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Helped a global BPO leader with a Real-time Agent Tracking System using MS Dotnet

.Net, Software Engineering /

Adroitent’s Product Engineering services helped a global BPO leader with a Real-time Agent Tracking System. Key Business Outcomes Enhanced workforce (agents) visibility & monitoring by 100% Optimized agent performance by 100% Enhanced customer satisfaction significantly About Customer The customer is a global BPO leader in customer support, providing dedicated agents, advanced technology, and customized strategies for innovative brands.  The customer helps to scale and optimize customer experience (CX) through data-driven and brand-specific customer service solutions and has a global clientele. Customer Challenge The customer needed a real-time agent tracking system as they were enabling expansive customer support services to large innovative brands. They needed an effective real-time agent tracking system to boost efficiency, improve service quality, and maintain tighter control over their workforce (agents).  Solution Delivered Adroitent partnered with the customer to develop a real-time agent tracking system that offers many advantages for supervisors, enabling them to manage their workforce effectively. Developing this tracking system significantly improves the supervisor’s ability to manage teams efficiently and improve overall productivity by constantly tracking their activities in real-time. Various features developed help the supervisors to optimize workflows, improve service quality, and maintain high levels of customer satisfaction. https://adroitent.ai/wp-content/uploads/2024/11/INTouch_Real-Time_Agent_Tracking_Freezed_compressed.mp4 Project Highlights Requirement analysis: Adroitent’s team conducted a thorough analysis of the customers’ requirements to ensure the solution met all necessary criteria. Framework development: Developed the core VTV platform framework using ES6 and core JavaScript, ensuring robust functionality and future scalability. Integrated Conviva analytics and Adobe analytics and restructured all files and maintained proper folder structure. SDK integration: Created an SDK that could be easily integrated with existing applications, simplifying the transition for customers. Lite app development: Designed and developed a “Lite App” solution for the customer without their own apps, ensuring quick deployment. Ensured to create new application seamlessly for any new customer. Quality assurance: Performed extensive testing across various devices and TV models to ensure compatibility and performance. Custom attributes and metrics changes were tested and deployed t production server. Deployment and support: Managed the deployment process and provided ongoing support to ensure smooth operation and address any issues quickly. Solution Highlights Architecture design and development: Adroitent’s team developed a scalable, efficient, and secure architecture for the real time agent tracking system. Teams were involved in the design and development of the architecture of a real-time agent tracking system. Database design, architecture, and implementation: A robust database system was developed to handle complex data securely. Quality assurance: The testing was done to ensure the system was fully functional. Technology stack leveraged The technology stack included DotNet core, HTML, Javascript, Entity Framework, SignalR, Postgres, and SQL.  Features developed Live agent status monitoring: Supervisors can view which agents are available, busy, or on break in real time. The system shows agent status and activity they are currently handling; handling a call, resolving a ticket, or engaging in back-office tasks. Real-time agent tracking: Supervisors can track the number of calls an agent handles, along with call duration and outcomes, providing insights into productivity along with their shift start and end listings. Task assignment and completion: Managers can assign tasks dynamically based on the agents’ availability and track their completion in real-time. Agent performance tracking: Supervisors can track each agent’s performance metrics and trends through their shifts, allowing immediate feedback and alignments. Alerts and notifications: The system automatically notifies supervisors when agents are handling too many calls or if service levels are at risk of falling below the set thresholds. Queue monitoring: Supervisors can see the number of callers in queues and adjust resources in real-time to manage high demand. Snoozed agents status: Agents who are on break will be displayed as snoozed users and overshooting of breaks will also be notified to their respective supervisors. Service level monitoring: Supervisors can track if service levels (response times, customer wait times) are being met in real-time, allowing for immediate corrective actions. Performance metrics dashboard: Real-time dashboards show KPIs like call resolution times, customer satisfaction scores, first-call resolution rates, average handling times, etc. Analytics and reporting: Provides reports that aggregate data from agent performance, customer interactions, and call quality to make informed decisions quickly. Supervisors can generate customized reports on various performance metrics, allowing detailed analysis and planning. Business Outcome Enhanced agent visibility and monitoring: Supervisors were able to track agent activities in real-time, which enhanced the workforce visibility and monitoring by 100%. Improved workforce management: Real-time agent availability enabled better task delegation and workload management. The real-time agent tracking system optimized the workforce management leading to a better resource allocation. Agent performance optimization: Supervisors were able to identify bottlenecks or underperforming agents and provide efficient resources for better outcomes. Data-driven insights helped to optimize workflows and improve agent performance by 100%. Improved decision-making: Real-time agent data availability enabled supervisors to make quick, informed decisions, especially during peak times or high-demand situations. The system also helped to assign tasks based on the agent availability and proximity for faster response times which helped in faster decision-making. This real-time data helped to reduce delays, especially in fast-paced environments like logistics, customer service, or technical support. Increased operational efficiency: Supervisors were able to monitor agents’ location, activities, and status in real-time, which ensured tasks were assigned more efficiently and resources were optimally utilized improving the overall operational efficiency. Enhanced customer satisfaction: Faster issue resolution and improved workforce task delegation contributed to higher customer satisfaction. Real-time tracking ensured agents were assigned promptly, reducing wait times for customers enhancing customer satisfaction significantly. Connect with us Please enable JavaScript in your browser to complete this form.Name *Company NameEmail *Message * Submit

