ITSM implementation. Solution Delivered by Adroitent Adroitent partnered with the customer to design and implement a comprehensive Quality Assurance framework for their ServiceNow ITSM deployment. The Adroitent QA team played a critical role in validating and verifying the quality, reliability, and performance of the ServiceNow ITSM modules, ensuring alignment with defined business requirements Key Solution Components End-to-end QA services: Implemented a comprehensive QA framework covering functional testing, integration testing, and regression testing for effective validation of business rules. Developed test scenarios and reusable test cases aligned with ServiceNow workflows. Established a foundation for automation by developing robust and scalable Quality Assurance scripts and assets Provided QA best practices, documentation, and post-implementation support to ensure consistency, traceability, and agility in handling new updates and new configurations. Adopted agile methodology with 2 week sprints cycles enabling faster and quality releases Verification of ITSM functionalities: Tested and validated the core ITSM modules, including Incident Management, Change Management, Problem Management, and Service Request Management, Service Catalogue Management, and Knowledge Management to ensure each module operated as per defined business requirements Technology Stack Leveraged ServiceNow ITSM Test Management 2.0 integrated with Agile Development, Azure DevOps (for DevOps integration and release coordination) Postman/REST (for testing integrations and APIs). Business Outcomes Increased efficiency and reliability: Achieved faster incident response times through the use of pre-validated workflows and comprehensive automated test coverage. Enhanced agility: Accelerated the deployment of ServiceNow updates and customizations by minimizing QA-related delays. Improved customer satisfaction: Delivered a seamless and consistent user experience for both internal stakeholders and external consumers of ITSM services. Strengthened competitive advantage: With stabilized ITSM operations, the customer confidently scaled support and service delivery, consistently meeting enterprise SLAs and surpassing customer expectations.

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Shared Services Engagement Model for GCCs

Shared Services Helped Global Enterprises Scale Efficiently and Accelerate Time-to-Market within the GCC. https://adroitent.ai/wp-content/uploads/2025/05/Shared_Services_Video.mp4 About the Customers Adroitent collaborated with several global enterprises across diverse industries—such as healthcare, financial services, and banking—to implement a Shared Services model within their Global Capability Centers (GCCs) These organizations required cost-effective, flexible, and scalable resource engagement models designed to meet their dynamic project requirements while ensuring operational continuity, strict confidentiality, and delivering consistently high-quality outcomes. Business Need of Customers Amid rising operational costs, evolving business demands, and increasing delivery complexities, enterprises required a reliable partner to: Provide part-time and shared resources tailored to project-specific needs. Optimize costs while maintaining expertise, service continuity, and delivery excellence. Facilitate seamless collaboration across diverse domains and technology ecosystems. Uphold data security and confidentiality within a shared services environment. Global enterprises selected Adroitent for its proven GCC delivery model, AgileSourcing Model of resource management, and strong operational governance—providing scalable, secure support tailored to evolving business needs. Shared Services Enabled by Adroitent Adroitent established a Shared Services Hub to deliver cross-functional and multi-technology expertise across projects/customers through a well-governed and secure shared services engagement model that included: Due diligence & requirements analysis: A proper assessment of each customer’s requirement, application, and workflow needs. Tailored resource allocation: Align skilled professionals for both full-time and fractional, based on specific delivery needs. Multi-client engagement model: Enable a structured resource mapping across clients while ensuring SLA compliance and knowledge retention. The shared services were supported through: Knowledge management portal: A shared repository capturing reusable assets, best practices, and onboarding artifacts. Data privacy & infrastructure security: Establish secure environments and enforce NDAs to protect customer IP. Agile & cross-project flexibility: Resources were able to seamlessly shift between projects, enabling optimal utilization and on-time delivery Type of Resources Deployed Adroitent deployed skilled professionals across a broad range of technologies, delivering specialized expertise tailored to each engagement. To name a few : : Test Leads – Design test strategies and ensure effective QA across project lifecycle Architects & Technical Consultants – Design roadmaps to build scalable solutions Business Analysts – Drive requirement analysis and functional documentation Scrum Masters – Lead Agile sprints, and track delivery milestones Automation Engineers – Implement test automation frameworks Database Administrators (SQL) – Manage performance tuning and security SAP SuccessFactors Consultants – Deliver HR tech configuration and support Key Business Outcomes Optimized resource utilization: Enabled effective resource sharing model across multiple projects / customers. Increased agility & delivery velocity: Agile-led execution and shared knowledge base improved sprint success rates. Accelerated time-to-market: Manual intervention reduced via automation to ensure faster feature rollouts and deployments. Operational efficiency: Shared services model ensured streamlined collaboration and better ROI per resource Accelerate innovation: Adroitent enabled multiple enterprises to optimize operations, manage complex project deliveries, and drive accelerated innovation. This Shared Services model continue to deliver strategic value through efficient resource management empowering digital agility to global enterprises.

