About the Customer
The customer is a leading legal management software provider, offering enterprise-grade solutions to multiple legal firms. They are a prominent provider of financial and practice management software and has been empowering law firms for over four decades. They develop software for mid-sized law firms that enhances workflow efficiency and maximizes financial performance.
Business Challenge
The customer’s core application, LMS spans multiple layers and versions, built on legacy platforms like IBM AS/400 with RPG and LANSA for back-end processing, and PowerBuilder and Java for front-end display and reporting. The customer needed ongoing maintenance and modernization support for a complex, multi-layered LMS environment (LMS 4, LMS 5, and LMS Plus). They also faced a major US regulatory requirement to revamp 1099 tax reporting formats (MISC, NEC) from PDF to CSV.
Key challenges included
- Maintaining LMS 4 (legacy RPG/LANSA system)
- Supporting feature enhancements across LMS 4, LMS 5, and LMS Plus
- Integrating compliance-driven changes within short timelines
- Managing multi-channel communication and ticket lifecycle via Zendesk & Jira
- Navigating VPN access/security issues while collaborating remotely
Solution Delivered by Adroitent
Adroitent provided end-to-end ownership of modernizing, support and enhancement activities across all LMS layers of the customer’s system.
- Feasibility analysis: Initially a full lifecycle delivery with Feasibility analysis was taken up for code change (RPG, LANSA) and new feature addition for LMS Plus.
- Testing process: Unit testing, System Integration testing, and User Acceptance Testing were done in coordination with the product owner. Bug fixes were successfully done with issue resolutions at every stage. All peripheral applications were tested end-to-end.
- 1099 Tax Reporting Overhaul: Rebuilt tax form logic, shifted output format from PDF to CSV, ensured compliance with latest U.S. Government Standards.
- Adopted Agile practices: Daily updates for SCRUM ceremonies involving sprint planning, backlog refinement, and direct customer communication were a part of the project activities.
Technologies & Tools Used
- Back-end Development: RPG, Control Language (CL), LANSA
- Front-end Layers: PowerBuilder, Java
- Ticketing & Collaboration: Zendesk, Jira, Confluence
- Testing tools: Selenium
Business Outcomes
- Ensured business continuity for LMS platform with proactive maintenance
- Successfully delivered 1099 compliance project within 2.5 months across LMS 4 & LMS 5
- Improved collaboration and visibility using Jira and Confluence workflows
- Streamlined ticket lifecycle from Zendesk to resolution with full ownership
- Resolved critical VPN access issues, ensuring secure and seamless remote support
- Strengthened trust with the customer through consistent delivery and rapid response to production issues enhancing the performance and operational efficiency