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Empowered a professional services provider with Clinical Decision Support System

PHP, Software Engineering /

Software Engineering helped a leading global provider of professional information and healthcare services with a Clinical Decision Support System Key Business Outcomes Revolutionized Point-of-Care support to healthcare professionals by 100% Improved Patient Outcomes by 95% Quick Access to Information for Primary Care Physicians About the Customer Customer is a global provider of professional information, software solutions, and services for healthcare, tax and accounting, governance, risk and compliance, legal and regulatory, and Environmental, Social, and Governance (ESG) sectors.  The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.  Business Challenge With over 20 years of knowledge base of best-selling clinical content in the family medicine market, the customer felt a need for an integrated solution that would help as a guide for primary care professionals and clinical students in their daily clinical decision support. The customer required an application to provide integrated clinical decision support for its primary care professionals and clinical students, ensuring quick access to essential information at the point of care to ease patient care decisions and improve patient outcomes. Solution Highlights – PHP and Drupal Implementation After a thorough analysis of the customer requirements, our core PHP and Drupal teams were involved in developing a fully integrated clinical decision support application. Our teams leveraged latest tools and technologies and adopted industry’s best practices to develop the application to provide real-time guidance to physicians and clinical students, for improving patient care outcomes. Project Activities Requirements gathering: Checklists and templates were used to gather requirements keeping in mind the customer needs and objectives. Application design and development: For front-end development the technologies used were PHP, Drupal, HTML5, CSS, and Angular JS/Bootstrap. Custom module development: Various extensions and custom modules were developed to add specific features and functionalities to the application tailored to the needs of clinical physicians. Theming and responsive design: In order to deliver a consistent and user-friendly experience across devices, Drupal theming and responsive design were used. Quality assurance (QA): Various QA testing methods included functional, regression, and performance testing methods to verify and validate the reliability and performance of the solution. Technology Stack NGINX was used as the web server and MySQL served as the database backend for storing and managing clinical content and user data. Drupal CMS was used for theming and responsive design. Tools such as Selenium, nUnit, Git, SonarQube, and Jenkins were used for automated testing, version control, continuous integration, code quality, and deployment. Key Features Developed Search bar on all pages: A search bar was displayed on every page for users to easily search for an intended topic. In the search results page, the user could search for the intended topic thereby enabling quick navigation to the required topic. Share content via email: With the topic-sharing feature developed, the logged users could share the topic content available under multiple categories via email to other users having valid email IDs. Bookmarking and favorites: Users can bookmark their favorite topics and content on the application to view later with this feature. Sort content as per search need: Users will be able to sort the search content based on factors such as relevance, most recent updates, A to Z Alphabetical, and Z to A Reverse Alphabetical orders, thus making the app more interactive to the user. Browse and filter content: Users can filter the search content based on the available categories such as diseases, conditions, lab tests, PT exercises, algorithm charts, etc., and also show all content types based on the user’s need. Sort the disease based on specialty: The specialty listing feature gives the user an advantage to go through the desired specialty and also helps to sort specific diseases belonging to one specialty when the user intends to do so. Business Outcome Enhanced Point-of-Care support for physicians: The app provided quick access to clinical content and decision support tools, enabling healthcare professionals, physicians, and clinical students to make informed decisions at point-of-care support by 100%, easing patient care. Delivered optimal user experience: Drupal theming and responsive design ensured optimal user experience across devices, enhancing accessibility and usability. Improved performance of clinicians: With effective features in place and easy access to clinical decision making at the point-of-care, improved the performance of physicians and clinical students. Improved patient outcomes: The workflow efficiency of clinicians improved significantly with a quick decision support system and improved patient care outcomes by 95%. Connect with us [wpforms id=”2376″ title=”false” description=”false”]