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Managed Resourcing Engagement Model for GCC

Managed Resourcing Helped a Japanese Technology and Consulting Firm Improve Operational Efficiency and Optimize Cost Savings for their GCC https://adroitent.ai/wp-content/uploads/2025/04/Managed_Resourcing_Success_Final.mp4 About the Customer The customer is a global consulting firm specializing in management and technology. Their core focus areas include digital operations, infrastructure solutions, data management, application modernization and management, as well as multi-cloud acceleration. Key Business Outcomes Scalable engagement model supported the strategic growth initiatives of the customer. Improved operational efficiency with streamlined operations and service delivery. Customer’s Business Need The customer was seeking a technology partner capable of supporting their global expansion plans by providing a pool of skilled professionals across a range of technologies to deliver their services to its customers. The customer encountered significant obstacles in scaling their talent acquisition efforts to keep pace with their aggressive growth objectives. To support their business growth objectives, the customer collaborated with Adroitent through its Managed Resourcing approach under the AgileSourcing Engagement Model, enabling the scaling of their global operations within the Global Capability Center (GCC). Solution Delivered by Adroitent Adroitent delivered a comprehensive managed resourcing solution through the AgileSourcing Solution Framework (including the AgileSourcing Model and AgileSourcing Solution Enablers), addressing all of the customer’s resource needs. This involved sourcing and recruiting top-tier talent for the customer across diverse skill sets and technologies. Adroitent facilitated the placement of the right resources using its AI-driven talent management platform (AATMa – Adroitent Advanced Talent Management Platform), built on the proven AgileSourcing Solution Framework for the GCC. Major services delivered as a part of Managed Resourcing: Resource ramp-up process Activities/Services overview Skill Set catered to Gather forecast of resource requirements Dedicated Account Manager Cross platform Developers – .Net, Java, MEAN and others Understand requirements Continuous improvement through feedback Testers – Manual and Automation Screen profiles internally on communication, attitude, and other specifications Knowledge sharing on customer requirements Bigdata Perform reference checks Training on technology and soft skills Biztalk Perform background verification Handle team concerns Data Modeller On-boarding coordination Team motivation Dashboard and Metrics Talend, Cloud , Power Builder, SAP Workday, UI/UX, LANSA/ RPG, Magento Business outcomes: Access to a diverse and skilled talent pool: Adroitent provided the customer with access to a broad spectrum of highly skilled professionals, fostering innovation, enhancing global operational capabilities, and helped the customer gain a competitive edge. Streamlined contract and resource management: The engagement included seamless contract administration, efficient payroll processing, comprehensive benefits management, and proactive handling of resource ramp-up and ramp-down cycles, ensuring business agility. Agility to adapt to market conditions: By leveraging a responsive and high-performing talent pool, the customer was able to swiftly respond to evolving market demands, capitalize on emerging opportunities, and consistently deliver exceptional value to their end clients. Supported business growth and expansion: Adroitent’s scalable engagement model supported the strategic growth initiatives of the customer. Improved operational efficiency: Streamlined operations and service delivery improved the operational efficiency for the customer

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Project Outsourcing Engagement model for a GCC

