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Sitecore CMS Implementation for a Global Professional Solutions Provider

Sitecore Implementation for Multichannel Content Delivery | Adroitent Home/ Customer Stories/ SaaS & ERP Customer Story · SaaS & ERP Lectures on the move: Sitecore for medical education How Adroitent implemented Sitecore CMS for a global professional solutions provider — powering an audio medical education platform that lets physicians complete certifications across web and mobile. Adroitent Case FileMedical EducationSitecore · Multichannel3 min read The inflection pointProfessional development, on the move The customer serves an extensive base of healthcare professionals with demanding professional requirements. They needed a high-performing audio medical education platform, working across web and mobile, to publish clinical lectures and let physicians manage and complete certifications on the go. A high-performing audio medical education platform was needed across web and mobile Clinical lectures had to be published and delivered to a large professional user base Physicians needed to manage and complete certifications on the go The platform had to support the customer’s ongoing professional-development mission Certification shouldn’t wait for a desk and a browser. The interventionSitecore for multichannel delivery After a careful evaluation of the customer’s requirements, a team of Sitecore experts was engaged to build the solution: Audio Digest, an audio medical education platform publishing clinical lectures for physicians’ certification and professional development. Sitecore CMS implementation Sitecore chosen for powerful multichannel content delivery Content served consistently across websites, mobile apps and other digital platforms Audio Digest platform Publishes clinical lectures for healthcare professionals Physicians manage and complete certifications to advance their development Sitecore version upgrade Upgraded Sitecore 8.0 to Sitecore 10.0 End users access the customer’s websites at markedly higher speeds Third-party integrations Seamless integrations with third-party systems Intuitive functionality contributing to a user-friendly platform The game changer One CMS, every channel Sitecore’s multichannel model serves web, mobile apps and other digital platforms from one content base The 8.0 → 10.0 upgrade improved performance and user experience Physicians access clinical lectures conveniently from mobile devices Certifications managed and completed on the go Sitecore 10MultichannelWeb + MobileIntegrations By the numbers 90% higher user engagement 99% better learning experience Enhanced user experience Faster site performance By the numbers 90% higher user engagement 99% better learning experience Enhanced user experience Faster site performance The payoffEngaged, accessible, advancing Improved user engagement The Audio Digest platform revolutionized medical education for healthcare professionals and advanced their professional development, improving user engagement by 90%. Improved accessibility & learning Physicians and other healthcare professionals could conveniently access clinical lectures and manage certifications from mobile devices, improving their learning experience by 99%. Enhanced user experience Seamless third-party integrations and intuitive functionality contributed to a user-friendly platform. Faster performance Upgrading Sitecore 8.0 to 10.0 let end users access the customer’s websites at high speed. The stack behind itTools & technology Sitecore CMS 10Multichannel DeliveryThird-party IntegrationsWeb & Mobile This engagement was delivered as part of Adroitent’s SaaS & ERP Services practice. Good to knowFrequently asked questions What is Sitecore used for? Sitecore is an enterprise CMS and digital experience platform. Organizations use it to manage content centrally and deliver personalized experiences across websites, mobile apps and other digital channels, with marketing automation and analytics built in. What is multichannel content delivery? Multichannel content delivery means publishing content once and serving it consistently across many channels — web, mobile apps, email, connected devices — rather than maintaining separate content for each, ensuring a coherent experience and less duplication. Why upgrade to a newer Sitecore version? Newer versions bring performance improvements, security patches, modern architecture and continued vendor support. Upgrading — for example from Sitecore 8 to 10 — typically delivers faster page loads and a better experience for both editors and end users. What is a digital experience platform (DXP)? A DXP extends a CMS with personalization, customer data, analytics, commerce and marketing automation. It manages the whole customer journey across channels, not just page content — helping organizations tailor experiences to each visitor. How do CMS platforms support continuing professional education? They centralize course and lecture content, manage user accounts and progress, deliver material to web and mobile, and integrate with certification or assessment systems — so professionals can learn and complete credentials wherever they are. Deliver content to every channel. Sitecore and Kentico implementations, upgrades and support. Start a conversation Explore SaaS & ERP Keep reading Related customer stories SaaS & ERP ServiceNow ITSM QA for a global management firm Read story GCC solutions Scalable engagement model empowered a global consulting firm Read story Software engineering Driving digital excellence for a North American automotive leader Read story More from Adroitent: all customer stories · insights & blog · adroitent.ai

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Kentico Implementation For Professional Information Services Provider