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Delivered Pet Telehealth Platform to technology services provider in the US using Node.js

Node.js, Software Engineering /

Software Engineering services helped a leading technology services provider to veterinary sector develop a Pet Telehealth Platform Key Business Outcomes 95% Improvement in Pet Primary Care Revolutionized Pet Care with Easy Access to Vets through a Pet Telehealth Platform About the Customer The customer is a leading technology services provider to veterinary sector located in San Diego, United States. The customer serves the needs of veterinary caregivers with the latest technological advances and with innovative systems to deliver services to diagnose, prevent, and treat the majority of pet pathologies, improving the quality of life for pets and pet parents. Business Challenge For pet owners bringing a pet to the veterinarian’s clinic continues to be a challenge with limited mobility, restricted transportation, or commitments that make outside errands and other activities difficult. The customer with an aim to improve the pets and pet parents’ lives, needed a telehealth platform (Android and iOS) to seamlessly connect pet parents with veterinary professionals to improve pet patient health outcomes and ease pet parent’s lives. The customer needed a comprehensive Telehealth solution that not only facilitated remote interactions and chats but also integrated various functionalities to manage appointments, payments, and medical records of pets efficiently. The goal of the platform was to deliver better pet care outcomes and improve the quality of life for pet parents. Solution Delivered After a deep analysis of the customer requirements, Adroitent team was involved in developing a Telehealth platform. By using this Telehealth platform (Android and iOS), vet care becomes easy and convenient for pet parents while not sacrificing the quality of pet care provided. Anipanion is an easy-to-use virtual visit Telehealth platform that allows vets to connect with pet patients conveniently with an anywhere, everywhere approach. This veterinary telehealth platform seamlessly connects pet parents and veterinary professionals through chats and video calls. Project Activities Vision to production deployment: Teams were involved from the visioning of the product, initial requirements gathering and transitioning concept to a fully functional release of the telemedicine platform Architecture, design, and development: Crafted a scalable and secure architecture. Database design, architecture, and implementation: Database teams were involved in establishing a robust database system to handle complex data securely. Comprehensive data integration: Seamless integration of existing pet data in the veterinary clinics with the new system was done Quality assurance: Total quality assurance was implemented with an end-to-end work flow that included data validation and verification to ensure the solution reliability. Build, release, and deployment: DevOps CI/CD pipelines implemented to build and release iterative cycles for timely deployment of the solution. Key performance metrics: Real-time analytics for pet parents and veterinarians were provided to monitor and improve pet care. Support and maintenance of project: Post implementation, Adroitent team provided technical enhancement and support to ensure optimal performance. Agile Methodology: Scrum model was followed in implementing the solution, with two weeks sprint and a working model release every month. Technology Stack   Angular 5.0, Node JS, Express JS, WEBRTC, Google Analytics and Java. Mongo database, web services used were REST API, and mobile platforms were Android and iOS. AWS cloud and Git repository were also used in developing and deploying the platform.  Key Features Developed Remote access: Pet parents were able to access the app to consult vet specialists remotely. Remote monitoring: Vets were able to see the pet’s health through video conferencing,   and prescribe the treatment. Appointment scheduling: Scheduling, rebooking and cancellation of appointments by pet parents through access to the vet’s availability grid. Payment gateway integration: App was integrated with unified payment gateways. Pet parents were able to pay pets’ medical expenses with their credit cards. Secure communication: Access provided to vet healthcare providers through the platform with a secure communication mode. Pet patient records: Vet healthcare providers were able to store, update, and exchange pet patient’s medical data easily and quickly. E-prescription system: Information about previous prescriptions, insurance providers, and pharmacy information could be easily accessed both by vets and pet parents. Business Outcome Revolutionized pet care: The Telehealth platform revolutionized pet healthcare with virtual access and improved care for the pets.  Increased accessibility to pet primary care: Accessibility to pet primary services increased by 95% leading to better health outcomes for pets and higher satisfaction rates for pet parents. Removed waiting times: Waiting times at the hospitals for the pet parents was removed as they were able to access vets from the comfort of their homes. Streamlined prescription process: Easy access to prescription history, insurance, and pharmacy information of pets and their health records was readily available. Eased payment methods: Online payment options helped both the pet parents and vets as online transactions are faster, improving cash flow, and reducing the time businesses have to wait for funds. Connect with us [wpforms id=”2376″ title=”false” description=”false”]