Project Outsourcing Engagement model Helped a Global Professional Information Services Provider with Scalable and Robust High-Quality Solutions and Enabled Quicker ROI for their GCC https://adroitent.ai/wp-content/uploads/2025/04/Scalable_Digital_Solutions.mp4 About the Customer The customer is a global provider of professional information, software solutions, and services for the healthcare, tax and accounting, governance, risk and compliance, legal and regulatory, and Environmental, Social, and Governance (ESG) sectors.  The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Key Business Outcomes Accelerated release cycles with DevOps automation Enhanced user engagement through the implementation of advanced CMS platforms Increased monetization opportunities unlocking new revenue streams Optimized resource utilization and operational processes, leading to substantial cost reductions Customer Business Challenge As part of the customers’ global expansion strategy, they encountered a critical gap in establishing a full-scale support system for both ongoing and new initiatives. They required a dependable technology partner to provide comprehensive support across the application lifecycle—including project development, quality assurance, enhancements, and maintenance—for their existing and upcoming applications. The customer sought a reliable partner capable of delivering high-quality development, Quality Assurance, CMS enhancements, and application support services. Additionally, they needed a flexible and scalable resourcing model that could reduce time-to-market, optimize delivery costs, and maintain workforce stability with minimal attrition for their Global Capability Center (GCC). The customer’s key requirements were Project management with end-to-end ownership of new and existing applications across platforms. Modernization of CMS platforms including Sitecore and Kentico. High-quality assurance with test automation to ensure robust user experience. Rapid deployment cycles embracing Agile and DevOps processes. Partnership by Adroitent After a comprehensive assessment of business requirements, Adroitent deployed a multidisciplinary team of skilled professionals with expertise in a range of technologies such as .NET Full Stack, Java Full Stack, iOS, Android, Hybrid (Xamarin), C++, VC++, and leading CMS platforms including Sitecore, Kentico, and Drupal. The team undertook a comprehensive knowledge acquisition process, ensuring a deep understanding and documentation of the application landscape. Over time, existing applications were enhanced and new applications developed from the ground up. This engagement, now spanning over a decade, has consistently delivered seamless execution, scalability, and ongoing support for the customer’s global digital initiatives within their Global Capability Center (GCC).    Activities Overview Vision to production deployment: Adroitent played a pivotal role across the project lifecycle from initial visioning and requirements gathering to full-scale development and deployment into production. This included both web and mobile applications Architecture, design, and development: Designed and developed a secure, scalable, and high-performance architecture, enabling seamless application development across web and mobile platforms. Database design and implementation: Engineered a robust and scalable database architecture to securely manage complex data structures and ensure high system reliability. Comprehensive data integration: Facilitated seamless data migration and integration, ensuring consistency and accuracy across legacy and modern systems. Independent testing and validation: Performed thorough functional and non-functional testing, including automated performance testing, to ensure system resilience, scalability, and quality. CMS Upgrades: Upgrades to the CMS platforms—Sitecore and Kentico—were executed through a well-defined, robust process guided by a comprehensive implementation cookbook. This ensured consistency, minimized risks, and streamlined the upgrade lifecycle across environments. Ongoing support and maintenance: For existing applications took up enhancements, support and performance tuning   Independent Testing: Provided an unbiased and objective evaluation of software quality by separating QA from development. This enhanced defect detection and ensured broader test coverage. With a robust testing process framework in place, the quality of production deployments improved significantly Agile and DevOps implementation: Adopted Scrum-based Agile methodology with bi-weekly sprints and monthly releases, integrated with CI/CD pipelines to accelerate delivery and streamline deployment cycles. Process customizations : The project processes were tailored to meet customer-specific requirements while maintaining a lean and efficient approach AI Usage: Our internal AI framework supported accelerated code development, automated code quality checks, code optimization, and the efficient generation of test cases and test data thereby accelerating delivery and improving overall efficiency. Technology Stack Leveraged The technology stack included DotNet Full stack, Java Full stack, iOS and Android, Hybrid – Xamarin, C++, VC++ Developer, CMS – Sitecore, Kentico and Drupal, and Selenium.   