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SaaS and ERP

ERP Implementation for a Railroad Company Enhanced Data Accuracy and Improved Operational Efficiency

SaaS and ERP /

ERP Implementation for a Leading Short Line Railroad Company in the US Enhanced Data Accuracy, Improved Operational Efficiency, and Delivered Significant Cost Savings. About the Customer  The customer is a prominent American short line railroad holding company that owns and maintains an interest in many railroads. They operate across North America and owns or leases over 100 freight railroads, employing 4,000+ employees and serving 2,000+ customers over a vast network of 13,000 track miles.  Key Business Outcomes Enhanced freight safety & audit tracking Improved data accuracy & operational efficiency Delivered significant cost savings Customer Business Challenge  The customer’s freight operations were hindered by their legacy systems and outdated processes that lacked real-time data visibility and operational efficiency. Some of their key challenges were:  Lack of data synchronization of freight information across regions Absence of derail data management and audit tracking mechanisms Inefficient implementation of the derail information systems Improper monitoring and verification of engine checks and maintenance Frequent incidents of missing data entry by mechanics, leading to derailments involving costly repairs Inefficient automation of inventory management system and safety audit systems Ineffective defect management system resulting in operational risks and increased costs    Solution Delivered by Adroitent  Adroitent partnered with the customer to modernize their freight operations by implementing an end-to-end ERP solution integrated with Microsoft Dynamics 365 (MD365), Power Apps, and Power Automate.    Main components of the solution:  ERP implementation: A robust ERP framework was designed and implemented specifically for freight data management, derail application completion, and audit tracking.  Created workflows with Power Apps & Power Automate: Automated workflows were created to conduct daily route and region-wise safety audits to ensure various derailment incidents were minimized.   Defect & Repair Tracking: A defect management solution was enabled via Power Apps, ensuring real-time visibility of engine checks, missed updates, and defects leading to faster repairs and ensured cost savings.  An Overview of the Project Activities 1. End-to-End ERP implementation using Microsoft Dynamics 365 (MD365): Adroitent’s team undertook a full-cycle ERP implementation, starting from business process analysis to system deployment. Requirement gathering and gap analysis. Customization of modules to meet the unique operational needs of freight and railroad management. Configuration of business workflows in alignment with the customer’s processes ensuring data security, compliance, and operational  2. Feature-wise testing and validation of business workflows: A structured testing strategy was adopted by the Quality assurance team to ensure robust functionality. Conducted detailed feature-wise testing of ERP modules. Validated key business workflows like freight management, derail data capture management, and engine maintenance tracking. Conducted integration testing to ensure smooth interoperability with other business systems. Performed regression testing and user acceptance testing (UAT) prior to production rollout. 3. Comprehensive data integration across regions: Teams handled the data silos across the customer’s multiple regions. Data migration and cleansing from legacy systems. Synchronized real-time data of freight information across different operational regions. Standardized data formats to improve data accuracy and visibility and ensured smooth data flow between the ERP system and external applications. 4. Power automate implementation for freight safety audits: To ensure daily freight safety checks and compliance, Adroitent leveraged Power Automate. Designed and deployed automated workflows using Microsoft Power Automate. Enabled automatic audit tracking for daily freight inspections and derail safety checks. Integrated audit data with the ERP system for real-time visibility and correction 5. Derail information system implementation & integration: The team successfully developed and implemented a derail data management system within the ERP framework. Enabled real-time tracking and logging of derail events. Integrated the derail information system with freight operations, audit workflows, and maintenance logs. Provided data-driven insights to reduce derail risks and improve freight safety. 6. Post-implementation support and optimization: The Adroitent team was involved with the post-implementation support and optimization to ensure the sustainability and continuous improvement of the solution. Enabled support during the initial go-live phase. Performed system monitoring, incident resolution, and performance tuning. Conducted periodic assessments and recommendations for functional and technical enhancements. Ensured knowledge transfer and conducted user training sessions. 7. Agile implementation approach: The project followed the Agile delivery model to ensure flexibility and faster delivery. Implemented two-week sprint cycles to drive continuous progress. Enabled monthly working model releases with incremental delivery of features. Conducted regular stakeholder reviews and feedback loops that ensured alignment with customer expectations. Adopted scrum methodology to promote cross-functional collaboration and faster issue resolution. Technology Stack Leveraged The technology stack included Microsoft Dynamics 365 ERP, Power Apps, Power Automate, Azure, Jira, Azure DevOps, and Visual Studio. Microsoft Dynamics 365 ERP – Core ERP platform for operational workflows Power Apps & Power Automate – Cloud flow Process automation Azure Cloud Platform – Infrastructure hosting, scalability, and security Jira – Agile project management and sprint tracking Azure DevOps Visual Studio – Development environment along with Source control, DevOps CI/CD pipelines, and release management Business Outcomes Uniform sync of freight data across regions: The ERP solution enabled uniform synchronization of freight data for the customer across different regions, reducing communication gaps and operational delays enabling significant cost savings. Enhanced freight safety & audit tracking: Daily audits and digital tracking of derail information helped the customer to proactively manage risks and avoid derailment incidents. Improved data accuracy & operational efficiency: Mechanics were empowered to log missed data in real-time, reducing operational mishaps and minimizing repair costs. Delivered significant cost savings: With real-time defect tracking and audit implementation, the customer successfully avoided unnecessary repairs and costs associated with misinformation and operational risks, thus saving significant costs.