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Helped a leading partner in the USA with a robust streaming platform using Angular

Angular, Software Engineering /

Software Engineering services helped a leading partner in the USA with a robust streaming platform https://adroitent.ai/wp-content/uploads/2024/09/Angular-CS-video2.mp4 Key Business Outcomes A versatile streaming platform for Smart TVs and multiple devices A seamless and high-quality streaming experience delivered Enhanced user satisfaction and user engagement by 100% About Customer The customer is a leading partner in streaming profitability providing unified apps in homes across all streaming devices into a single, seamless user experience that increases audience acquisition, engagement and monetization. The customer is headquartered in New York, USA. Customer Challenge The customer needed an effective virtual TV platform having seamless streaming capabilities across a range of smart TVs and devices. Solution Delivered Adroitent developed an effective Virtual TV (VTV) platform, a JavaScript framework designed to provide seamless streaming capabilities across a range of Smart TVs (LGWebOS, Samsung, Vizio) and devices (Chromecast, Roku, FireTV, Xbox). This innovative framework handles casting from mobile apps, auto-installation of apps on Smart TVs and devices, and manages all playback commands, while emitting different playback events from the player. Project Highlights Requirement analysis: Adroitent’s team conducted a thorough analysis of the customers’ requirements to ensure the solution met all necessary criteria. Framework development: Developed the core VTV platform framework using ES6 and core JavaScript, ensuring robust functionality and future scalability. Integrated Conviva analytics and Adobe analytics and restructured all files and maintained proper folder structure. SDK integration: Created an SDK that could be easily integrated with existing applications, simplifying the transition for customers. Lite app development: Designed and developed a “Lite App” solution for the customer without their own apps, ensuring quick deployment. Ensured to create new application seamlessly for any new customer. Quality assurance: Performed extensive testing across various devices and TV models to ensure compatibility and performance. Custom attributes and metrics changes were tested and deployed t production server. Deployment and support: Managed the deployment process and provided ongoing support to ensure smooth operation and address any issues quickly. Key Features Developed VTV SDK integration: Integrates with existing TV and device apps, providing flexibility and reducing development time. Lite app provision: Offers a Lite App for customers who do not have their own app, enabling a quick setup that can be operational in a day. Broad device support: Supports a variety of Smart TVs and devices, from legacy models to the latest in the market. Streaming compatibility: Accommodates different streaming formats including HLS and DASH, ensuring versatile content delivery. Content protection: Supports DRM (Digital Rights Management) to secure content and prevent unauthorized access. Closed captions: Provides support for different types of closed captions to enhance user accessibility. Ad insertion: Supports both client-side and server-side ad insertion, enabling flexible monetization options. Technology Stack Leveraged Angular 7, Core Javascript, ES6, CSS, HTML 5, AWS DynamoDB, AWS RDS, AWS API gateway, AWS Lambda, AWS Cognito, Custom analytics, Conviva Neilson, Adobe, Postman, Github, AWS EC2 instances, AWS S3, AWS Cloudfront, AWS Pipeline, AWS Kinesis. Business Outcome Enhanced streaming capability: Provided customer with a robust and versatile streaming platform compatible with multiple devices and TV models. Improved user experience: Delivered a seamless and high-quality streaming experience, enhancing user satisfaction and user engagement by 100%. Improved monetization options: Supported various ad insertion methods, providing customers with flexible monetization options to maximize revenue. Secure content delivery:  Ensured content protection through DRM, safeguarding intellectual property and maintained compliance with industry standards. Reduced time to market: Enabled quick deployment of streaming apps with the Lite App option, reducing the time to market for customers. Connect with us

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Sitecore implementation for a solutions provider enabled multichannel content delivery