Business Outcomes Accelerated release cycles: Enabled rapid and high-quality software deployments through Selenium automation and DevOps CI/CD implementation. Enhanced user engagement: Improved user interaction by 90% through personalized bookmarking and enriched content within CMS platforms. Increased monetization: Enabled multichannel commerce and flexible purchasing options, expanding revenue opportunities. Low resource attrition: Maintained workforce stability with KPI-driven resource management across projects. Enhanced brand visibility: Personalized experiences and curated content significantly boosted brand recognition and the customer’s market presence. Optimized user experience: Delivered a seamless, unified user experience across platforms, enhancing customer satisfaction. Quicker ROI: Accelerated feature rollouts and operational efficiency which led to quicker return on investment (ROI). Adroitent provided scalable teams, reliable engineering, and effective quality assurance services within the customers’ GCC, that enabled the customer to improve time-to-market, maximize ROI, and enhance customer experience across their digital platforms.

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Adroitent : The Preferred GCC Partner for Multinational Corporations

Table of Contents Introduction Adroitent as a GCC-focused Organization Exclusive AgileSourcing Solution Framework for GCCs – Ideated by Adroitent Leadership AgileSourcing Engagement Model AgileSourcing Solution Enablers Adroitent Comprehensive Service Offerings Why choose Adroitent as your preferred GCC partner Conclusion Introduction The relationship between IT services providers and Global Capability Centers (GCCs) of MNCs has evolved beyond traditional outsourcing into a strategic partnership model. Today, GCCs are strategic hubs that drive innovation and deliver operational excellence, accelerating enterprises’ digital transformation. Today’s enterprises and MNCs need a trusted and experienced GCC partner to seamlessly establish, manage, and scale a GCC and, at the same time, should align with their business objectives. Adroitent as a GCC-focused Organization Adroitent is a leading GCC-focused organization that enables MNCs and enterprises to accelerate digital transformation, optimize costs with a global talent pool and established centers of excellence (CoEs) for latest technologies. Adroitent exclusive AgileSourcing solution framework and customer-centric GCC solutions enable enterprises to expand their global operations with enhanced operational efficiency while fostering innovation with digital technology enablement.  With our deep expertise in establishing and empowering enterprises to leap frog beyond the early stages and ensure value creation from the initial phases. Our digital-first approach, AI-driven solutions and innovation CoE across technologies, we enable organizations to make their GCC a strategic innovation power house. With flexible models, global talent pool, and proven AgileSourcing solution framework execution, we ensure that you stay ahead of the curve.  Adroitent’s expertise spans latest technologies including AI, ML, RPA, etc., shared services enablement, business processes optimization, effective risk management, and AI-enabled talent augmentation, thus helping enterprises foster innovation, operational efficiency, and cross-cultural collaboration within their GCCs. We ensure that your GCC is not just an extension of your business but a center of excellence (CoE) for technology and talent empowering your business transformation.  By partnering with a GCC-focused company like Adroitent, MNCs can quickly establish new GCCs and also manage their existing GCCs while leveraging specialized global talent pool, cutting-edge technologies, and market insights with underlying thought leadership. Adroitent acts as a business growth accelerator and as an innovation center of excellence (CoE) hub for MNCs and delivers many benefits.   According to McKinsey’s latest podcast, Global Capability Centers (GCCs) are rapidly evolving beyond their traditional roles as execution centers, becoming increasingly important as enterprise innovation hubs. This shift is underpinned by the ability of GCCs to attract high-caliber talent, foster visionary leadership, and create a culture of innovation. Leaders are steering GCCs to align global strategies with localized agility, ensuring operational excellence and a unified organizational vision. As strategic hubs, GCCs are playing a pivotal role in enabling enterprises to scale, innovate, and achieve global goals.   Exclusive AgileSourcing Solution Framework for GCC-Ideated by Adroitent Leadership AgileSourcing Solution Framework consists of AgileSoucing Engagement Model and AgileSourcing Solution Enablers.  