Customer Story · GCC Solutions
A decade of delivery: project outsourcing that compounds
How Adroitent's project outsourcing model gave a global professional information services provider end-to-end application delivery — development, QA, CMS enhancements and support — across a decade-long GCC engagement.
The inflection pointA gap in full-scale support
The customer is a global provider of professional information, software and services for healthcare, tax and accounting, governance, risk and compliance, legal, regulatory and ESG sectors — serving customers in over 180 countries with around 21,400 employees.
- A critical gap in establishing full-scale support for ongoing and new initiatives during global expansion
- Need for comprehensive support across the entire application lifecycle
- Requirement for high-quality development, QA, CMS enhancements and application support
- Delivery had to scale without compromising quality or continuity
Global expansion needs delivery that scales with it.
The interventionEnd-to-end project outsourcing
After a comprehensive assessment of business requirements, Adroitent deployed a multidisciplinary team of skilled professionals across a broad technology range, taking ownership from visioning through to production.
Multidisciplinary team
- .NET and Java full stack, iOS, Android, Hybrid (Xamarin), C++ and VC++
- Leading CMS platforms including Sitecore, Kentico and Drupal
Knowledge acquisition
- A comprehensive knowledge-acquisition process across the application landscape
- Deep understanding and full documentation of every application
Vision to production
- Involvement across the project lifecycle — visioning, requirements gathering, development
- Full-scale deployment into production
Enhance & build new
- Existing applications enhanced over time
- New applications developed from the ground up
The engagement
A decade of seamless execution
- An engagement now spanning over a decade
- Consistently delivered seamless execution and scalability
- Ongoing support for the customer's global digital initiatives
- Delivered entirely within the customer's Global Capability Center
By the numbers
90% higher user engagement
Increased monetization
Low resource attrition
Quicker ROI
By the numbers
90% higher user engagement
Increased monetization
Low resource attrition
Quicker ROI
The payoffEngagement up, ROI faster
- Enhanced user engagement
- Improved user interaction by 90% through personalized bookmarking and enriched content within CMS platforms.
- Increased monetization
- Enabled multichannel commerce and flexible purchasing options, expanding revenue opportunities.
- Low resource attrition
- Maintained workforce stability with KPI-driven resource management across projects.
- Enhanced brand visibility
- Personalized experiences and curated content significantly boosted brand recognition and market presence.
- Optimized user experience
- Delivered a seamless, unified user experience across platforms, enhancing customer satisfaction.
- Quicker ROI
- Accelerated feature rollouts and operational efficiency led to a quicker return on investment.
The stack behind itTools & technology
This engagement was delivered as part of Adroitent's Global Capability Center (GCC) Solutions practice.
Good to knowFrequently asked questions
What is project outsourcing?
How does project outsourcing differ from staff augmentation?
What does full-lifecycle application delivery include?
Why do enterprises use CMS platforms like Sitecore, Kentico or Drupal?
How do you keep quality consistent in a long-term outsourced engagement?
Outsource delivery, not accountability.
End-to-end project ownership from vision to production.