SaaS, SaaS and ERP /

Sitecore CMS Implementation helped a global professional solutions provider develop Mobile Audio Medical Education Platform Key Business Outcomes 90% Increase in User Engagement 99% Improvement in Learning Experiences About the Customer The customer is a global provider of professional information, software solutions, and services for the healthcare, tax and accounting, governance, risk and compliance, legal and regulatory, and Environmental, Social, and Governance (ESG) sectors.  The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Business Challenge The customer has an extensive healthcare professional’s user base and had to cater to their professional requirements. The customer needed a high-performing audio medical education platform which would work on both web and mobile for publishing clinical lectures enabling healthcare physicians to manage and complete their certifications on the go, assisting them in their professional development. Solution Delivered – Implemented Sitecore CMS After a careful evaluation of the customer requirements, a team of Sitecore experts were engaged to build the solution. Audio Digest is an audio medical education platform that publishes clinical lectures, which enables physicians to manage and complete their certifications and help them advance their professional development. Sitecore CMS was implemented as it is a powerful content management system that supports multichannel content delivery including websites, mobile apps, and other digital platforms. The CMS implementation helped the customer to manage multiple sites from a single content repository, making it easier to tailor content specifically for their mobile users. Project Activities Vision to production deployment: Adroitent team was involved from visioning of the product involving the initial requirements gathering and transitioning the concept to a fully functional release of the platform. Architecture, design, and development: Crafted a scalable and secure architecture. Database design, architecture, and implementation: Database teams were involved in establishing a robust database system to handle complex data securely. Comprehensive data integration: Seamless integration of existing data into the new system was done. Key performance metrics: Real-time analytics was provided to monitor and improve user experience. Support and maintenance of project: Post implementation, Adroitent team provided technical enhancement and support to ensure optimal performance of the audio digest platform. Agile Methodology: Scrum model was followed in implementing the solution, with two weeks sprint and a working model release every month.  Technology Stack The technology stack included Sitecore CMS, Insite Commerce, ATS, ASP.Net, Angular JS, C#, JQuery, JavaScript, CSS, and HTML for development. MongoDB, Think, and SQL Server were used for database management. Web Analytics tools such as Google Analytics, Hotjar, Adobe Analytics, and Sitecore Analytics were used for tracking the web analytics. Testing tools like Postman, Fiddler, TFS, and Git were used for quality assurance and version control. Key Features Developed Third-party integrations: The platform was made to seamlessly integrate with third-party E-commerce systems, certification services, media players, and CRM systems, thus providing a cohesive user experience. Mobile accessibility: Responsive mobile apps developed helped physicians to access clinical lectures and were able to manage their certifications on the go. Sitecore version upgradation: Upgrading Sitecore 8.0 to Sitecore 10.0 helped in improving the user experience as end users were able to access the customer websites at high speeds. Business OutcomeImproved user engagement: The deployment of the Audio Digest platform has revolutionized the medical education of healthcare professionals and advanced their professional development with an improved user engagement by 90%. Improved user accessibility and learning experiences: Physicians and other healthcare professionals were able to conveniently access clinical lectures and manage certifications from their mobile devices, improving their learning experiences by 99%. Enhanced user experience: Seamless integrations with third-party systems and intuitive functionalities contributed to a user-friendly platform enhancing the user experience. Connect with us [wpforms id=”2376″ title=”false” description=”false”]

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Kentico Implementation for professional information services provider enabled a rich content repository