Adroitent delivers a full suite of GCC solutions built on a robust AgileSourcing solution framework with customer-focused engagement models and technology enablers.   AgileSourcing Engagement Model Our customer-centric engagement model ensures dedicated and professionally managed GCC teams with four key engagement methods: Managed Resourcing: On-demand access to highly skilled IT professionals. Project Outsourcing: End-to-end delivery of IT and business projects. Shared Services: Optimized, scalable solutions for operational support. Competence-driven Technology/Practice Center: Dedicated CoEs for AI, Cloud, and SaaS. AgileSourcing Solution Enablers To enhance the efficiency and security of GCCs, Adroitent provides: Quality Management System: SEI CMMI Level 3, and ISO 9001 certifications. Information Security: Compliance with ISO 27001. Talent Management: AI-enabled Talent Management Platform (AATMa) and Absence Management Solution (AAPTA). Performance Dashboards: Real-time tracking for productivity and KPIs. DevAlley: AI-assisted SDLC support for developers. Associate Management Platform: Powered by SuccessFactors HCM for talent engagement. Adroitent Comprehensive Service Offerings Our end-to-end GCC solutions empower MNCs to drive innovation, reduce costs, and enhance operational efficiency across diverse business functions. Advanced Technology Solutions Software Product Engineering AI Solutions SaaS & ERP Implementations Digital Transformation and Cloud Solutions Business Intelligence Infrastructure & Management Solutions GCC Solutions Software Product Engineering Product Engineering Product Re-engineering DevOps CI/CD Software Quality Engineering Integration Services Support & Sustenance AI Solutions AI-Preparedness Center of Excellence (CoE) – Dataworks LLM Model Training & Fine-Tuning AI AgentWorks AssureWorks SaaS & ERP Implementations CMS- Sitecore & Kentico ERP- SAP, Oracle, Microsoft RPA UiPath ServiceNow Cloud Solutions Site Reliability Engineering Cloud Architecture & Transformation Cloud Optimization & Migration Services Cybersecurity Cloud Integration Services Business Intelligence & Automation AI-powered Business Intelligence Solutions Intelligent Automation Independent Quality Engineering Infrastructure & Management Solutions Infrastructure & Managed Services GCC Setup & Management AI-based Talent Management Vendor Management Solutions GCC Establishment & Management Network & Infrastructure Setup Talent Sourcing & Augmentation Shared Services Compliance & Cybersecurity Build-Operate-Transfer (BOT) Model Why choose Adroitent as your preferred GCC partner? Proven thought leadership: Deep expertise in establishing and managing GCCs for Fortune 500 companies. Global accreditations: SEI CMMI Level 3, ISO 9001, and ISO 27001-certified processes for quality and security. Exclusive AgileSourcing solution framework for GCC: A unique framework designed for GCC optimization. Accelerated Time-to-Market: Agile & DevOps-driven software development & product delivery, and Centers of Excellence (CoEs): Dedicated AI, Cloud, and SaaS innovation hubs. Innovation & digital transformation: Our solutions around AI, GenAI, Cloud, SaaS & ERP, and BI empowers enterprises’ business transformations AI-driven operational efficiency: Our GCC-exclusive AI automation of business functions using AI agents leveraging LLMs enables seamless workflows, improving enterprises’ operational efficiency. Cybersecurity & risk mitigation: We ensure compliance with effective threat detection and response services. Business continuity & scalability: Our 24/7 operational support, multi-location delivery models, and cloud-based disaster recovery management empower enterprises’ global growth. Cost-effectiveness: We provide a customer-centric approach that ensures cost-effectiveness. Conclusion MNCs looking to establish, manage, and scale their GCCs require a trusted partner with deep domain expertise, AI-powered digital capabilities, and global delivery models. Adroitent stands as a preferred GCC partner, offering tailored GCC solutions that drive business agility, innovation, and operational efficiency. Our AgileSourcing solution framework ensures seamless integration with MNCs and enterprises’ ecosystems, making us the ideal choice for empowering them with scalable and future-ready GCC

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ERP Implementation for a Railroad Company Enhanced Data Accuracy and Improved Operational Efficiency

