Empowered A Leading Automobile Manufacturer in Japan with Global Application Support Services and Improved Operational Efficiency
About the Customer
The customer is a leading automobile manufacturer in Japan and is named as the sixth largest car manufacturer in the world. The company sells its vehicles under various brands, with in-house performance tuning products and has been producing vehicles for over 80 years. The company has been delivering a diverse portfolio of vehicles under multiple brands including high-performance models. Their global operations span across Europe, North America, and Asia, with distributed application environments tailored for each regional hub.
The Business Challenge
With multiple operational environments across Japan (East & West), Northeast Asia, and Europe, the customer faced increasing complexity in maintaining and supporting its Azure-based infrastructure. Their application environments required:
- Consistent troubleshooting and patching
- Timely certificate and password updates
- Disk cleanup and regular VM health monitoring
- Database backup and fine-tuning
- Migration to newer versions of Azure services in response to Microsoft’s sun setting of legacy features
Thus, the customer needed a reliable application support services provider for managing their region-wide proactive issue resolution, maintaining stable infrastructure without service disruption, and avoiding application-level HTTP errors like 502/503, which were critical for their business continuity.
Adroitent’s Solution – Seamless Global Application Support Services
Adroitent designed a comprehensive application support strategy, tailored to the customer’s multi-region Azure environment. The solution included:
Core Support Activities
- Quarterly patching and troubleshooting
- Annual certificate renewals
- Ad-hoc disk cleanups and space optimization
- Regular VM password updates and Active Directory (AD) account generation
- Azure version migration across environments to align with Microsoft’s upgrade cycles
- Full coverage for over 100 Virtual Machines, including:
- Database servers (Primary & Secondary)
- Content, Batch, APA, CPAA servers, and AD Servers
- Automated processes & monitoring with PowerShell scripting for:
- Disk cleanup
- Database patching
- Legacy-to-modern Azure migrations
- VM Scale up and Scale down – need based
- Log collection and management
- Capping memory for reducing the usage of the software
- Rollbacks and VM backups for fail-safe updates
- Integration with JP1 Monitoring tool for real-time alerts and event logs
- Access via VPM login and centralized maintenance server for secure remote troubleshooting
- Monitoring alerts via mails for quicker resolutions
Technologies Leveraged
- Microsoft Azure Cloud Platform – Scalable hosting and infrastructure
- PowerShell Scripts – Automation for disk cleanup, patching, migrations
- JP1 Monitoring Tool – Real-time performance and health alerts of CPU utilization
- React.js – For dynamic UI experiences
Business Outcomes
- Zero downtime: Reduced the errors of 502 or 503 errors post implementation ensuring continuous availability of business-critical applications.
- Security & compliance: Passwords and certificates were updated on time across all VMs and servers, ensuring proper strengthening of security.
- Successful Azure migration: Smooth transition to updated Azure versions was carried out across global environments, ahead of Microsoft’s deprecation (Sun setting) deadlines.
- Streamlined monitoring: Issues were detected and resolved quickly via automated alerts with effective patching mechanisms.
- Operational efficiency: Improved operational efficiency with reduced downtime with seamless and stable application availability across regions of customer’s operations.