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Sitecore implementation for a solutions provider enabled multichannel content delivery

SaaS, SaaS and ERP /

Sitecore CMS Implementation helped a global professional solutions provider develop Mobile Audio Medical Education Platform Key Business Outcomes 90% Increase in User Engagement 99% Improvement in Learning Experiences About the Customer The customer is a global provider of professional information, software solutions, and services for the healthcare, tax and accounting, governance, risk and compliance, legal and regulatory, and Environmental, Social, and Governance (ESG) sectors.  The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Business Challenge The customer has an extensive healthcare professional’s user base and had to cater to their professional requirements. The customer needed a high-performing audio medical education platform which would work on both web and mobile for publishing clinical lectures enabling healthcare physicians to manage and complete their certifications on the go, assisting them in their professional development. Solution Delivered – Implemented Sitecore CMS After a careful evaluation of the customer requirements, a team of Sitecore experts were engaged to build the solution. Audio Digest is an audio medical education platform that publishes clinical lectures, which enables physicians to manage and complete their certifications and help them advance their professional development. Sitecore CMS was implemented as it is a powerful content management system that supports multichannel content delivery including websites, mobile apps, and other digital platforms. The CMS implementation helped the customer to manage multiple sites from a single content repository, making it easier to tailor content specifically for their mobile users. Project Activities Vision to production deployment: Adroitent team was involved from visioning of the product involving the initial requirements gathering and transitioning the concept to a fully functional release of the platform. Architecture, design, and development: Crafted a scalable and secure architecture. Database design, architecture, and implementation: Database teams were involved in establishing a robust database system to handle complex data securely. Comprehensive data integration: Seamless integration of existing data into the new system was done. Key performance metrics: Real-time analytics was provided to monitor and improve user experience. Support and maintenance of project: Post implementation, Adroitent team provided technical enhancement and support to ensure optimal performance of the audio digest platform. Agile Methodology: Scrum model was followed in implementing the solution, with two weeks sprint and a working model release every month.  Technology Stack The technology stack included Sitecore CMS, Insite Commerce, ATS, ASP.Net, Angular JS, C#, JQuery, JavaScript, CSS, and HTML for development. MongoDB, Think, and SQL Server were used for database management. Web Analytics tools such as Google Analytics, Hotjar, Adobe Analytics, and Sitecore Analytics were used for tracking the web analytics. Testing tools like Postman, Fiddler, TFS, and Git were used for quality assurance and version control. Key Features Developed Third-party integrations: The platform was made to seamlessly integrate with third-party E-commerce systems, certification services, media players, and CRM systems, thus providing a cohesive user experience. Mobile accessibility: Responsive mobile apps developed helped physicians to access clinical lectures and were able to manage their certifications on the go. Sitecore version upgradation: Upgrading Sitecore 8.0 to Sitecore 10.0 helped in improving the user experience as end users were able to access the customer websites at high speeds. Business OutcomeImproved user engagement: The deployment of the Audio Digest platform has revolutionized the medical education of healthcare professionals and advanced their professional development with an improved user engagement by 90%. Improved user accessibility and learning experiences: Physicians and other healthcare professionals were able to conveniently access clinical lectures and manage certifications from their mobile devices, improving their learning experiences by 99%. Enhanced user experience: Seamless integrations with third-party systems and intuitive functionalities contributed to a user-friendly platform enhancing the user experience. Connect with us [wpforms id=”2376″ title=”false” description=”false”]