ERP Implementation for a Leading Short Line Railroad Company in the US Enhanced Data Accuracy, Improved Operational Efficiency, and Delivered Significant Cost Savings. About the Customer  The customer is a prominent American short line railroad holding company that owns and maintains an interest in many railroads. They operate across North America and owns or leases over 100 freight railroads, employing 4,000+ employees and serving 2,000+ customers over a vast network of 13,000 track miles.  Key Business Outcomes Enhanced freight safety & audit tracking Improved data accuracy & operational efficiency Delivered significant cost savings Customer Business Challenge  The customer’s freight operations were hindered by their legacy systems and outdated processes that lacked real-time data visibility and operational efficiency. Some of their key challenges were:  Lack of data synchronization of freight information across regions Absence of derail data management and audit tracking mechanisms Inefficient implementation of the derail information systems Improper monitoring and verification of engine checks and maintenance Frequent incidents of missing data entry by mechanics, leading to derailments involving costly repairs Inefficient automation of inventory management system and safety audit systems Ineffective defect management system resulting in operational risks and increased costs    Solution Delivered by Adroitent  Adroitent partnered with the customer to modernize their freight operations by implementing an end-to-end ERP solution integrated with Microsoft Dynamics 365 (MD365), Power Apps, and Power Automate.    Main components of the solution:  ERP implementation: A robust ERP framework was designed and implemented specifically for freight data management, derail application completion, and audit tracking.  Created workflows with Power Apps & Power Automate: Automated workflows were created to conduct daily route and region-wise safety audits to ensure various derailment incidents were minimized.   Defect & Repair Tracking: A defect management solution was enabled via Power Apps, ensuring real-time visibility of engine checks, missed updates, and defects leading to faster repairs and ensured cost savings.  An Overview of the Project Activities 1. End-to-End ERP implementation using Microsoft Dynamics 365 (MD365): Adroitent’s team undertook a full-cycle ERP implementation, starting from business process analysis to system deployment. Requirement gathering and gap analysis. Customization of modules to meet the unique operational needs of freight and railroad management. Configuration of business workflows in alignment with the customer’s processes ensuring data security, compliance, and operational  2. Feature-wise testing and validation of business workflows: A structured testing strategy was adopted by the Quality assurance team to ensure robust functionality. Conducted detailed feature-wise testing of ERP modules. Validated key business workflows like freight management, derail data capture management, and engine maintenance tracking. Conducted integration testing to ensure smooth interoperability with other business systems. Performed regression testing and user acceptance testing (UAT) prior to production rollout. 3. Comprehensive data integration across regions: Teams handled the data silos across the customer’s multiple regions. Data migration and cleansing from legacy systems. Synchronized real-time data of freight information across different operational regions. Standardized data formats to improve data accuracy and visibility and ensured smooth data flow between the ERP system and external applications. 4. Power automate implementation for freight safety audits: To ensure daily freight safety checks and compliance, Adroitent leveraged Power Automate. Designed and deployed automated workflows using Microsoft Power Automate. Enabled automatic audit tracking for daily freight inspections and derail safety checks. Integrated audit data with the ERP system for real-time visibility and correction 5. Derail information system implementation & integration: The team successfully developed and implemented a derail data management system within the ERP framework. Enabled real-time tracking and logging of derail events. Integrated the derail information system with freight operations, audit workflows, and maintenance logs. Provided data-driven insights to reduce derail risks and improve freight safety. 6. Post-implementation support and optimization: The Adroitent team was involved with the post-implementation support and optimization to ensure the sustainability and continuous improvement of the solution. Enabled support during the initial go-live phase. Performed system monitoring, incident resolution, and performance tuning. Conducted periodic assessments and recommendations for functional and technical enhancements. Ensured knowledge transfer and conducted user training sessions. 