SaaS, SaaS and ERP /

Kentico CMS Implementation for a leading global provider of professional services enhanced customer’s user engagement by 90% with a rich content repository Key Business Outcomes 90% Increase in User Engagement 99% Improvement in Access to Content About the Customer Customer is a global provider of professional information, software solutions, and services for healthcare, tax and accounting, governance, risk and compliance, legal and regulatory, and Environmental, Social, and Governance (ESG) sectors.  The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Business Challenge The customer sought to enhance the user experience and wanted seamless accessibility of content across its multiple sites offering a plethora of content types, including Blogs, Videos, Journals, Newsletters, and Podcasts. The customer required the integration of diverse content sources while ensuring responsive design for tablets and mobile devices. Additionally, the customer also had some microsites dedicated to Continuous Education for which, they needed seamless integrations, to ensure a cohesive user experience for their customers. Solution Delivered The customer partnered with Adroitent for CMS Kentico Xperience implementation. After a thorough analysis of the customer requirements, a team of Kentico CMS experts were involved in implementing Kentico Xperience. Teams also integrated applications across the customer’s multiple sites to provide access to a diverse range of content including Blogs, Videos, Journals, Newsletters, and Podcasts. Additionally, our teams also ensured seamless accessibility on tablets and mobile devices enabling effective integration of their microsites dedicated to Continuous Education.  Project Activities Vision to production deployment: Teams were involved from visioning of the product involving the initial requirements gathering and transitioning the concept to a fully functional release. Architecture, design, and development: Crafted a scalable and secure architecture. Database design, architecture, and implementation: Database teams were involved in establishing a robust database system to handle complex data securely. Comprehensive data integration: Seamless integration of existing data into the new system was taken up. Key performance metrics: Real-time analytics were provided to monitor and improve user experience. Support and maintenance of project: Post implementation, Adroitent team provided technical enhancement and support to ensure optimal performance. Agile Methodology: Scrum model was followed in implementing the solution, with two weeks sprint and a working model release every month. Technology Stack The technology stack used  for the project included C#.Net, ASP.Net, Kentico CMS, JavaScript, AJAX, jQuery, Bootstrap, HTML, Entity Framework, and SQL Server Database. Tools such as Visual Studio, TFS, Teams, Azure Boards, MSTest, Coverity, and Black Duck were instrumental in the development, testing, and subsequent maintenance of the project. Key Features Developed as Part of CMS Implementation Rich content repository: Admins were able to effortlessly upload and manage journals and articles, ensuring a dynamic and updated resource pool for medical practitioners and other professionals Articles bookmarking: Users were able to bookmark articles for easy retrieval and reference, fostering deeper engagement with the content Federated logins: Integration with social channels such as Gmail and Facebook enhanced user convenience and widened the user base with seamless access to the platform. Password reset and account management: Critical features such as password reset, account merging, and anonymization functionalities enhanced the overall customer support experience, ensuring seamless user interaction and satisfaction. Business Outcome Improved user engagement: Empowered the customer’s content management platform with dynamic and updated resources, enhancing their user engagement by 90% through personalized bookmarking features and rich content repository. Widened user accessibility: The scope and convenience provided with federated logins improved user accessibility by 99% with quick access to content.  Increased monetization opportunities: Helped expand the revenue streams as users were able to purchase premium articles, thereby increasing the customer’s revenue streams.  Improved brand visibility: With more user engagement due to personalized features and access to rich content, significantly improved the customer’s brand visibility.  Improved end-user support: Seamless user interactions enabled within the platform improved end-user support capabilities. Connect with us [wpforms id=”2376″ title=”false” description=”false”]

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Helped clinical solutions provider with a Medical Record Documentation Platform using MS Dotnet