Kentico Xperience Implementation: Rich Content Hub | Adroitent Home/ Customer Stories/ SaaS & ERP Customer Story · SaaS & ERP Every content type, one repository How Adroitent implemented Kentico Xperience for a global professional information services provider — unifying blogs, videos, journals, newsletters and podcasts across multiple sites into one seamless experience. Adroitent Case FileInformation ServicesKentico Xperience · .NET3 min read The inflection pointA plethora of content, scattered The customer is a global provider of professional information, software and services for healthcare, tax and accounting, governance, risk and compliance, legal, regulatory and ESG sectors — serving customers in over 180 countries with roughly 21,400 employees. Enhance user experience and enable seamless accessibility of content across multiple sites Handle a plethora of content types — blogs, videos, journals, newsletters and podcasts Integrate diverse content sources while ensuring responsive design for tablets and mobile Connect microsites dedicated to Continuous Education into one cohesive experience Great content fails when users can’t find it. The interventionKentico Xperience, implemented The customer partnered with Adroitent for a Kentico Xperience CMS implementation. After thorough requirements analysis, a team of Kentico experts implemented the platform and integrated applications across the customer’s multiple sites. Rich content repository Admins upload and manage journals and articles effortlessly A dynamic, continually updated resource pool for medical practitioners and other professionals Article bookmarking Users bookmark articles for easy retrieval and reference Fosters deeper, repeat engagement with the content Federated logins Integration with social channels such as Gmail and Facebook Enhanced convenience and a widened user base with seamless access Multi-site integration Applications integrated across the customer’s multiple sites Blogs, videos, journals, newsletters and podcasts all accessible in one experience The game changer One platform, every content type Blogs, videos, journals, newsletters and podcasts unified across sites Responsive design ensuring a consistent experience on tablets and mobile Continuous Education microsites integrated seamlessly Quality safeguarded with MSTest, Coverity and Black Duck Kentico CMSC#.NETASP.NETSQL ServerAzure Boards By the numbers 90% higher user engagement Unified content experience Responsive across devices Wider user base By the numbers 90% higher user engagement Unified content experience Responsive across devices Wider user base The payoffUnified, engaging, accessible Enhanced user engagement Personalized bookmarking and enriched content within the CMS improved user interaction by 90%. Unified content experience Diverse content sources — blogs, videos, journals, newsletters and podcasts — were integrated across multiple sites into one cohesive experience. Responsive across devices Responsive design ensured seamless accessibility and a consistent experience on tablets and mobile devices. Wider user base Federated logins with social channels such as Gmail and Facebook enhanced convenience and widened the customer’s user base. Dynamic resource pool Admins could effortlessly upload and manage journals and articles, keeping the resource pool dynamic and up to date for professionals. The stack behind itTools & technology Kentico CMSC#.NETASP.NETJavaScript / AJAX / jQueryBootstrapEntity FrameworkSQL ServerVisual StudioAzure BoardsMSTestCoverityBlack Duck This engagement was delivered as part of Adroitent’s SaaS & ERP Services practice. Good to knowFrequently asked questions What is Kentico Xperience? Kentico Xperience is an ASP.NET-based CMS and digital experience platform. It combines content management, e-commerce and marketing features, and suits mid-size to enterprise organizations wanting to manage multiple sites and channels from one platform. What is a content repository? A content repository is a central store for an organization’s digital content — articles, journals, videos, podcasts — with structure, metadata and access control. It lets teams manage content once and deliver it across many sites and channels. What are federated logins? Federated login lets users sign in with an existing identity from another provider — such as Google or Facebook — instead of creating a new account. It reduces sign-up friction, improves convenience and typically widens the addressable user base. Why does responsive design matter for content platforms? Readers arrive on phones, tablets and desktops. Responsive design adapts layout and navigation to each screen so content stays readable and usable everywhere — which directly affects engagement, accessibility and search performance. How do you choose between Kentico and Sitecore? Both are .NET-based enterprise platforms. Kentico is typically more cost-effective with strong all-in-one and e-commerce capabilities; Sitecore leads on advanced personalization and analytics at enterprise scale. The right choice depends on budget, personalization needs and existing stack. Unify your content experience. Kentico and Sitecore implementations, integrations and upgrades. Start a conversation Explore SaaS & ERP Keep reading Related customer stories SaaS & ERP ServiceNow ITSM QA for a global management firm Read story GCC solutions Scalable engagement model empowered a global consulting firm Read story Software engineering Driving digital excellence for a North American automotive leader Read story More from Adroitent: all customer stories · insights & blog · adroitent.ai

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Helped Clinical Solutions Provider With a Medical Record Documentation Platform Using MS Dotnet