7. Agile implementation approach: The project followed the Agile delivery model to ensure flexibility and faster delivery. Implemented two-week sprint cycles to drive continuous progress. Enabled monthly working model releases with incremental delivery of features. Conducted regular stakeholder reviews and feedback loops that ensured alignment with customer expectations. Adopted scrum methodology to promote cross-functional collaboration and faster issue resolution. Technology Stack Leveraged The technology stack included Microsoft Dynamics 365 ERP, Power Apps, Power Automate, Azure, Jira, Azure DevOps, and Visual Studio. Microsoft Dynamics 365 ERP – Core ERP platform for operational workflows Power Apps & Power Automate – Cloud flow Process automation Azure Cloud Platform – Infrastructure hosting, scalability, and security Jira – Agile project management and sprint tracking Azure DevOps Visual Studio – Development environment along with Source control, DevOps CI/CD pipelines, and release management Business Outcomes Uniform sync of freight data across regions: The ERP solution enabled uniform synchronization of freight data for the customer across different regions, reducing communication gaps and operational delays enabling significant cost savings. Enhanced freight safety & audit tracking: Daily audits and digital tracking of derail information helped the customer to proactively manage risks and avoid derailment incidents. Improved data accuracy & operational efficiency: Mechanics were empowered to log missed data in real-time, reducing operational mishaps and minimizing repair costs. Delivered significant cost savings: With real-time defect tracking and audit implementation, the customer successfully avoided unnecessary repairs and costs associated with misinformation and operational risks, thus saving significant costs.

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Kentico CMS Implementation

Kentico CMS Implementation: An Informative Guide for Digital Enterprises in 2025

Table of Contents What is a Content Management System (CMS)? What is the Importance of Kentico CMS for Digital Enterprises? Digital Experience benefits with Kentico CMS include What are the latest versions of Kentico for Businesses to Know? What are the 6 Phases involved in Kentico CMS Implementation? What are the Best Practices for Kentico Implementation? 3 Critical Kentico CMS implementation challengesWhy choose Adroitent for your Kentico CMS Implementation? Adroitent’s Content Management Services –Kentico CMS What is a Content Management System (CMS)? A content management system (CMS) is a software that helps users to create, manage, and modify digital content. Users can create, edit, and organize their content along with publishing the same content from the dashboard. The CMS helps users customize the interface to their needs and assign privileges to different roles. The various types of CMS include Open Source, Proprietary, and Software as a Service (SaaS) CMS including cloud-based solutions. This CMS software helps to modify content and upload without the need for any coding or technical knowledge. CMS Features Overview and Major CMS Platforms Some of the most important features of CMS include intuitive indexing, quick search and indexing, seamless format management of HTM and PDF documents, and publishing content using templates. Some of the most common CMS platforms WordPress: This is an open-source CMS that is widely used by many organizations. It is highly customizable with both paid and free themes and plugins available.  Drupal: This CMS is designed for large organizations and offers a large library of modules and themes to choose from. It is easy to customize and deploy and can handle large volumes of data. Joomla: This is an open-source web CMS and is built on a model-view-controller framework. It is written in PHP and has many features such as caching, RSS feeds, blog posts, search, and support for language translation. Sitecore: It is a widely used Web CMS globally. Some of its features include personalization, marketing automation and E-commerce sites. Sitecore is best used to improve businesses’ online presence and improve engagement and conversion rates. Kentico: Kentico is also a Web CMS and a digital experience platform (DXP) that enables organizations to build, customize, and manage websites, online stores, and various other digital applications. This blog article focuses on