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Kentico Implementation for a professional services provider enabled a rich content repository

SaaS, SaaS and ERP /

Kentico CMS Implementation for a leading global provider of professional services enhanced customer’s user engagement by 90% with a rich content repository Key Business Outcomes 90% Increase in User Engagement 99% Improvement in Access to Content About the Customer Customer is a global provider of professional information, software solutions, and services for healthcare, tax and accounting, governance, risk and compliance, legal and regulatory, and Environmental, Social, and Governance (ESG) sectors.  The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Business Challenge The customer sought to enhance the user experience and wanted seamless accessibility of content across its multiple sites offering a plethora of content types, including Blogs, Videos, Journals, Newsletters, and Podcasts. The customer required the integration of diverse content sources while ensuring responsive design for tablets and mobile devices. Additionally, the customer also had some microsites dedicated to Continuous Education for which, they needed seamless integrations, to ensure a cohesive user experience for their customers. Solution Delivered The customer partnered with Adroitent for CMS Kentico Xperience implementation. After a thorough analysis of the customer requirements, a team of Kentico CMS experts were involved in implementing Kentico Xperience. Teams also integrated applications across the customer’s multiple sites to provide access to a diverse range of content including Blogs, Videos, Journals, Newsletters, and Podcasts. Additionally, our teams also ensured seamless accessibility on tablets and mobile devices enabling effective integration of their microsites dedicated to Continuous Education.  Project Activities Vision to production deployment: Teams were involved from visioning of the product involving the initial requirements gathering and transitioning the concept to a fully functional release. Architecture, design, and development: Crafted a scalable and secure architecture. Database design, architecture, and implementation: Database teams were involved in establishing a robust database system to handle complex data securely. Comprehensive data integration: Seamless integration of existing data into the new system was taken up. Key performance metrics: Real-time analytics were provided to monitor and improve user experience. Support and maintenance of project: Post implementation, Adroitent team provided technical enhancement and support to ensure optimal performance. Agile Methodology: Scrum model was followed in implementing the solution, with two weeks sprint and a working model release every month. Technology Stack The technology stack used  for the project included C#.Net, ASP.Net, Kentico CMS, JavaScript, AJAX, jQuery, Bootstrap, HTML, Entity Framework, and SQL Server Database. Tools such as Visual Studio, TFS, Teams, Azure Boards, MSTest, Coverity, and Black Duck were instrumental in the development, testing, and subsequent maintenance of the project. Key Features Developed as Part of CMS Implementation Rich content repository: Admins were able to effortlessly upload and manage journals and articles, ensuring a dynamic and updated resource pool for medical practitioners and other professionals Articles bookmarking: Users were able to bookmark articles for easy retrieval and reference, fostering deeper engagement with the content Federated logins: Integration with social channels such as Gmail and Facebook enhanced user convenience and widened the user base with seamless access to the platform. Password reset and account management: Critical features such as password reset, account merging, and anonymization functionalities enhanced the overall customer support experience, ensuring seamless user interaction and satisfaction. Business Outcome Improved user engagement: Empowered the customer’s content management platform with dynamic and updated resources, enhancing their user engagement by 90% through personalized bookmarking features and rich content repository. Widened user accessibility: The scope and convenience provided with federated logins improved user accessibility by 99% with quick access to content.  Increased monetization opportunities: Helped expand the revenue streams as users were able to purchase premium articles, thereby increasing the customer’s revenue streams.  Improved brand visibility: With more user engagement due to personalized features and access to rich content, significantly improved the customer’s brand visibility.  Improved end-user support: Seamless user interactions enabled within the platform improved end-user support capabilities. Connect with us [wpforms id=”2376″ title=”false” description=”false”]

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