Medical Record Documentation Platform on .NET | Adroitent Home/ Customer Stories/ Software Engineering Customer Story · Software Engineering Less paperwork, more patients: 99% accurate records How Adroitent built a medical record documentation platform for a US clinical documentation provider — easing doctors’ dictation tasks by 99% and unifying patient records across facilities. Adroitent Case FileHealthcare.NET · EHR Integration3 min read The inflection pointDocumentation burden, fragmented records The customer offers clinical documentation and document-sharing solutions, providing clinical information and electronic health record templates to customers throughout the United States. A need for error-free medical record documentation for doctors and clinicians The existing system struggled to integrate comprehensive data from various healthcare facilities Fragmented patient records and increased administrative burden on doctors A robust solution was needed to streamline clinical documentation workflow and improve record quality Every hour on paperwork is an hour away from patients. The interventionA state-of-the-art documentation platform The customer partnered with Adroitent to build a state-of-the-art medical record documentation platform, helping doctors across outpatient clinics, hospitals and ambulatory surgery centers efficiently complete patient documentation. Architecture & design In-depth design and architecture producing a user-friendly interface Made it easy for doctors to adopt and use the system efficiently Dictation & editing Streamlined clinical documentation with dictation support Advanced backend and post-dictation editing features reduced errors Data integration Seamless data integration across healthcare facilities Unified, complete patient records replacing fragmented ones EMR adoption Improved physician satisfaction with accelerated EMR adoption Documentation workflow aligned to how clinicians actually work The game changer Dictation, edited and accurate Eased doctors’ dictation tasks by 99% Advanced backend and post-dictation editing improved record quality 99% accuracy achieved in medical record documentation Seamless integrations with EHRs in hospitals and outpatient clinics MS .NETEHR IntegrationDictationAmbulatory By the numbers 99% eased dictation 99% documentation accuracy Accelerated EMR adoption Improved patient care By the numbers 99% eased dictation 99% documentation accuracy Accelerated EMR adoption Improved patient care The payoffAccurate, unified, adopted Saved doctors’ time The platform significantly reduced the time doctors spent on paperwork, allowing them to focus more on patient care — easing dictation tasks by 99%. Improved documentation accuracy Advanced backend and post-dictation editing features reduced errors and improved the quality of patient records, ensuring high accuracy in documentation. Accelerated EMR adoption The platform helped improve physician satisfaction and accelerated adoption of electronic medical records. Improved coordination & patient care Unified, complete patient records with seamless data integration across healthcare facilities improved coordination and eased patient care. Easy adoption for doctors In-depth design and architecture produced a user-friendly interface, making it easy for doctors to adapt and use the system efficiently. The stack behind itTools & technology MS .NETEHR / EMR IntegrationClinical TemplatesDictation & EditingSQL This engagement was delivered as part of Adroitent’s Software Engineering Services practice. Good to knowFrequently asked questions What is clinical documentation? Clinical documentation is the record of a patient’s care — history, examination, diagnosis, treatment and outcomes. Accurate, complete documentation supports continuity of care, billing, compliance and clinical decision-making across the care team. What is the difference between an EMR and an EHR? An EMR is the digital chart within a single practice or organization. An EHR is designed to be shared across organizations, so a patient’s record follows them between providers — supporting better coordination and a fuller clinical picture. How does dictation software reduce clinician burnout? Dictation lets clinicians speak notes rather than type them, cutting time at the keyboard. Combined with post-dictation editing and templates, it reduces after-hours paperwork — a major contributor to burnout — and returns time to patient care. Why is healthcare data integration difficult? Data lives in many systems using different formats and standards, across facilities with distinct workflows and strict privacy rules. Integrating it requires standards like HL7 and FHIR, careful mapping, and secure exchange — otherwise records stay fragmented. What makes clinicians actually adopt a new system? Adoption follows usability: a system that saves time on the first day. Interfaces that reduce clicks, fit existing workflows, integrate with the EHR the clinician already uses, and require minimal training are the ones that stick. Give clinicians their time back. Healthcare platforms engineered around the clinical workflow. Start a conversation Explore Software Engineering Keep reading Related customer stories Software engineering Driving digital excellence for a North American automotive leader Read story Software engineering Powering AI-driven travel experiences with DevOps and AWS Read story Software engineering Modernization of healthcare applications in the US Read story More from Adroitent: all customer stories · insights & blog · adroitent.ai

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Helped a Financial Services Provider With Auto Refinancing Platform Using PHP

Software Engineering services helped a leading financial services provider with an effective Auto Refinancing Platform Key Business Outcomes 90% Improvement in Loan Workflows for FSRs Improved Loan Closures by 90% A Seamless Experience for both Lenders and Consumers About the Customer The customer is a leading financial services company that helps lenders reduce the cost of acquisition and quickly look and pick those consumers who would benefit from refinancing their current auto loans. Business Challenge The customer required a scalable auto refinancing solution to serve its financial service representatives (FSRs) to process and disburse auto refinancing loans quickly and efficiently. The customer also required efficient loan workflows by having seamless integrations with many Third-party APIs. Solution Delivered After a thorough analysis of the customer requirements, Adroitent’s core PHP teams were involved in developing an innovative auto refinancing solution specifically designed to optimize the loan workflow for the customer’s FSRs. Project Activities Requirements elicitation and documentation: Teams were involved in gathering the requirements and documenting them and built the system ground up. Business logic and mockup screens: Detailed business logic was built using PHP source code. Mockup screens were developed with proper screen navigations. Architecture and UI/UX design: Architecture, design, and development of the solution was done with plug-and-play options. API integrations implemented using microservices. UI/UX design and wire frames were also done. Integrations, build, and release: A configurable workflow-based solution was developed with effective build and release management. Teams integrated the customer’s existing platform with strategic 16 third-party APIs and streamlined the processing of auto refinancing loan workflows. This integration ensured a smooth and seamless experience for both lenders and consumers. Quality assurance and testing: QA teams performed end-to-end testing including functional, integration, regression, and performance testing to validate the solution’s performance and reliability. Maintenance and support: Subsequent maintenance and support services were provided post production deployment. Technology Stack The technologies used were PHP 5.x, Laravel, CSS, JQuery, HTML, and JavaScript, and MariaDB (MySQL). RabbitMQ was used for third party integrations. Web services used were SOAP and REST and tools leveraged were Jira and Bit Bucket. Key Features Developed Lender interface interactions and document management: The various features developed were lender interfaces, inbound marketing for vendors/service providers, lender aggregations, loan application processing, vehicle information, and valuations, and handling of various deals finalizations.Messaging queue implementation: RabbitMQ, a message-oriented middleware, was used for handling asynchronous integrations with third-party applications and message queue implementations.Third-Party API integrations: The mainstream system was seamlessly integrated with 16 third-party APIs, facilitating data exchange and seamless functionality across systems.Dynamic appending of data to PDF: The system was made to dynamically support the appending of data to PDF templates which was based on business rules. Business Outcome:Streamlined workflows and improved loan closures: With streamlined workflows, ensured quicker loan processing by 90% and loan closures also improved by 90% for FSRs.Improved data exchange: Third-party APIs integration enhanced overall efficiency and facilitated smooth data exchange and communication between systems.Reduced loan workflow gaps: As the solution had no integration gaps between the mainstream system and third-party APIs, it ensured uninterrupted loan workflow processes without gaps and ensured seamless functionalities. Connect with us