various aspects of Kentico and why its implementation will matter a lot to digital enterprises in 2025. What is the Importance of Kentico CMS for Digital Enterprises? In recent times, the Kentico CMS platform has gained a lot of importance for enterprises, as it has powerful features and is best defined as a digital experience platform (DXP). It is an ASP.Net-based CMS best suited for mid-sized to enterprise-level businesses. Kentico CMS innovative features Some of its major features include Drag and drop page builder helps with quick content creation, quick and easy Multi-site management, E-commerce capabilities for building online stores, personalized shopping experiences, seamless payment gateway integrations, and AI-powered content recommendations. The other features include: Effective digital experience platform (DXP): DXP has been named as enabling the best digital experience platform and provides personalized content delivery and supports A/B testing, email marketing, and marketing campaigns. Easy-to-use interface: Kentico CMS is defined as a robust CMS with an easy-to-use drag-and-drop interface. Enterprise-level security: It delivers robust security features with enterprise-level security delivering peace of mind to businesses and their customers. Scalability & flexibility: Kentico CMS improves scalability, provides more flexibility, and optimizes the performance of websites with effective performance optimization. Personalized user experiences: It delivers personalized user experiences based on customer behavior, preferences, and demographics which enhances brands’ online presence. Security and Compliance: Supports GDPR, HIPAA, and other data privacy regulations. Multi-level and multi-lingual: Allows to create and manage content in multiple languages across websites from a single platform. Digital Experience benefits with Kentico CMS include Best CMS for E-commerce and Online Shopping Sites: It is best suited for building,managing, and optimizing websites, especially E-commerce sites, enabling a unified digital experience. Personalized experiences: Uses AI-driven personalization to customize experiences based on the user behavior. Omnichannel content delivery: Delivers a consistent and engaging user experiences across multiple channels such as websites, mobile apps, email, social media, etc. AI-powered marketing automation: Enables quick and easy marketing automation for emails and campaigns. Data-driven decisions: Enables data-driven decision-making by leveraging data insights to optimize marketing strategies. Brand loyalty: Improves brand loyalty with personalized customer journeys enabling seamless CX. Go-to-market: Helps enterprises to go to market faster with streamlined workflows by repurposing content. What are the latest versions of Kentico for Businesses to Know? Kentico CMS platform features have significantly evolved over the years with continuous improvements with added new features Kentico has versions from Version 1 to Version 13. The Kentico Xperience 13 has a total of 10 refresh versions in it, named as 13.1, 13.2…13.10.  Each of these versions has special features such as a powerful search index, content personalization using Recombee AI, sentiment analysis, widget zone names, Jira integration, Algolia integration, Google search console integration, enhanced UX in widget properties, Twilio SMS integration, Salesforce integration, Support for WebP and SVG formats, etc. Xperience by Kentico’s hybrid headless architecture: This architecture enables faster and more flexible implementation, allowing you to start small and build as you evolve. With its rich set of ready-to-go capabilities and APIs Kentico Xperience: A complete DXP solution for web content, e-commerce, and marketing. Kentico Kontent: A headless CMS for structured content management via APIs. With so many benefits listed, digital businesses should adopt Kentico CMS implementation to get the complete benefits of digital experience across all content channels. After having known about the various features and benefits of Kentico CMS, let us have a look at its implementation steps. What are the 6 Phases involved in Kentico CMS Implementation? The Kentico implementation for a digital enterprise follows a structured six-phase approach to ensure smooth deployment, scalability, and business alignment. Discovery and Planning Phase Conduct in-depth business analysis to define the information architecture tailored to organizational needs. Prepare Kentico content architecture – Audience Awareness (content managers) Perform rendering and component architecture

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