.Net, Software Engineering /

Software Engineering services helped a leading clinical documentation and document sharing solutions provider to develop a Medical Record Documentation Platform Key Business Outcomes 99% Eased Doctor Dictation Tasks 99% Accuracy in Medical Record Documentation Seamless Integrations with EHRs in Hospitals and Out-patient Clinics About Customer Customer offers clinical documentation and document sharing solutions. They provide clinical information and electronic health record templates. They serve customers throughout the United States. Customer Challenge The customer felt a need for an error-free medical record documentation for doctors and clinicians. Their existing system struggled to integrate comprehensive data from various healthcare facilities leading to fragmented patient records and increased administrative burden on doctors. The customer sought a robust solution to streamline the doctor’s clinical documentation workflow and improve the accuracy and quality of patient records and other patient-related information.Solution Delivered Customer partnered with Adroitent to build a state-of-the-art medical record documentation platform to assist doctors across its outpatient clinics, hospitals, and ambulatory surgery centers to efficiently complete medical record documentation of patients. This platform plays a vital part in the daily clinical workflow for its users due to its essential functionality and integration points into an organization’s clinical systems. The medical record documentation platform translates doctors’ dictations into text through advanced backend editing, ensuring precise patient documentation. Additionally, it offers rhythm jobs for post-dictation editing, allowing doctors to correct errors, if any, directly on their devices (iOS and Android) and submit them to the Electronic Health Record (EHR) system.Solution Highlights Architecture and design: Crafted a scalable and secure architecture to support front end mobile interface with backend processing on web. Database design, architecture, and implementation: A robust database system was developed to handle complex data securely. Comprehensive data integration: Seamless integration of existing system data with the new system was done. Quality assurance: Total quality assurance implemented in end-to-end workflow and data validation and verification to ensure solution reliability. Build, release, and deploy: DevOps CI/CD implemented to build and release iterative cycles for timely deployment of the solution. Key performance metrics: Real-time analytics was provided to monitor and improve doctor’s documentation tasks. Support and maintenance of project: Post implementation, the Adroitent team provided technical enhancement and support to ensure optimal performance.  Technology Stack The technology stack used was .Net Framework, MVC, WCF, Web API, and XMPP. The database used was in-app Swift 3.0/4.0 for iOS apps and SQL Server. The data sources used were REST API, XML, and CSVs. The tools used were QuickBox and Zendesk. Key Features Developed Mobile app syncing: Dictations were supported on both Android and iOS mobiles where the doctor had the patient check-in details referred as a job which was synced to the backend database. The doctor could pick the job, and record the patient health conditions and processes. Secure messaging: The doctor can chat with the doctors/nurses in the clinic with the inbuilt Secure Messaging feature.   Seamless integrations: The solution was made to fit seamlessly into existing physician workflow patterns due to seamless integrations with APIs ensuring no loss in productivity. Information routing: Automatic routing of clinical information with full interfaces eased front-end scheduling along with back-end clinical systems. Work list for doctors: A full interface was developed into the clinic scheduling system for the doctors, providing them the look and feel of an EHR. Doctor’s identity: Providers were not required to identify themselves or the patient, significantly reducing dictation time and clinical errors. Voice recognition: Dictation was automatically sent to data centers for the processing and simple voice recognition created the first clinical draft. Rhythm jobs: Doctors could edit any dictation errors in the device itself and submit them to the EHR system. If they felt too many edits were required, then they could submit for transcription to editors to further edit them. Rhythm jobs were made available for editing after dictation submission. Once edited, the finished work was routed back to the clinic or hospital for automatic delivery to their EHR or data repository. Integration with HL7:  The platform was seamlessly integrated with HL7. Business Outcome Saved Doctor’s time : The platform significantly reduced the time doctors spent on paperwork allowing them to focus more on patient care with streamlined clinical documentation. It helped to ease doctors’ dictation tasks by 99% Accelerated EMR adoption: Helped improve physician satisfaction with accelerated EMR adoption Improved documentation accuracy: Advanced backend editing and post-dictation editing features reduced errors and improved the quality of patient records. It helped to ease doctors’ dictation tasks by 99% and ensured high accuracy in medical record documentation. Improved coordination and eased patient care: Unified and complete patient records with seamless data integration across healthcare facilities improved coordination and eased patient care. Easy adoption for doctors: The platform’s in-depth design and architecture resulted in a user-friendly interface, and made it easy for doctors to adapt and efficiently use the system. Enhanced operational efficiency: Intensive quality assurance and robust architecture ensured the platform’s scalability and reliability, building trust among users and enhanced the overall operational efficiency. Connect with us [wpforms id=”2376″ title=”false” description=”false”]

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Helped a financial services provider with Auto Refinancing Platform using PHP