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Revolutionizing Medical Education with Agile Methodology

Revolutionizing Medical Education with Agile Methodology Home/ Blog/ Revolutionizing medical education with Agile methodology Customer Story · Healthcare Revolutionizing medical education with Agile methodology A leading medical-education provider partnered with Adroitent to build an EHR-based training platform for nursing and medical instructors — delivered through Agile, iterative development. Adroitent InsightsCustomer StoryHealthcare3 min read Key takeaways A leading medical-education provider offers an EHR-based platform for nursing and medical instructors to train and evaluate students. Adroitent built the platform on a C#/ASP.NET stack with Backbone JS, jQuery, Bootstrap, NHibernate, and SQL Server. Agile methodology enabled flexibility, collaboration, and iterative development with rapid feature delivery. Key capabilities include class creation, student enrollment, assignment grading, and a library of hundreds of real-life patient cases. The clientA cutting-edge platform for medical instructors Our Client, a leading provider of medical education, offers a cutting-edge platform for nursing and medical instructors. Their innovative solution allows instructors to train, evaluate, and interact with students through tailor-made, real-life scenarios and cases. The platform seamlessly integrates into classroom, simulation lab, and clinical practice settings, providing students with hands-on experience with a realistic Electronic Health Records (EHR) and case studies. The stackThe technology stack The project employed a robust technology stack, including C#.Net, ASP.Net, Backbone JS, JavaScript, AJAX, jQuery, Bootstrap, HTML, NHibernate, and a SQL Server Database. Tools such as Visual Studio, TFS, Teams, Azure Boards, Coverity, and Black Duck were crucial for project development, tracking, and communication. This is the kind of full-stack software engineering Adroitent delivers across industries. The featuresKey features of the platform The application empowers instructors to conduct immersive and realistic training for students by providing tailor-made scenarios and cases. Key features include the simulation of real-world classroom teaching, along with: Creation of classes Student enrollment in classes Assignment creation and distribution Evaluation and grading of assignments Ability of instructors to create case studies for a specific course Access to a pre-populated library of hundreds of real-life patient cases for creating assignments and training students. The approachHow Agile methodology drove continuous improvement The project embraced Agile methodology, allowing for flexibility, collaboration, and iterative development. This approach facilitated continuous improvement, ensuring that the platform met the evolving needs of both instructors and students. Using Adroitent, the client could acheive the projects objectives and ensure: Rapid feature delivery and adaptation to changing requirements Enhanced collaboration between development teams and stakeholders Quick identification and resolution of issues through iterative testing Seamless integration of new features into the existing platform Agile allowed for flexibility, collaboration, and iterative, continuous improvement. As the project continues, the application remains a driving force behind the success and continues to contribute to the transformation of medical education for instructors and students alike. Good to knowFrequently asked questions What did Adroitent build for the medical-education client? Adroitent built a cutting-edge medical-education platform for nursing and medical instructors that lets them train, evaluate, and interact with students through tailor-made, real-life scenarios and cases, integrating a realistic Electronic Health Records (EHR) system across classroom, simulation lab, and clinical practice settings. What technology stack was used? The platform was built on C#.Net, ASP.Net, Backbone JS, JavaScript, AJAX, jQuery, Bootstrap, HTML, NHibernate, and a SQL Server database, with Visual Studio, TFS, Teams, Azure Boards, Coverity, and Black Duck used for development, tracking, and communication. What are the platform’s key features? Key features include simulation of real-world classroom teaching, class creation, student enrollment, assignment creation and grading, instructor-authored case studies, and access to a pre-populated library of hundreds of real-life patient cases. How did Agile methodology help the project? Agile enabled flexibility, collaboration, and iterative development, driving continuous improvement. It delivered rapid feature releases, closer team-and-stakeholder collaboration, quick issue resolution through iterative testing, and seamless integration of new features into the existing platform. How does the platform support nursing and medical training? It gives students hands-on experience with realistic EHR and case studies across classroom, simulation lab, and clinical practice settings, while instructors build tailor-made scenarios and draw on a library of hundreds of real patient cases. Is the engagement ongoing? Yes. The application continues to evolve as a long-running, multi-version engagement, remaining a driving force behind the client’s success and the ongoing transformation of medical education for instructors and students. See how Adroitent delivers software engineering and healthcare digital solutions. Build learning platforms that evolve with your users. Adroitent delivers Agile, iterative software engineering for healthcare and education platforms. Talk to our experts Explore software engineering Keep reading Related articles Customer Story Developing a Comprehensive Digital Learning Platform Read article Customer Story Transforming Medical Education with Digital Experiences Read article AI How is the Transformative Power of AI in Software Engineering Empowering Businesses? Read article More from Adroitent: all articles · customer stories · adroitent.ai

