Software Engineering services helped a leading technology services provider to veterinary sector develop a Pet Telehealth Platform
Key Business Outcomes
95% Improvement
in Pet Primary Care
Revolutionized Pet Care with Easy Access to Vets through a Pet Telehealth Platform
About the Customer
The customer is a leading technology services provider to veterinary sector located in San Diego, United States. The customer serves the needs of veterinary caregivers with the latest technological advances and with innovative systems to deliver services to diagnose, prevent, and treat the majority of pet pathologies, improving the quality of life for pets and pet parents.
Business Challenge
For pet owners bringing a pet to the veterinarian’s clinic continues to be a challenge with limited mobility, restricted transportation, or commitments that make outside errands and other activities difficult. The customer with an aim to improve the pets and pet parents’ lives, needed a telehealth platform (Android and iOS) to seamlessly connect pet parents with veterinary professionals to improve pet patient health outcomes and ease pet parent’s lives.
The customer needed a comprehensive Telehealth solution that not only facilitated remote interactions and chats but also integrated various functionalities to manage appointments, payments, and medical records of pets efficiently. The goal of the platform was to deliver better pet care outcomes and improve the quality of life for pet parents.
Solution Delivered
After a deep analysis of the customer requirements, Adroitent team was involved in developing a Telehealth platform. By using this Telehealth platform (Android and iOS), vet care becomes easy and convenient for pet parents while not sacrificing the quality of pet care provided. Anipanion is an easy-to-use virtual visit Telehealth platform that allows vets to connect with pet patients conveniently with an anywhere, everywhere approach. This veterinary telehealth platform seamlessly connects pet parents and veterinary professionals through chats and video calls.
Project Activities
- Vision to production deployment: Teams were involved from the visioning of the product, initial requirements gathering and transitioning concept to a fully functional release of the telemedicine platform
- Architecture, design, and development: Crafted a scalable and secure architecture.
- Database design, architecture, and implementation: Database teams were involved in establishing a robust database system to handle complex data securely.
- Comprehensive data integration: Seamless integration of existing pet data in the veterinary clinics with the new system was done
- Quality assurance: Total quality assurance was implemented with an end-to-end work flow that included data validation and verification to ensure the solution reliability.
- Build, release, and deployment: DevOps CI/CD pipelines implemented to build and release iterative cycles for timely deployment of the solution.
- Key performance metrics: Real-time analytics for pet parents and veterinarians were provided to monitor and improve pet care.
- Support and maintenance of project: Post implementation, Adroitent team provided technical enhancement and support to ensure optimal performance.
- Agile Methodology: Scrum model was followed in implementing the solution, with two weeks sprint and a working model release every month.
Technology Stack
Angular 5.0, Node JS, Express JS, WEBRTC, Google Analytics and Java. Mongo database, web services used were REST API, and mobile platforms were Android and iOS. AWS cloud and Git repository were also used in developing and deploying the platform.
Key Features Developed
Remote access: Pet parents were able to access the app to consult vet specialists remotely.
Remote monitoring: Vets were able to see the pet’s health through video conferencing, and prescribe the treatment.
Appointment scheduling: Scheduling, rebooking and cancellation of appointments by pet parents through access to the vet’s availability grid.
Payment gateway integration: App was integrated with unified payment gateways. Pet parents were able to pay pets’ medical expenses with their credit cards.
Secure communication: Access provided to vet healthcare providers through the platform with a secure communication mode.
Pet patient records: Vet healthcare providers were able to store, update, and exchange pet patient’s medical data easily and quickly.
E-prescription system: Information about previous prescriptions, insurance providers, and pharmacy information could be easily accessed both by vets and pet parents.
Business Outcome
Revolutionized pet care: The Telehealth platform revolutionized pet healthcare with virtual access and improved care for the pets.
Increased accessibility to pet primary care: Accessibility to pet primary services increased by 95% leading to better health outcomes for pets and higher satisfaction rates for pet parents.
Removed waiting times: Waiting times at the hospitals for the pet parents was removed as they were able to access vets from the comfort of their homes.
Streamlined prescription process: Easy access to prescription history, insurance, and pharmacy information of pets and their health records was readily available.
Eased payment methods: Online payment options helped both the pet parents and vets as online transactions are faster, improving cash flow, and reducing the time businesses have to wait for funds.
