Project Outsourcing Engagement model Helped a Global Professional Information Services Provider with Scalable and Robust High-Quality Solutions and Enabled Quicker ROI for their GCC
About the Customer
The customer is a global provider of professional information, software solutions, and services for the healthcare, tax and accounting, governance, risk and compliance, legal and regulatory, and Environmental, Social, and Governance (ESG) sectors. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.
Key Business Outcomes
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Accelerated release cycles with DevOps automation |
Enhanced user engagement through the implementation of advanced CMS platforms |
Increased monetization opportunities unlocking new revenue streams |
Optimized resource utilization and operational processes, leading to substantial cost reductions |
Customer Business Challenge
As part of the customers’ global expansion strategy, they encountered a critical gap in establishing a full-scale support system for both ongoing and new initiatives. They required a dependable technology partner to provide comprehensive support across the application lifecycle—including project development, quality assurance, enhancements, and maintenance—for their existing and upcoming applications.
The customer sought a reliable partner capable of delivering high-quality development, Quality Assurance, CMS enhancements, and application support services. Additionally, they needed a flexible and scalable resourcing model that could reduce time-to-market, optimize delivery costs, and maintain workforce stability with minimal attrition for their Global Capability Center (GCC).
The customer’s key requirements were
- Project management with end-to-end ownership of new and existing applications across platforms.
- Modernization of CMS platforms including Sitecore and Kentico.
- High-quality assurance with test automation to ensure robust user experience.
- Rapid deployment cycles embracing Agile and DevOps processes.
Partnership by Adroitent
After a comprehensive assessment of business requirements, Adroitent deployed a multidisciplinary team of skilled professionals with expertise in a range of technologies such as .NET Full Stack, Java Full Stack, iOS, Android, Hybrid (Xamarin), C++, VC++, and leading CMS platforms including Sitecore, Kentico, and Drupal. The team undertook a comprehensive knowledge acquisition process, ensuring a deep understanding and documentation of the application landscape. Over time, existing applications were enhanced and new applications developed from the ground up. This engagement, now spanning over a decade, has consistently delivered seamless execution, scalability, and ongoing support for the customer’s global digital initiatives within their Global Capability Center (GCC).
Activities Overview
- Vision to production deployment: Adroitent played a pivotal role across the project lifecycle from initial visioning and requirements gathering to full-scale development and deployment into production. This included both web and mobile applications
- Architecture, design, and development: Designed and developed a secure, scalable, and high-performance architecture, enabling seamless application development across web and mobile platforms.
- Database design and implementation: Engineered a robust and scalable database architecture to securely manage complex data structures and ensure high system reliability.
- Comprehensive data integration: Facilitated seamless data migration and integration, ensuring consistency and accuracy across legacy and modern systems.
- Independent testing and validation: Performed thorough functional and non-functional testing, including automated performance testing, to ensure system resilience, scalability, and quality.
- CMS Upgrades: Upgrades to the CMS platforms—Sitecore and Kentico—were executed through a well-defined, robust process guided by a comprehensive implementation cookbook. This ensured consistency, minimized risks, and streamlined the upgrade lifecycle across environments.
- Ongoing support and maintenance: For existing applications took up enhancements, support and performance tuning
- Independent Testing: Provided an unbiased and objective evaluation of software quality by separating QA from development. This enhanced defect detection and ensured broader test coverage. With a robust testing process framework in place, the quality of production deployments improved significantly
- Agile and DevOps implementation: Adopted Scrum-based Agile methodology with bi-weekly sprints and monthly releases, integrated with CI/CD pipelines to accelerate delivery and streamline deployment cycles.
- Process customizations : The project processes were tailored to meet customer-specific requirements while maintaining a lean and efficient approach
AI Usage: Our internal AI framework supported accelerated code development, automated code quality checks, code optimization, and the efficient generation of test cases and test data thereby accelerating delivery and improving overall efficiency.
Technology Stack Leveraged
The technology stack included DotNet Full stack, Java Full stack, iOS and Android, Hybrid – Xamarin, C++, VC++ Developer, CMS – Sitecore, Kentico and Drupal, and Selenium.
Business Outcomes
- Accelerated release cycles: Enabled rapid and high-quality software deployments through Selenium automation and DevOps CI/CD implementation.
- Enhanced user engagement: Improved user interaction by 90% through personalized bookmarking and enriched content within CMS platforms.
- Increased monetization: Enabled multichannel commerce and flexible purchasing options, expanding revenue opportunities.
- Low resource attrition: Maintained workforce stability with KPI-driven resource management across projects.
- Enhanced brand visibility: Personalized experiences and curated content significantly boosted brand recognition and the customer’s market presence.
- Optimized user experience: Delivered a seamless, unified user experience across platforms, enhancing customer satisfaction.
- Quicker ROI: Accelerated feature rollouts and operational efficiency which led to quicker return on investment (ROI).
Adroitent provided scalable teams, reliable engineering, and effective quality assurance services within the customers’ GCC, that enabled the customer to improve time-to-market, maximize ROI, and enhance customer experience across their digital platforms.