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Developing a Comprehensive Digital Learning Platform

Developing a Comprehensive Digital Learning Platform Home/ Blog/ Developing a comprehensive digital learning platform Customer Story · Healthcare Developing a comprehensive digital learning platform A global leader in professional information solutions partnered with Adroitent to build an advanced digital learning platform — giving nursing and medical instructors a customizable, realistic training environment. Adroitent InsightsCustomer StoryHealthcare2 min read Key takeaways A global leader in professional information solutions partnered with Adroitent to build an advanced digital learning platform. The platform gives nursing and medical instructors a customizable environment for training, evaluation, and interactive sessions. It integrates into classroom, simulation lab, and clinical practice settings with a realistic Electronic Health Record (EHR) experience. Instructors can create and manage classes, enroll students, assign and grade work, and draw on a library of hundreds of real-life patient cases. The clientA global leader in professional information solutions Our client is a global leader in information, software solutions and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. Our client is synonymous with innovation and excellence and stands as a testament to transformative professional solutions across global sectors. The solutionAn advanced digital learning platform We developed an advanced platform designed to offer nursing and medical instructors a customizable and innovative environment. This platform facilitates training, evaluation, and interactive sessions with students using real-life scenarios and cases. The application is designed to seamlessly integrate into classroom, simulation lab, and clinical practice settings, providing students with a realistic Electronic Health Record (EHR) experience. The solution provides instructors to create and manage classes, enroll students in classes, assign and grade assignments using a library of hundreds of real-life patient cases for creating assignments and training students. In practice, this enables instructors to: Create and manage classes Enroll students in classes Assign and grade assignments Use a library of hundreds of real-life patient cases for creating assignments and training students The outcomeA robust, user-friendly platform delivered By collaborating closely with out client, we successfully delivered a robust, user-friendly, and innovative platform that meets the unique needs of nursing and medical instructors, enhancing the overall training and evaluation process. A robust, user-friendly, and innovative platform, delivered through close collaboration. Good to knowFrequently asked questions Who was the client for the digital learning platform? The client is a global leader in information, software solutions, and services for professionals across healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; and corporate performance and ESG — synonymous with innovation and excellence in transformative professional solutions. What did Adroitent develop? Adroitent developed an advanced digital learning platform that gives nursing and medical instructors a customizable, innovative environment for training, evaluation, and interactive sessions with students using real-life scenarios and cases. What can instructors do on the platform? Instructors can create and manage classes, enroll students, assign and grade assignments, and use a library of hundreds of real-life patient cases to create assignments and train students. How does the platform support realistic training? The application integrates seamlessly into classroom, simulation lab, and clinical practice settings, providing students with a realistic Electronic Health Record (EHR) experience alongside real-life case studies. What was the outcome of the engagement? Through close collaboration with the client, Adroitent delivered a robust, user-friendly, and innovative platform tailored to nursing and medical instructors, enhancing the overall training and evaluation process. What environments does the platform integrate with? The platform integrates across classroom, simulation lab, and clinical practice settings, enabling consistent, hands-on training and evaluation wherever instruction takes place. See how Adroitent delivers software engineering and healthcare digital solutions. Deliver digital learning that fits how people teach. Adroitent builds customizable, user-friendly platforms for education and healthcare. Talk to our experts Explore software engineering Keep reading Related articles Customer Story Transforming Medical Education with Digital Experiences Read article Customer Story Revolutionizing Medical Education with Agile Methodology Read article CMS Sitecore Helix Architecture: A Layered and Modular Development Standard Read article More from Adroitent: all articles · customer stories · adroitent.ai

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Transforming  medical education with Digital Experiences