PHP, Software Engineering /

Software Engineering services helped a leading financial services provider with an effective Auto Refinancing Platform Key Business Outcomes 90% Improvement in Loan Workflows for FSRs Improved Loan Closures by 90% A Seamless Experience for both Lenders and Consumers About the Customer The customer is a leading financial services company that helps lenders reduce the cost of acquisition and quickly look and pick those consumers who would benefit from refinancing their current auto loans. Business Challenge The customer required a scalable auto refinancing solution to serve its financial service representatives (FSRs) to process and disburse auto refinancing loans quickly and efficiently. The customer also required efficient loan workflows by having seamless integrations with many Third-party APIs. Solution Delivered After a thorough analysis of the customer requirements, Adroitent’s core PHP teams were involved in developing an innovative auto refinancing solution specifically designed to optimize the loan workflow for the customer’s FSRs. Project Activities Requirements elicitation and documentation: Teams were involved in gathering the requirements and documenting them and built the system ground up. Business logic and mockup screens: Detailed business logic was built using PHP source code. Mockup screens were developed with proper screen navigations. Architecture and UI/UX design: Architecture, design, and development of the solution was done with plug-and-play options. API integrations implemented using microservices. UI/UX design and wire frames were also done. Integrations, build, and release: A configurable workflow-based solution was developed with effective build and release management. Teams integrated the customer’s existing platform with strategic 16 third-party APIs and streamlined the processing of auto refinancing loan workflows. This integration ensured a smooth and seamless experience for both lenders and consumers. Quality assurance and testing: QA teams performed end-to-end testing including functional, integration, regression, and performance testing to validate the solution’s performance and reliability. Maintenance and support: Subsequent maintenance and support services were provided post production deployment. Technology Stack The technologies used were PHP 5.x, Laravel, CSS, JQuery, HTML, and JavaScript, and MariaDB (MySQL). RabbitMQ was used for third party integrations. Web services used were SOAP and REST and tools leveraged were Jira and Bit Bucket. Key Features Developed Lender interface interactions and document management: The various features developed were lender interfaces, inbound marketing for vendors/service providers, lender aggregations, loan application processing, vehicle information, and valuations, and handling of various deals finalizations.Messaging queue implementation: RabbitMQ, a message-oriented middleware, was used for handling asynchronous integrations with third-party applications and message queue implementations.Third-Party API integrations: The mainstream system was seamlessly integrated with 16 third-party APIs, facilitating data exchange and seamless functionality across systems.Dynamic appending of data to PDF: The system was made to dynamically support the appending of data to PDF templates which was based on business rules. Business Outcome:Streamlined workflows and improved loan closures: With streamlined workflows, ensured quicker loan processing by 90% and loan closures also improved by 90% for FSRs.Improved data exchange: Third-party APIs integration enhanced overall efficiency and facilitated smooth data exchange and communication between systems.Reduced loan workflow gaps: As the solution had no integration gaps between the mainstream system and third-party APIs, it ensured uninterrupted loan workflow processes without gaps and ensured seamless functionalities. Connect with us [wpforms id=”2376″ title=”false” description=”false”]

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Revolutionizing Medical Education with Agile Methodology

Articles /

Our Client, a leading provider of medical education, offers a cutting-edge platform for nursing and medical instructors. Their innovative solution allows instructors to train, evaluate, and interact with students through tailor-made, real-life scenarios and cases. The platform seamlessly integrates into classroom, simulation lab, and clinical practice settings, providing students with hands-on experience with a realistic Electronic Health Records (EHR) and case studies. The project employed a robust technology stack, including C#.Net, ASP.Net, Backbone JS, JavaScript, AJAX, jQuery, Bootstrap, HTML, NHibernate, and a SQL Server Database. Tools such as Visual Studio, TFS, Teams, Azure Boards, Coverity, and Black Duck were crucial for project development, tracking, and communication. The application empowers instructors to conduct immersive and realistic training for students by providing tailor-made scenarios and cases. Key features include: Simulation of real-world classroom teaching Creation of classes Student enrollment in classes Assignment creation and distribution Evaluation and grading of assignments Ability of instructors to create case studies for a specific course Access to a pre-populated library of hundreds of real-life patient cases for creating assignments and training students. The project embraced Agile methodology, allowing for flexibility, collaboration, and iterative development. This approach facilitated continuous improvement, ensuring that the platform met the evolving needs of both instructors and students. Using Adroitent, the client could acheive the projects objectives and ensure Rapid feature delivery and adaptation to changing requirements Enhanced collaboration between development teams and stakeholders Quick identification and resolution of issues through iterative testing Seamless integration of new features into the existing platform As the project continues, the application remains a driving force behind the success  and continues to contribute to the transformation of medical education for instructors and students alike.

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Developing a Comprehensive Digital Learning Platform

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Our client is a global leader in information, software solutions and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. Our client is synonymous with innovation and excellence and stands as a testament to transformative professional solutions across global sectors. We developed an advanced platform designed to offer nursing and medical instructors a customizable and innovative environment. This platform facilitates training, evaluation, and interactive sessions with students using real-life scenarios and cases. The application is designed to seamlessly integrate into classroom, simulation lab, and clinical practice settings, providing students with a realistic Electronic Health Record (EHR) experience. The solution provides instructors to create and manage classes, enroll students in classes, assign and grade assignments using a library of hundreds of real-life patient cases for creating assignments and training students. By collaborating closely with out client, we successfully delivered a robust, user-friendly, and innovative platform that meets the unique needs of nursing and medical instructors, enhancing the overall training and evaluation process.

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