Transforming Medical Education with Digital Experiences Home/ Blog/ Transforming medical education with digital experiences Customer Story · SaaS and ERP Transforming medical education with digital experiences A global leader in professional information solutions engaged Adroitent to build a multi-site digital content experience on Kentico Xperience — spanning blogs, videos, journals, newsletters, and podcasts. Adroitent InsightsCustomer StorySaaS and ERP3 min read Key takeaways A global leader in professional information solutions engaged Adroitent to build a multi-site digital content experience. The platform was developed on Kentico Xperience, migrating from previous versions, with a full .NET and Entity Framework stack. It delivers Blogs, Videos, Journals, Newsletters, and Podcasts across responsive web and mobile, plus dedicated microsites. Value included content management, article monetization, bookmarking, federated logins, and enhanced customer support. The clientA global leader in professional information solutions Our client is a global leader in information, software solutions and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. Our client is synonymous with innovation and excellence and stands as a testament to transformative professional solutions across global sectors. The solutionA multi-site digital content experience The project included applications for integration with multiple sites, where users can seamlessly navigate through content such as Blogs, Videos, Journals, Newsletters, and Podcasts. The responsive design ensures accessibility on tablets and mobile devices, with additional microsites dedicated to Continuous Education, Skin Care Network, and Evidence-Based Practice Network. The application provides medical practitioners with a rich repository of content, including Blogs, Videos, Journals, Newsletters, and Podcasts. The integration with the Continuous Education and Certification (CEC) application enables students to access assessments for professional certification. The stackBuilt on Kentico Xperience The application was developed on Kentico Xperience and involved migrating from previous versions to the current version. The technology stack employed for this project includes C#.Net, ASP.Net, Kentico CMS, JavaScript, AJAX, jQuery, Bootstrap, HTML, Entity Framework, and SQL Server Database. Tools such as Visual Studio, TFS, Teams, Azure Boards, MSTest, Coverity, and Black Duck were instrumental in the development, testing, and maintenance phases. The valueThe value delivered The project delivered significant value to the client through: Content Management: Admins can effortlessly upload journals, articles, and issues, ensuring a dynamic and updated resource pool. Monetization: Users can purchase premium articles, expanding revenue streams for Wolters Kluwer. User Engagement: The platform allows users to bookmark articles for easy retrieval and reference. Federated Logins: Integration with Gmail and Facebook enhances user convenience and widens the user base. Customer Support: Including features such as password reset, account merging, and anonymization enhances the overall customer support experience. A rich content repository across web and mobile, delivered on Kentico Xperience. Currently, the project continues to evolve, with no specified end date, as the client and Adroitent work collaboratively to stay at the forefront of medical education technology. The engagement running over multiple years, and multiple versions of the applications remains a testament to the ongoing success and impact of the client partnership. Good to knowFrequently asked questions What did Adroitent build for the professional information leader? Adroitent built a multi-site digital content experience on Kentico Xperience, giving medical practitioners a rich repository of Blogs, Videos, Journals, Newsletters, and Podcasts, with responsive access on tablets and mobile and dedicated microsites for Continuous Education, Skin Care Network, and Evidence-Based Practice Network. What technology stack was used? The platform was developed on Kentico Xperience (Kentico CMS) with C#.Net, ASP.Net, JavaScript, AJAX, jQuery, Bootstrap, HTML, Entity Framework, and SQL Server, using Visual Studio, TFS, Teams, Azure Boards, MSTest, Coverity, and Black Duck for development, testing, and maintenance. What value did the project deliver? The project delivered content management for admins, article monetization to expand revenue streams, user engagement through bookmarking, federated logins via Gmail and Facebook, and improved customer support with password reset, account merging, and anonymization. What is the Continuous Education and Certification (CEC) integration? The CEC integration lets students access assessments for professional certification directly within the platform, connecting learning content to certification workflows for medical practitioners. Did the project involve a CMS migration? Yes. The application was developed on Kentico Xperience and involved migrating from previous versions of the CMS to the current version, modernizing the platform while preserving content and functionality. Is the engagement ongoing? Yes. The project continues to evolve as a multi-year, multi-version engagement, reflecting the ongoing success and impact of the client partnership in medical education technology. See how Adroitent delivers Sitecore and Kentico CMS and software engineering. Turn content into a revenue-driving experience. Adroitent builds and migrates Kentico and Sitecore platforms that engage users across web and mobile. Talk to our experts Explore CMS services Keep reading Related articles Customer Story Developing a Comprehensive Digital Learning Platform Read article Customer Story Revolutionizing Medical Education with Agile Methodology Read article CMS Kentico CMS Implementation: An Informative Guide for Digital Enterprises in 2025 Read article More from Adroitent: all articles · customer stories · adroitent.ai

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Exceptional Customer Support and Engagement

Exceptional Customer Support and Engagement Home/ Blog/ Exceptional customer support and engagement Customer Story · Artificial Intelligence Exceptional customer support and engagement Facing rising customer expectations, a customer-centric enterprise turned to Adroitent to integrate DROIT AI into its help desk — cutting search time by 90% and support requests by 50%. Adroitent InsightsCustomer StoryArtificial Intelligence2 min read Key takeaways The customer wanted to leverage AI to meet rising customer expectations for support and help amid increasing service complexity. Adroitent integrated DROIT into the client’s help desk to enhance support, streamline operations, and provide a competitive edge. DROIT lets customers search product information and manuals conversationally and deep-dive for additional clarifications. Search time for information dropped by 90% and help desk and maintenance support requests fell by 50%. The challengeMeeting rising customer expectations with AI In today’s hyper-connected world, exceptional customer service is not merely a competitive advantage; it’s an absolute necessity. Our customer is committed to excellence, innovation, and customer-centricity, With increasing customer expectations, and increasing complexity of services, our customer wanted to leverage AI to meet his customer’s expectation for support and help. The solutionDROIT integrated into the help desk We integrated DROIT into their help desk system to greatly enhance customer support, streamline operations, and offer a competitive edge. Some of the salient features of our solution were: Ability to search the database of product information, maintenance manuals and other relevant information related to products and services Enable customers to have a conversation and get the relevant information and enable them to deep dive into the information for additional clarifications Enable enterprise to publish and dissipate the latest information about their products and services and be available to customers immediately. The outcomeThe results We could redefine the way our customer could connect, engage, and support their valued customers by reducing the time that customers spend in searching for information by 90%. We could reduce the time for customers to dive deeper for additional information and thereby, reduce the help desk and maintenance support requests by 50%. Search time cut by 90% and help desk requests reduced by 50% with DROIT. Good to knowFrequently asked questions What problem did the customer want to solve? Facing rising customer expectations and increasing service complexity, the customer wanted to leverage AI to better meet their own customers’ needs for support and help — delivering faster, more self-sufficient assistance. How did Adroitent use DROIT for customer support? Adroitent integrated DROIT into the client’s help desk system to enhance customer support, streamline operations, and provide a competitive edge, enabling conversational search across product information and maintenance manuals. What can customers do with the DROIT-powered help desk? Customers can search a database of product information, maintenance manuals, and related material; have a conversation to get relevant answers and deep-dive for clarifications; and access the latest product and service information as soon as the enterprise publishes it. What results did the solution deliver? The solution reduced the time customers spend searching for information by 90% and reduced help desk and maintenance support requests by 50%, redefining how the client connects with and supports its valued customers. What is DROIT? DROIT is Adroitent’s AI solution that uses conversational AI and large language models to surface answers from enterprise data — here applied to a help desk to power fast, self-service product support. How does DROIT keep information current? DROIT lets the enterprise publish and disseminate the latest information about its products and services so it is available to customers immediately, keeping the support knowledge base continuously up to date. See how Adroitent delivers DROIT and enterprise AI and generative AI solutions. Cut support requests with conversational AI. Adroitent’s DROIT AI turns your product knowledge into instant, self-service answers for customers. Talk to our experts Explore enterprise AI Keep reading Related articles Customer Story Personalizing Information Instantly to Salespeople Read article AI How is the Transformative Power of AI in Software Engineering Empowering Businesses? Read article AI What is the Role of AI Agents in Recruitment in 2025? Read article More from Adroitent: all articles · customer stories · adroitent.ai

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Personalizing information instantly to salespeople

Personalizing Information Instantly to Salespeople Home/ Blog/ Personalizing information instantly to salespeople Customer Story · Artificial Intelligence Personalizing information instantly to salespeople A customer wanted to revolutionize its sales and marketing operations with personalized content. Adroitent used DROIT AI to put the right materials at salespeople’s fingertips — cutting search time by 75%. Adroitent InsightsCustomer StoryArtificial Intelligence2 min read Key takeaways Sales teams need fast access to marketing materials — case studies, specs, and customer-centric content — but traditional approaches are slow and error-prone. The customer wanted to personalize content for salespeople and answer product questions on features, benefits, and applications instantly. Adroitent used DROIT to let salespeople search customer profiles, past projects, case studies, presentations, references, and quotes in real time. Time to search, locate, and organize information for prospects and clients dropped by 75%, with answers delivered on the spot. The challengeGetting the right content to sales, instantly In the competitive market landscape, staying ahead of the curve is imperative for success. Enterprises often produce a vast array of products and services, each with its unique features, technologies, advantages, and benefits. Sales teams need to have easy access to marketing materials, including case studies, product specifications, and customer-centric content, to effectively promote these products. Traditional approaches to creating, organizing, and disseminating these materials can be time-consuming, error-prone, and inefficient. Our customer wanted to revolutionize it’s sales and marketing operations, by providing personalized content to its salespeople and wanted a solution that can answer salespeople’s questions about specific products or services, such as their features, benefits, and applications instantaneously. The solutionDROIT for sales enablement By using DROIT, enterprises can ensure that their salespeople have access to all the marketing materials they need to sell their products and services effectively. DROIT enabled: the salespeople to search the complete database of customer profiles, past projects, case studies, marketing materials, sales presentations, references, quotes etc., the sales and marketing people to directly search for relevant information in real-time the salespeople to provide the most relevant past experiences and projects along with customer quotes etc., The outcomeThe results Overall, DROIT improved the efficiency and effectiveness of salespeople and freed up salespeople to focus on closing deals. We could reduce the time taken to search, locate and organize the information to prospects and new clients by 75%, and enabled salespeople to provide information on the spot during client interaction in real-time. Time to search, locate, and organize sales information reduced by 75% with DROIT. Good to knowFrequently asked questions What challenge did the sales team face? Enterprises produce a vast array of products and services, and sales teams need easy access to marketing materials such as case studies, product specifications, and customer-centric content. Traditional approaches to creating, organizing, and disseminating these materials were time-consuming, error-prone, and inefficient. How did Adroitent solve it with DROIT? Adroitent used DROIT to give salespeople instant, personalized access to the complete database of customer profiles, past projects, case studies, marketing materials, sales presentations, references, and quotes — with real-time search across all of it. What can salespeople do with DROIT? Salespeople can search the full content database, retrieve relevant information in real time, and surface the most relevant past experiences, projects, and customer quotes during client interactions. What results did the solution deliver? DROIT reduced the time taken to search, locate, and organize information for prospects and new clients by 75%, and enabled salespeople to provide information on the spot during client interactions in real time. How does DROIT improve sales productivity? By automating content retrieval and answering product questions instantly, DROIT improved the efficiency and effectiveness of salespeople and freed them up to focus on closing deals. What is DROIT? DROIT is Adroitent’s AI solution that uses conversational AI and large language models to surface answers from enterprise data — here applied to sales enablement for instant, personalized content. See how Adroitent delivers DROIT and enterprise AI and generative AI solutions. Give sales the right answer, on the spot. Adroitent’s DROIT AI puts your entire content library at your sales team’s fingertips in real time. Talk to our experts Explore enterprise AI Keep reading Related articles Customer Story Exceptional Customer Support and Engagement Read article Customer Story Revolutionizing Candidate Search in Large Resume Databases Read article AI How is the Transformative Power of AI in Software Engineering Empowering Businesses? Read article More from Adroitent: all articles · customer stories · adroitent.ai

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Revolutionizing Candidate Search in large resume databases

Revolutionizing Candidate Search in Large Resume Databases Home/ Blog/ Revolutionizing candidate search in large resume databases Customer Story · Artificial Intelligence Revolutionizing candidate search in large resume databases Keyword search struggles to surface the right candidates. A large resourcing firm turned to Adroitent’s DROIT AI for semantic search — cutting shortlisting effort by 80%. Adroitent InsightsCustomer StoryArtificial Intelligence2 min read Key takeaways Traditional keyword search is ineffective for finding candidates with the specific skills and experience employers need. A large resourcing firm approached Adroitent for an AI solution ensuring fast searches, complete database coverage, and pinpoint accuracy. Using DROIT, Adroitent delivered contextual understanding via semantic search and enhanced personalization across the resume database. Resume shortlisting effort dropped by 80% and the probability of selecting the right candidate rose by 50%. The challengeWhen keyword search isn’t enough In the fast-paced world of recruitment and resourcing, finding the right candidate for a job opening can be a daunting task, especially for large resourcing firms with extensive databases of resumes. Traditional search methods often rely on keyword matching, which can be ineffective for finding candidates with the specific skills and experience that an employer is looking for. To streamline and enhance the candidate search process, a large resourcing firm approached Adroitent to provide a AI Solution that would ensure fast searches, complete database coverage, and pinpoint accuracy. The solutionSemantic search with DROIT Using DROIT, we could deliver a solution that had contextual understanding using semantic search, and enhanced personalization. DROIT solution enabled: The ability to search the complete database of resumes Reduced the number of shortlisted candidates based on job description Enabled end-users to directly search for suitable candidates Enabled recruiters to search deeper to identify the right candidate The outcomeThe results Leveraging DROIT we could revolutionize the way the resourcing firm searched and managed their vast resume databases. With the ability to understand context, personalize recommendations, and process data at lightning speed, we could reduce the Resume shortlisting effort by 80% and Increase the probability of selecting candidate by 50%. Resume shortlisting effort reduced by 80% and selection probability up 50% with DROIT. As AI continues to advance, Adroitent continues to stay at the forefront of these innovations to provide the competitive advantage to its customers. Good to knowFrequently asked questions Why is keyword search ineffective for recruitment? Traditional search methods rely on keyword matching, which struggles to find candidates with the specific skills and experience an employer needs — especially for large resourcing firms with extensive resume databases. How did Adroitent revolutionize candidate search? Using DROIT, Adroitent delivered a solution with contextual understanding through semantic search and enhanced personalization, enabling fast, accurate searches across the complete resume database. What did the DROIT solution enable? DROIT enabled searching the complete database of resumes, reducing shortlisted candidates based on the job description, letting end-users search directly for suitable candidates, and helping recruiters search deeper to identify the right candidate. What results did the solution deliver? By understanding context, personalizing recommendations, and processing data at high speed, DROIT reduced resume shortlisting effort by 80% and increased the probability of selecting the right candidate by 50%. What is semantic search in candidate matching? Semantic search understands the meaning and context behind a query rather than matching keywords alone, so it can surface candidates whose skills and experience truly fit a role — even when their resumes use different wording. What is DROIT? DROIT is Adroitent’s AI solution that uses semantic search and large language models to surface answers from enterprise data — here applied to talent sourcing across large resume databases. See how Adroitent delivers DROIT and enterprise AI and Talentalign. Find the right candidate, faster. Adroitent’s DROIT AI brings semantic search and personalization to your resume database. Talk to our experts Explore enterprise AI Keep reading Related articles Customer Story Personalizing Information Instantly to Salespeople Read article AI Unleashing the Top Seven Trends in Recruitment for 2025 Read article AI Meet Talentalign: The Future of Smart Hiring Read article More from Adroitent: all articles · customer stories · adroitent.ai

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